Datasets:

Alpaca69B

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reviews_appstore_all_absa3

like 0

Great, improved App

This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve.

Calling, Calling, Messaging

Connectivity, Ease of Use, Safety

positive, positive, negative

Calling - Connectivity - positive, Calling - Ease of Use - positive, Messaging - Safety - negative

### USER:Great, improved App, This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve. ### ASSISTANT: Calling - Connectivity - positive, Calling - Ease of Use - positive, Messaging - Safety - negative )))

### Review: title: Great, improved App, content: This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve. ### Analysis: categories: Calling, Calling, Messaging, aspects: Connectivity, Ease of Use, Safety, sentiments: positive, positive, negative )))

### Review: title: Great, improved App, content: This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve. ### Analysis: categories: (Calling, Calling, Messaging) aspects: (Connectivity, Ease of Use, Safety) sentiments: (positive, positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great, improved App, This app is great especially the calling part of it., It has revolutionized the app calling as a new way of reaching friends without a hassle as is the case with other app calling types., Many at times when I get call from friends on other apps & we seem to be having connection problems even with full wifi, they would ask, "don't u have what's app? Why not use that! It's clearer & no interruptions"., I want to suggest that the developers should put in a feature that will allow administrators to delete messages and videos from reaching all persons that are considered unacceptable., Thanks & continue to improve. Output: Calling - Connectivity - positive, Calling - Ease of Use - positive, Messaging - Safety - negative $$$

Status updates!

I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging.

App, App, App

Status update, Status update, Status update

Negative, Negative, Negative

App - Status update - Negative, App - Status update - Negative, App - Status update - Negative

### USER:Status updates!, I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging. ### ASSISTANT: App - Status update - Negative, App - Status update - Negative, App - Status update - Negative )))

### Review: title: Status updates!, content: I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging. ### Analysis: categories: App, App, App, aspects: Status update, Status update, Status update, sentiments: Negative, Negative, Negative )))

### Review: title: Status updates!, content: I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging. ### Analysis: categories: (App, App, App) aspects: (Status update, Status update, Status update) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Status updates!, I’ve been enjoying WhatsApp with all its various features. Thank you for helping to bring people closer through this special app. However, I noticed that since I updated the app, I’ve been experiencing a particular issue on status updates. , 1. No sign to show if my status is posted or still hanging because rather than show a list of what I posted on my status, it opens each status update. , 2. I have to click twice to update my status because the camera and text symbols are now hidden under one symbol. , Both issues make updating a status clumsy and discouraging. Output: App - Status update - Negative, App - Status update - Negative, App - Status update - Negative $$$

Status features up dates

I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve

App Features, App Features, App Features, Overall App Experience, Overall App Experience, Overall App Experience, Overall App Experience

Status feature, Open status feature, Follow feature, Video calling, Voice calling, International communication, Free communication

Positive, Positive, Positive, Positive, Positive, Positive, Positive

App Features - Status feature - Positive, App Features - Open status feature - Positive, App Features - Follow feature - Positive, Overall App Experience - Video calling - Positive, Overall App Experience - Voice calling - Positive, Overall App Experience - International communication - Positive, Overall App Experience - Free communication - Positive

### USER:Status features up dates, I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve ### ASSISTANT: App Features - Status feature - Positive, App Features - Open status feature - Positive, App Features - Follow feature - Positive, Overall App Experience - Video calling - Positive, Overall App Experience - Voice calling - Positive, Overall App Experience - International communication - Positive, Overall App Experience - Free communication - Positive )))

### Review: title: Status features up dates, content: I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve ### Analysis: categories: App Features, App Features, App Features, Overall App Experience, Overall App Experience, Overall App Experience, Overall App Experience, aspects: Status feature, Open status feature, Follow feature, Video calling, Voice calling, International communication, Free communication, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Status features up dates, content: I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve ### Analysis: categories: (App Features, App Features, App Features, Overall App Experience, Overall App Experience, Overall App Experience, Overall App Experience) aspects: (Status feature, Open status feature, Follow feature, Video calling, Voice calling, International communication, Free communication) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Status features up dates, I would love to see WhatsApp up status features options , Now once you and another person have each other number saved we can view each other status which is nice but I think it would be a good idea to have a open status where people can view your updates without having your phone number . Keep the old status option but also add a new option where people can follow you like instagram . ( Overall WhatsApp is great ,it allows billions of people to communicate with their family far in different countries by video or voice without paying for unnecessary long distance phone plan and phone card ) WhatsApp is the best but there’s room to improve Output: App Features - Status feature - Positive, App Features - Open status feature - Positive, App Features - Follow feature - Positive, Overall App Experience - Video calling - Positive, Overall App Experience - Voice calling - Positive, Overall App Experience - International communication - Positive, Overall App Experience - Free communication - Positive $$$

Just a minor issue that’s really problematic

Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency.

Communication, Communication

Reliability, Message Delivery

Negative, Negative

Communication - Reliability - Negative, Communication - Message Delivery - Negative

### USER:Just a minor issue that’s really problematic, Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. ### ASSISTANT: Communication - Reliability - Negative, Communication - Message Delivery - Negative )))

### Review: title: Just a minor issue that’s really problematic, content: Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. ### Analysis: categories: Communication, Communication, aspects: Reliability, Message Delivery, sentiments: Negative, Negative )))

### Review: title: Just a minor issue that’s really problematic, content: Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. ### Analysis: categories: (Communication, Communication) aspects: (Reliability, Message Delivery) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Just a minor issue that’s really problematic, Sometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp., , Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency. Output: Communication - Reliability - Negative, Communication - Message Delivery - Negative $$$

WhatsApp

WhatsApp is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best!

Messaging, Messaging, Messaging, Customization, Security, Security

Communication, Features, Security, Profile, Authentication, Privacy

positive, positive, positive, positive, positive, positive

Messaging - Communication - positive, Messaging - Features - positive, Messaging - Security - positive, Customization - Profile - positive, Security - Authentication - positive, Security - Privacy - positive

### USER:WhatsApp, is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best! ### ASSISTANT: Messaging - Communication - positive, Messaging - Features - positive, Messaging - Security - positive, Customization - Profile - positive, Security - Authentication - positive, Security - Privacy - positive )))

### Review: title: WhatsApp, content: WhatsApp is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best! ### Analysis: categories: Messaging, Messaging, Messaging, Customization, Security, Security, aspects: Communication, Features, Security, Profile, Authentication, Privacy, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: WhatsApp, content: WhatsApp is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best! ### Analysis: categories: (Messaging, Messaging, Messaging, Customization, Security, Security) aspects: (Communication, Features, Security, Profile, Authentication, Privacy) sentiments: (positive, positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp, is a great, secure, messaging app that allows me to easily communicate with people that I have in my contacts, this includes colleagues, friends, family, businesses, etc as well as contacts within a group chat! The app notifications allow me to quickly reply and keep in touch with contacts directly via the app, this includes local contacts and global contacts. I can communicate via messages, or calls and identify contacts with their profile pictures, bio, and names along with their phone number! The two factor authentication and personal pin allow me to keep my conversations secure and private. What'sApp is the best! Output: Messaging - Communication - positive, Messaging - Features - positive, Messaging - Security - positive, Customization - Profile - positive, Security - Authentication - positive, Security - Privacy - positive $$$

My opinión

Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great!

App Features

Privacy

Negative

App Features - Privacy - Negative

### USER:My opinión, Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great! ### ASSISTANT: App Features - Privacy - Negative )))

### Review: title: My opinión, content: Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great! ### Analysis: categories: App Features, aspects: Privacy, sentiments: Negative )))

### Review: title: My opinión, content: Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great! ### Analysis: categories: (App Features) aspects: (Privacy) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: My opinión, Okayy so its a great app but one thing so you know how like you can take certain people off your storys and like not let them see it i kinda wished yall would update it and like let it make private storys like snapchat bc i hide my storys from my family and like there sus that im always in the app but never put status and like i want like for it too make a priv story for like where i can add my family and then have one for like idk friends and one for random posts and one for like friends and all that basically like snap chat ig you could say but just something like that would be great! Output: App Features - Privacy - Negative $$$

No ring when you Add participants in a Group call

I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon.

Interface, Interface

Call Notifications, Video Calls

Negative, Negative

Interface - Call Notifications - Negative, Interface - Video Calls - Negative

### USER:No ring when you Add participants in a Group call, I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon. ### ASSISTANT: Interface - Call Notifications - Negative, Interface - Video Calls - Negative )))

### Review: title: No ring when you Add participants in a Group call, content: I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon. ### Analysis: categories: Interface, Interface, aspects: Call Notifications, Video Calls, sentiments: Negative, Negative )))

### Review: title: No ring when you Add participants in a Group call, content: I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon. ### Analysis: categories: (Interface, Interface) aspects: (Call Notifications, Video Calls) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: No ring when you Add participants in a Group call, I wish they had added a ring sound to add participants in a group call. Currently, it silently adds participants. I had many incidents when I accidentally added random contacts into my already running conversation. Who were not supposed to be part of this call. , They (Watsapp developers) can add a feature which allows users to select between options of ring/no ring for adding people. Also, this newer version keeps getting black frozen screen while getting a video call during a voice call. Hopefully they will fix these issues soon. Output: Interface - Call Notifications - Negative, Interface - Video Calls - Negative $$$

No Free Samsung to iPhone switch

I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier.

App, App, App

Backup, Stability, Transition

Negative, Negative, Negative

App - Backup - Negative, App - Stability - Negative, App - Transition - Negative

### USER:No Free Samsung to iPhone switch, I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier. ### ASSISTANT: App - Backup - Negative, App - Stability - Negative, App - Transition - Negative )))

### Review: title: No Free Samsung to iPhone switch, content: I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier. ### Analysis: categories: App, App, App, aspects: Backup, Stability, Transition, sentiments: Negative, Negative, Negative )))

### Review: title: No Free Samsung to iPhone switch, content: I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier. ### Analysis: categories: (App, App, App) aspects: (Backup, Stability, Transition) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: No Free Samsung to iPhone switch, I wish WhatsApp would actually verify your number and log you back onto your account instead of making a whole new account once you install the app. Exactly how you would do when using the app on a laptop, computer or tablet, just do the same for another phone. The backup didn’t help at all since Samsung is Google Drive and iPhone is iCloud. I’m using my own phone number for WhatsApp so I don’t see why nothing got transferred except for some groups and even then no messages came with those groups either. Really upsetting and I don’t want to pay programs to transfer my WhatsApp data. The app should be more stable than that. This app has nothing to do with the fact that Samsung and Apple don’t want to work together to make transitions easier. Output: App - Backup - Negative, App - Stability - Negative, App - Transition - Negative $$$

Cannot backup - erroneous messge

Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member.

App

Functionality

Negative

App - Functionality - Negative

### USER:Cannot backup - erroneous messge, Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member. ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Cannot backup - erroneous messge, content: Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Cannot backup - erroneous messge, content: Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Cannot backup - erroneous messge, Upgraded to ios11; have made all the Whatsapp updates. App cannot backup - states yellow message there is no wifi connection and not enough space in iCloud - both not correct. Tried contacting support but no real help! Except for this, app is great., , Update: after direct email exchanges with tech support I was provided with different prodedures (some not applicable due to my ios version) and finally one specific paragraph to do an iCloud logoff, iPhone power off and back on everything. And it worked!! Many tks to Sylvester - support team member. Output: App - Functionality - Negative $$$

Group voice text and pinning

Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock!

Chat, Chat, Chat, Chat, Chat, User Interface

Voice Text, Pinning, Admin Controls, Call Links, Phone and Video Icons, Call Links

Negative, Negative, Negative, Positive, Negative, Positive

Chat - Voice Text - Negative, Chat - Pinning - Negative, Chat - Admin Controls - Negative, Chat - Call Links - Positive, Chat - Phone and Video Icons - Negative, User Interface - Call Links - Positive

### USER:Group voice text and pinning, Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock! ### ASSISTANT: Chat - Voice Text - Negative, Chat - Pinning - Negative, Chat - Admin Controls - Negative, Chat - Call Links - Positive, Chat - Phone and Video Icons - Negative, User Interface - Call Links - Positive )))

### Review: title: Group voice text and pinning, content: Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock! ### Analysis: categories: Chat, Chat, Chat, Chat, Chat, User Interface, aspects: Voice Text, Pinning, Admin Controls, Call Links, Phone and Video Icons, Call Links, sentiments: Negative, Negative, Negative, Positive, Negative, Positive )))

### Review: title: Group voice text and pinning, content: Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock! ### Analysis: categories: (Chat, Chat, Chat, Chat, Chat, User Interface) aspects: (Voice Text, Pinning, Admin Controls, Call Links, Phone and Video Icons, Call Links) sentiments: (Negative, Negative, Negative, Positive, Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Group voice text and pinning, Love the new features of WhatsApp. Please allow in the settings for admins to be able to disable voice chat and for only admins to pin things. , , In large groups the voice text feature pings everyone in the group which is not always welcomed by everyone. I also would like to the function where only admins can pin messages. This would make the app so much better. I really appreciate the hard work you all put in. The call links were an amazing add on! I still miss the phone and video icons in the the actual group as most members only want to call certain other members and not the whole group. Thanks! You all rock! Output: Chat - Voice Text - Negative, Chat - Pinning - Negative, Chat - Admin Controls - Negative, Chat - Call Links - Positive, Chat - Phone and Video Icons - Negative, User Interface - Call Links - Positive $$$

Need video call through WhatsApp Web

I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon

App

Feature

Negative

App - Feature - Negative

### USER:Need video call through WhatsApp Web, I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon ### ASSISTANT: App - Feature - Negative )))

### Review: title: Need video call through WhatsApp Web, content: I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon ### Analysis: categories: App, aspects: Feature, sentiments: Negative )))

### Review: title: Need video call through WhatsApp Web, content: I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon ### Analysis: categories: (App) aspects: (Feature) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Need video call through WhatsApp Web, I like WhatsApp to talk to friends that aren’t in America. I recently started using WhatsApp app on windows laptop and realized that not having video call option through laptop is a bit of a miss. Considering I save a lot of phone battery by using WhatsApp on laptop, I would’ve loved to see video call option through laptop. I just drained about 15-20 percent of my phone battery because of video call and bet my laptop would’ve been better at battery management. Hopefully an update to laptop app can add this feature soon Output: App - Feature - Negative $$$

Contemplating some improvements

At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !!

Messaging, Messaging

Message Deletion, Message Editing

Positive, Negative

Messaging - Message Deletion - Positive, Messaging - Message Editing - Negative

### USER:Contemplating some improvements, At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !! ### ASSISTANT: Messaging - Message Deletion - Positive, Messaging - Message Editing - Negative )))

### Review: title: Contemplating some improvements, content: At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !! ### Analysis: categories: Messaging, Messaging, aspects: Message Deletion, Message Editing, sentiments: Positive, Negative )))

### Review: title: Contemplating some improvements, content: At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !! ### Analysis: categories: (Messaging, Messaging) aspects: (Message Deletion, Message Editing) sentiments: (Positive, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Contemplating some improvements, At first I should mention that, great job with whatsapp, However, there are some improvements you can consider :, , 1. Being able to delete messages for both parties and deleted messages would disappear for both sides without leaving any traces , Also, being able to delete messages at anytime for the other person without time limit ( even after 12 hours, if the message is still unread ) , , 2. Being able to edit messages, because misspelling is inevitable specially when you're in a hurry,, So, instead of being able to edit the texts, we should delete the last one ( which by the way leaves traces in the first place ) and then we have to send another message correcting the last one,, And this does not look good when you're texting people such as your professor or psychologist or supervisor or even your boss !! Output: Messaging - Message Deletion - Positive, Messaging - Message Editing - Negative $$$

Profile Photos

WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect!

Privacy

Profile Photos

Negative

Privacy - Profile Photos - Negative

### USER:Profile Photos, WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect! ### ASSISTANT: Privacy - - Negative )))

### Review: title: Profile Photos, content: WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect! ### Analysis: categories: Privacy, aspects: Profile Photos, sentiments: Negative )))

### Review: title: Profile Photos, content: WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect! ### Analysis: categories: (Privacy) aspects: (Profile Photos) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Profile Photos, WhatsApp I think is the best social app to chat with friends, family and everyone else. And so far I can’t complain about anything. Just there is one thing that some people might enjoy, I know I would. Is if you could choose which people could view your profile photo. Because maybe if you put a profile photo up, certain people that don’t like you, may view it and message you about it saying nasty things.. or you may just want to keep your life private from those who are in your contacts but Arnt exactly a part of something you’d put on your profile photo. , , Otherwise everything else is perfect! Output: Privacy - - Negative $$$

Bugs to fix & suggestions

I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree.

App, App, App

Features, Features, Features

Negative, Negative, Negative

App - Features - Negative, App - Features - Negative, App - Features - Negative

### USER:Bugs to fix & suggestions, I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree. ### ASSISTANT: App - Features - Negative, App - Features - Negative, App - Features - Negative )))

### Review: title: Bugs to fix & suggestions, content: I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree. ### Analysis: categories: App, App, App, aspects: Features, Features, Features, sentiments: Negative, Negative, Negative )))

### Review: title: Bugs to fix & suggestions, content: I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree. ### Analysis: categories: (App, App, App) aspects: (Features, Features, Features) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Bugs to fix & suggestions, I have a problem with my WhatsApp when I’m receiving calls, when a call is coming through to my iPhone (7 Plus) it don’t show up in WhatsApp anymore I have to double tap my home button to see the call on the right of the apps. , , On the latest update in search let’s say I have someone in my phone name as Steven, when I go and search Steven all of his latest message pops up and before it wasn’t like that normally it would of been if someone who sends a message saying “Steven” and not his actually messages, same thing goes for the emojis if I have someone name with a emoji all of their messages shows up and not the actual emoji that I would of sent or someone sent to me. , , It would be nice if I can have back the old method and I’m sure many people would agree. Output: App - Features - Negative, App - Features - Negative, App - Features - Negative $$$

“Add exception” option to Last Seen status removed!

Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back.

Privacy, Functionality

Contact access, Last Seen status visibility

negative, negative

Privacy - Contact access - negative, Functionality - Last Seen status visibility - negative

### USER:“Add exception” option to Last Seen status removed!, Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back. ### ASSISTANT: Privacy - Contact access - negative, Functionality - Last Seen status visibility - negative )))

### Review: title: “Add exception” option to Last Seen status removed!, content: Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back. ### Analysis: categories: Privacy, Functionality, aspects: Contact access, Last Seen status visibility, sentiments: negative, negative )))

### Review: title: “Add exception” option to Last Seen status removed!, content: Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back. ### Analysis: categories: (Privacy, Functionality) aspects: (Contact access, Last Seen status visibility) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: “Add exception” option to Last Seen status removed!, Whatsapp just removed the option “Add exception” where you could choose the last seen status to “Nobody” and then you had this option in a separate line below it to “Add exception” where could allow only specific people of your choice to see your “last seen” status and obviously you could see their status as well. BUT not anymore. , , Whatsapp just selfishly and forcefully removed that option just to force you give them access to your “phone contacts” which do want to do so and we should never be forced to do so. It is horrible that WhatsApp behaves people this way. So inconvenient! It seems that they don’t care about our privacy and choice at all. , , ** Let’s make WhatsApp understand this and get the option back. Output: Privacy - Contact access - negative, Functionality - Last Seen status visibility - negative $$$

A paragraph about whatsapp

WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life.

Privacy, Privacy, Features, Features, Features, Features

Security, Data Collection, Stickers, Video Calls, Voice Calls, Self-destructing Messages

positive, negative, positive, positive, positive, positive

Privacy - Security - positive, Privacy - Data Collection - negative, Features - Stickers - positive, Features - Video Calls - positive, Features - Voice Calls - positive, Features - Self-destructing Messages - positive

### USER:A paragraph about whatsapp, WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life. ### ASSISTANT: Privacy - Security - positive, Privacy - Data Collection - negative, Features - Stickers - positive, Features - Video Calls - positive, Features - Voice Calls - positive, Features - Self-destructing Messages - positive )))

### Review: title: A paragraph about whatsapp, content: WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life. ### Analysis: categories: Privacy, Privacy, Features, Features, Features, Features, aspects: Security, Data Collection, Stickers, Video Calls, Voice Calls, Self-destructing Messages, sentiments: positive, negative, positive, positive, positive, positive )))

### Review: title: A paragraph about whatsapp, content: WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life. ### Analysis: categories: (Privacy, Privacy, Features, Features, Features, Features) aspects: (Security, Data Collection, Stickers, Video Calls, Voice Calls, Self-destructing Messages) sentiments: (positive, negative, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: A paragraph about whatsapp, WhatsApp, with its 2 billion active users, has revolutionized global communication. Its end-to-end encryptionensures privacy, allowing only the sender and recipient to read messages. Self-destructing messages, high-quality video and voice calls, and a plethora of fun stickers enhance the experience. However, WhatsApp’s phone number requirement and Meta ownership raise concerns. For secure messaging, WhatsApp remains a powerful choice, but privacy-conscious users may explore alternatives like Signal or Telegram. In summary, WhatsApp bridges distances, keeps conversations private, and adds a dash of fun to your digital life. Output: Privacy - Security - positive, Privacy - Data Collection - negative, Features - Stickers - positive, Features - Video Calls - positive, Features - Voice Calls - positive, Features - Self-destructing Messages - positive $$$

Need an easy way to block and delete spam

Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned.

Interface

spam management

negative

Interface - spam management - negative

### USER:Need an easy way to block and delete spam, Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned. ### ASSISTANT: Interface - spam management - negative )))

### Review: title: Need an easy way to block and delete spam, content: Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned. ### Analysis: categories: Interface, aspects: spam management, sentiments: negative )))

### Review: title: Need an easy way to block and delete spam, content: Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned. ### Analysis: categories: (Interface) aspects: (spam management) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Need an easy way to block and delete spam, Great app and a wonderful way to stay in touch all the time, every day, with my cross-country friends. The problem is the increasing volume of spam, which is now arriving on nearly a daily basis. Opened the app today and had four new spam chats waiting for me. Had at least one spam chat nearly every day this last week. On an iPhone deleting these chats is a two step process, and I remain unsure how to block the offending parties short of adding them to my contact book and then blocking them. There’s got to be a quicker, better way. It’s worth two stars in the rating I’ve assigned. Output: Interface - spam management - negative $$$

Best chat app in the world

This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch!

Features, Features, Features, Features, Features, Features

Ability to react to messages, Ability to see entire communication history in chat, Ability to quote messages, Ability to see messages as you're answering, Saving photos to camera roll, Change chat background picture

negative, negative, positive, positive, positive, positive

Features - Ability to react to messages - negative, Features - Ability to see entire communication history in chat - negative, Features - Ability to quote messages - positive, Features - Ability to see messages as you're answering - positive, Features - Saving photos to camera roll - positive, Features - Change chat background picture - positive

### USER:Best chat app in the world, This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch! ### ASSISTANT: Features - Ability to react to messages - negative, Features - Ability to see entire communication history in chat - negative, Features - Ability to quote messages - positive, Features - Ability to see messages as you're answering - positive, Features - Saving photos to camera roll - positive, Features - Change chat background picture - positive )))

### Review: title: Best chat app in the world, content: This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch! ### Analysis: categories: Features, Features, Features, Features, Features, Features, aspects: Ability to react to messages, Ability to see entire communication history in chat, Ability to quote messages, Ability to see messages as you're answering, Saving photos to camera roll, Change chat background picture, sentiments: negative, negative, positive, positive, positive, positive )))

### Review: title: Best chat app in the world, content: This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch! ### Analysis: categories: (Features, Features, Features, Features, Features, Features) aspects: (Ability to react to messages, Ability to see entire communication history in chat, Ability to quote messages, Ability to see messages as you're answering, Saving photos to camera roll, Change chat background picture) sentiments: (negative, negative, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Best chat app in the world, This is a wonderful chat app! Far ahead of any other chat app! The only two improvements I can think of (and some may disagree these are useful) but, 1. Ability to "react" to messages , 2. Ability to see entire communication history in chat, specifically seeing phone calls in chat. Outgoing and complete. This will allow me to see Hey we chatted, had a phone call, etc! , , Otherwise great app, love the ability to quote messages, ability to see messages as you're answering. Saving photos to camera roll! Change chat background picture. Top notch! Output: Features - Ability to react to messages - negative, Features - Ability to see entire communication history in chat - negative, Features - Ability to quote messages - positive, Features - Ability to see messages as you're answering - positive, Features - Saving photos to camera roll - positive, Features - Change chat background picture - positive $$$

Message won’t delete

So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying.

Usability

Delete Feature

Negative

Usability - Delete Feature - Negative

### USER:Message won’t delete, So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying. ### ASSISTANT: Usability - Delete Feature - Negative )))

### Review: title: Message won’t delete, content: So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying. ### Analysis: categories: Usability, aspects: Delete Feature, sentiments: Negative )))

### Review: title: Message won’t delete, content: So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying. ### Analysis: categories: (Usability) aspects: (Delete Feature) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Message won’t delete, So we had guests come over the other day and we took photos and i wasn’t looking to good in them. My mom still decided to send those photos to extended family anyway. This isn’t the first time she’s done this, so I am not surprised that she isn’t respecting me. Anyway, the people she sent it to hadn’t looked at the photos yet so I thought I can go ahead and delete them. When i tried deleting them, the “Delete for everyone” option won’t show. So i searched why that was happening and it said I need the lasted version of Whatsapp. So i updated whatsapp. Still won’t show. Whatsapp is a great app and all, but I don’t know why sometimes this feature is stupid. It gets very annoying. Output: Usability - Delete Feature - Negative $$$

Will become history if they depend on the Phone number to make an account

WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues.

App, App

Feature, Security

negative, negative

App - Feature - negative, App - Security - negative

### USER:Will become history if they depend on the Phone number to make an account, WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues. ### ASSISTANT: App - Feature - negative, App - Security - negative )))

### Review: title: Will become history if they depend on the Phone number to make an account, content: WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues. ### Analysis: categories: App, App, aspects: Feature, Security, sentiments: negative, negative )))

### Review: title: Will become history if they depend on the Phone number to make an account, content: WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues. ### Analysis: categories: (App, App) aspects: (Feature, Security) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Will become history if they depend on the Phone number to make an account, WhatsApp was a great app to communicate but it still depends on phone number to make a account will be its downfall. Other apps will soon catch-up. They need to innovate to app. Last month I lost the phone number to my ex wife and she transferred my whatApp to her phone and I couldn’t get my account as my phone number was registered on her name. This will also be a problem for anyone who is using WhatsApp. I see the time for whatapp is now over unless they address these issues. Output: App - Feature - negative, App - Security - negative $$$

Love it, but......

I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore

Functionality

File size

Negative

Functionality - File size - Negative

### USER:Love it, but......, I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore ### ASSISTANT: Functionality - File size - Negative )))

### Review: title: Love it, but......, content: I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore ### Analysis: categories: Functionality, aspects: File size, sentiments: Negative )))

### Review: title: Love it, but......, content: I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore ### Analysis: categories: (Functionality) aspects: (File size) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Love it, but......, I have loved this app for YEARS!!! I have always been able to send longer videos than I could ever do in a text or through messenger. There was a time when I was able to send a huge 4gb 12 minute video file. It would be compressed but still looked great. Through various updates they’ve continually changed the size it would let you send and receive. Fortunately I can still forward those large files, since I did them in the past. However, I can no longer upload and send files that large anymore (unless I'm forwarding one I had uploaded back when I could)., Please don’t put these limits on these videos anymore Output: Functionality - File size - Negative $$$

Customer service needs improvement

Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine.

Messaging

Delivery

negative

Messaging - Delivery - negative

### USER:Customer service needs improvement, Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine. ### ASSISTANT: Messaging - Delivery - negative )))

### Review: title: Customer service needs improvement, content: Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine. ### Analysis: categories: Messaging, aspects: Delivery, sentiments: negative )))

### Review: title: Customer service needs improvement, content: Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine. ### Analysis: categories: (Messaging) aspects: (Delivery) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Customer service needs improvement, Currently my messages don’t send or we’ll they send but are not delivered for several hours. I tried everything they suggested in the help section. Didn’t help. Sent a message using the in app contact us, amazingly that can be delivered right away. What’sapp response? Auto response of Everything in their FAQ section which is what I did before. I even decided to delete the app and reinstall it, still no good. I don’t expect to get an answer or a fix. And stuck with this because everyone I know in other countries use this app and it works for them fine. Output: Messaging - Delivery - negative $$$

Very very good

I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend

Messaging, Messaging, Messaging, Messaging, Overall

Free, No glitches, Speed, Extensive features, Overall quality

positive, positive, positive, positive, positive

Messaging - Free - positive, Messaging - No glitches - positive, Messaging - Speed - positive, Messaging - Extensive features - positive, Overall - Overall quality - positive

### USER:Very very good, I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend ### ASSISTANT: Messaging - Free - positive, Messaging - No glitches - positive, Messaging - Speed - positive, Messaging - Extensive features - positive, Overall - Overall quality - positive )))

### Review: title: Very very good, content: I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend ### Analysis: categories: Messaging, Messaging, Messaging, Messaging, Overall, aspects: Free, No glitches, Speed, Extensive features, Overall quality, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Very very good, content: I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend ### Analysis: categories: (Messaging, Messaging, Messaging, Messaging, Overall) aspects: (Free, No glitches, Speed, Extensive features, Overall quality) sentiments: (positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Very very good, I never ever write reviews because who has time for them. But I've started to use WhatsApp a few months ago to talk to family and friends in a different country and it's amazing. In fact almost all of my friends (high school) and cousins and older family members use WhatsApp to talk to one another. It's free and there is no dumb "well the app is free but you have to pay for extra stuff" it's COMPLETELY FREE. I'm able to see when the text delivered, when the other person saw it and if it's a voice message then when they listened to it. You can also replay voice messages. You can also do stories on it like snapchat which is kinda cool. Over all it's really great, it doesn't have glitches and it isn't slow. I 100% would recommend Output: Messaging - Free - positive, Messaging - No glitches - positive, Messaging - Speed - positive, Messaging - Extensive features - positive, Overall - Overall quality - positive $$$

They deleted my account for no reason

When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff.

App, App

Account, Support

Negative, Negative

App - Account - Negative, App - Support - Negative

### USER:They deleted my account for no reason, When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff. ### ASSISTANT: App - Account - Negative, App - Support - Negative )))

### Review: title: They deleted my account for no reason, content: When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff. ### Analysis: categories: App, App, aspects: Account, Support, sentiments: Negative, Negative )))

### Review: title: They deleted my account for no reason, content: When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff. ### Analysis: categories: (App, App) aspects: (Account, Support) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: They deleted my account for no reason, When I was on what's app I was following the terms of service and I was texting my friends and family. One problem I had with whats app is that it wasn't delivering my stuff as soon as I sent it. Especially to my friend over seas and she had a number that was from over seas as well. Then one day I go to my app and my account has disappeared. Keep in mind that I use my account to text all of my friends and family. So I type in my phone number again and they had BANNED MY ACCOUNT. I decided to email customer service and they still have not responded. If you are going to use what's app, you had better have a back up number in case they delete your stuff. Output: App - Account - Negative, App - Support - Negative $$$

Great App-- Takes up too much space

Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it....

Storage, Storage

Media Management, Storage

Negative, Negative

Storage - Media Management - Negative, Storage - Storage - Negative

### USER:Great App-- Takes up too much space, Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it.... ### ASSISTANT: Storage - Media Management - Negative, Storage - Storage - Negative )))

### Review: title: Great App-- Takes up too much space, content: Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it.... ### Analysis: categories: Storage, Storage, aspects: Media Management, Storage, sentiments: Negative, Negative )))

### Review: title: Great App-- Takes up too much space, content: Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it.... ### Analysis: categories: (Storage, Storage) aspects: (Media Management, Storage) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great App-- Takes up too much space, Great app... a lot of my friends and family use this app. Only bad thing is it backs up everything and fills up your phone because it automatically downloads media that is sent to you and all your chat history.... takes up too much space and wants you to delete apps to make space for this one... relax I did not ask for you to archive everything....even when I take the option off, for some reason what's app is a space hoarder and my phone has to ask me to delete apps for space....That's the only thing going against it.... Output: Storage - Media Management - Negative, Storage - Storage - Negative $$$

Terrible help after hack

My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help.

App, App

Security, Support

Negative, Negative

App-Review: ('WhatsApp', ': ', 'My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. \nDuring this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account.\nYou would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything.\nIt’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help.'), App - Security - Negative, App - Support - Negative

### USER:Terrible help after hack, My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help. ### ASSISTANT: App-Review: ('WhatsApp', ': ', 'My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. \nDuring this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account.\nYou would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything.\nIt’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help.'), App - Security - Negative, App - Support - Negative )))

### Review: title: Terrible help after hack, content: My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help. ### Analysis: categories: App, App, aspects: Security, Support, sentiments: Negative, Negative )))

### Review: title: Terrible help after hack, content: My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help. ### Analysis: categories: (App, App) aspects: (Security, Support) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible help after hack, My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. , During this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account., You would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything., It’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help. Output: App-Review: ('WhatsApp', ': ', 'My WhatsApp was hacked and hijacked more than 24hours ago. It’s been used by another person who has access to all my data and is using my identity to scam my contacts and has pretended to be me to hack into several of my friends accounts too. \nDuring this time I’ve been trying through as many means as I can think of to get someone useful at WhatsApp to listen to my story and deactivate my account.\nYou would think this would be a priority of theirs but I’m afraid most of my messages have gone unanswered and the only person who has responded has simply cut and paste scripted responses to me without actually helping or doing anything.\nIt’s a disaster, I’ve had to go to the police, I’m having to try to spread the word via as many different means as I can think of to get people to realize the other person isn’t me. And it could be stopped by WhatsApp but I can’t get help.'), App - Security - Negative, App - Support - Negative $$$

Terrible support

Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously.

Customer Support

Support

negative

Customer Support - Support - negative

### USER:Terrible support, Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. ### ASSISTANT: Customer Support - Support - negative )))

### Review: title: Terrible support, content: Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. ### Analysis: categories: Customer Support, aspects: Support, sentiments: negative )))

### Review: title: Terrible support, content: Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. ### Analysis: categories: (Customer Support) aspects: (Support) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible support, Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. Output: Customer Support - Support - negative $$$

Group Admins

Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion.

Group Features

Delete Message for Everyone

Negative

Group Features - Delete Message for Everyone - Negative

### USER:Group Admins, Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion. ### ASSISTANT: Group Features - Delete Message for Everyone - Negative )))

### Review: title: Group Admins, content: Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion. ### Analysis: categories: Group Features, aspects: Delete Message for Everyone, sentiments: Negative )))

### Review: title: Group Admins, content: Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion. ### Analysis: categories: (Group Features) aspects: (Delete Message for Everyone) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Group Admins, Hi WhatsApp Tech team we appreciate your great input, but kindly look into enabling a group admin or the creator given access to delete unwanted message by a participant or member of the group from the groups platform. It should not just be the sole right of the member of that group to be the only person that could “delete for everyone”. Just as on telegram an admin could delete unwanted messages or messages that do not relate to the activities of the group even without anyone having a fed-back of a deleted message on the platform. , Thank you for your considering this suggestion. Output: Group Features - Delete Message for Everyone - Negative $$$

Unban my account please.

WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed

App-Review, App-Review

communication, functionality

negative, negative

App-Review - communication - negative, App-Review - functionality - negative

### USER:Unban my account please., WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed ### ASSISTANT: App-Review - communication - negative, App-Review - functionality - negative )))

### Review: title: Unban my account please., content: WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed ### Analysis: categories: App-Review, App-Review, aspects: communication, functionality, sentiments: negative, negative )))

### Review: title: Unban my account please., content: WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed ### Analysis: categories: (App-Review, App-Review) aspects: (communication, functionality) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Unban my account please., WhatsApp banned my number for no reason at all and will not answer me. I use this app to talk to my friends and family in Isreal and other countries from over here in the US. I loved this app but now I’m mad and confused on why I’m banned. Emailed and got an auto response that began with “ email back if you believe this was a mistake and we will look into it “ that SAME ended in “ responses to this email thread will be ignored “ . I don’t understand. I emailed three times after and now I’m not getting any answers at all. Leaving this review and a message everywhere trying to just get my account back, there are pictures in group chats i don’t have now and it’s all screwed Output: App-Review - communication - negative, App-Review - functionality - negative $$$

A reasonably good communication tool

While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail.

App, App, App, App

Instruction, Set-up, Text/Chat, Notification

negative, negative, negative, negative

App - Instruction - negative, App - Set-up - negative, App - Text/Chat - negative, App - Notification - negative

### USER:A reasonably good communication tool, While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail. ### ASSISTANT: App - Instruction - negative, App - Set-up - negative, App - Text/Chat - negative, App - Notification - negative )))

### Review: title: A reasonably good communication tool, content: While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail. ### Analysis: categories: App, App, App, App, aspects: Instruction, Set-up, Text/Chat, Notification, sentiments: negative, negative, negative, negative )))

### Review: title: A reasonably good communication tool, content: While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail. ### Analysis: categories: (App, App, App, App) aspects: (Instruction, Set-up, Text/Chat, Notification) sentiments: (negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: A reasonably good communication tool, While we were able to use it to communicate to/from Europe and the USA, the instruction for set-up were not very clear and we could not determine a way to set up any type of unique ringtone. We received a “chat” (text) slightly after midnight local time, while we were sleeping, and did not find it until several days later. There does not appear to be a way that the app icon shows that you have had a communication, in a similar way that I-phone apps show that you have received a phone call, a text, or an e-mail. Output: App - Instruction - negative, App - Set-up - negative, App - Text/Chat - negative, App - Notification - negative $$$

Address New Bugs wit ur latest update

just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽

App Features, App Features, App Features, App Design, App Design

Channels feature, Individual chat lock feature, Status viewer, Status layout, Channels layout

positive, positive, negative, negative, negative

App Features - Channels feature - positive, App Features - Individual chat lock feature - positive, App Features - Status viewer - negative, App Design - Status layout - negative, App Design - Channels layout - negative

### USER:Address New Bugs wit ur latest update, just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽 ### ASSISTANT: App Features - Channels feature - positive, App Features - Individual chat lock feature - positive, App Features - Status viewer - negative, App Design - Status layout - negative, App Design - Channels layout - negative )))

### Review: title: Address New Bugs wit ur latest update, content: just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽 ### Analysis: categories: App Features, App Features, App Features, App Design, App Design, aspects: Channels feature, Individual chat lock feature, Status viewer, Status layout, Channels layout, sentiments: positive, positive, negative, negative, negative )))

### Review: title: Address New Bugs wit ur latest update, content: just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽 ### Analysis: categories: (App Features, App Features, App Features, App Design, App Design) aspects: (Channels feature, Individual chat lock feature, Status viewer, Status layout, Channels layout) sentiments: (positive, positive, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Address New Bugs wit ur latest update, just updated and really like the idea of the new channels feature and individual chat lock feature from you guys but i would to bring to ur attention a few bugs i've noticed with how the status viewer works, previously u could view the last post and not have to start all over from the first, secondly the status viewer no longer response to haptic touch for we iPhone users, finally i don't really like the layout of the status and the new channels, i wish u guys created a separate channels icon at button just like the status, chats and call icons. i believe my review suggestions would be taken into consideration in ur next update thanks 🙏🏽 Output: App Features - Channels feature - positive, App Features - Individual chat lock feature - positive, App Features - Status viewer - negative, App Design - Status layout - negative, App Design - Channels layout - negative $$$

Ruined the Community feature

I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature.

Community, Community

Access, UX

negative, negative

Community - Access - negative, Community - UX - negative

### USER:Ruined the Community feature, I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature. ### ASSISTANT: Community - Access - negative, Community - UX - negative )))

### Review: title: Ruined the Community feature, content: I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature. ### Analysis: categories: Community, Community, aspects: Access, UX, sentiments: negative, negative )))

### Review: title: Ruined the Community feature, content: I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature. ### Analysis: categories: (Community, Community) aspects: (Access, UX) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Ruined the Community feature, I am part of a community with multiple groups within it. This was working well until this newest update. To access, you would just click directly into the group, and you could access other related community groups by clicking the profile image. , , Now, to access any group within a community, you need to click into the community and then into the group. And to get back to main screen you need to click back into community and back to main screen. Extra clicks all around without adding any benefits. , , The terrible UX instantly destroyed the benefit of the Community feature. Output: Community - Access - negative, Community - UX - negative $$$

I can call all my people with it

I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp.

Communication, Connectivity, Privacy, Security, Social interaction, Social interaction, User experience, User experience

Calling, Global reach, Encryption, Encryption, Ease of use, Relationship maintenance, Communication quality, Overall experience

positive, positive, positive, positive, positive, positive, positive, positive

Communication - Calling - positive, Connectivity - Global reach - positive, Privacy - Encryption - positive, Security - Encryption - positive, Social interaction - Ease of use - positive, Social interaction - Relationship maintenance - positive, User experience - Communication quality - positive, User experience - Overall experience - positive

### USER:I can call all my people with it, I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp. ### ASSISTANT: Communication - Calling - positive, Connectivity - Global reach - positive, Privacy - Encryption - positive, Security - Encryption - positive, Social interaction - Ease of use - positive, Social interaction - Relationship maintenance - positive, User experience - Communication quality - positive, User experience - Overall experience - positive )))

### Review: title: I can call all my people with it, content: I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp. ### Analysis: categories: Communication, Connectivity, Privacy, Security, Social interaction, Social interaction, User experience, User experience, aspects: Calling, Global reach, Encryption, Encryption, Ease of use, Relationship maintenance, Communication quality, Overall experience, sentiments: positive, positive, positive, positive, positive, positive, positive, positive )))

### Review: title: I can call all my people with it, content: I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp. ### Analysis: categories: (Communication, Connectivity, Privacy, Security, Social interaction, Social interaction, User experience, User experience) aspects: (Calling, Global reach, Encryption, Encryption, Ease of use, Relationship maintenance, Communication quality, Overall experience) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I can call all my people with it, I love WhatsApp I can use it to call my significant other. I can use it I cannot only use it to call Brandy my significant other. I can use it to call my friends. I need to call my parents, my mom and dad I can use it to call my buddy Lionel to use it to call anyone in the world. WhatsApp is the best and best of all it’s in the end, the script and quick encrypted it’s what’s happy, secure WhatsApp is the best app ever I love it my mom uses what’s up all my friends uses WhatsApp that’s the best app to be and you can feel you can hear each other. You don’t have to worry about social distancing. I really love it. It’s a great way to be virtualize. I love WhatsApp. Output: Communication - Calling - positive, Connectivity - Global reach - positive, Privacy - Encryption - positive, Security - Encryption - positive, Social interaction - Ease of use - positive, Social interaction - Relationship maintenance - positive, User experience - Communication quality - positive, User experience - Overall experience - positive $$$

Friendship

I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp

Friendship

connection

positive

Friendship - connection - positive

### USER:Friendship, I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp ### ASSISTANT: - connection - positive )))

### Review: title: Friendship, content: I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp ### Analysis: categories: Friendship, aspects: connection, sentiments: positive )))

### Review: title: Friendship, content: I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp ### Analysis: categories: (Friendship) aspects: (connection) sentiments: (positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Friendship, I’m a 63 and a little behind the times with technology, but getting on WhatsApp has allowed me the privilege of fostering a fantastic friendship with a wonderful lady who I never would’ve had the opportunity to meet let alone become great friends. It has given me a renewed sense of joy, and hope in an otherwise hopeless situation. I’m sure there are many other people out there who feels as I, that filling the void of loneliness and is a fantastic function of this new wonderful tool that I have found her called WhatsApp Output: - connection - positive $$$

I wish there was more

WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️

Communications, Customization, Functionality

Video call, Custom wallpaper, Voice messages

Negative, Positive, Positive

Communications - Video call - Negative, Customization - Custom wallpaper - Positive, Functionality - Voice messages - Positive

### USER:I wish there was more, WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️ ### ASSISTANT: Communications - Video call - Negative, Customization - Custom wallpaper - Positive, Functionality - Voice messages - Positive )))

### Review: title: I wish there was more, content: WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️ ### Analysis: categories: Communications, Customization, Functionality, aspects: Video call, Custom wallpaper, Voice messages, sentiments: Negative, Positive, Positive )))

### Review: title: I wish there was more, content: WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️ ### Analysis: categories: (Communications, Customization, Functionality) aspects: (Video call, Custom wallpaper, Voice messages) sentiments: (Negative, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I wish there was more, WhatsApp is a great app. Everything from the custom wallpaper, to the clear voice messages. This app is close to perfect in my opinion. There are a few disadvantages here and there but nothing that can’t be solved in a matter of time. First, video call. It bugs me that you can only call four people at a time. My friends and I always video call each other especially in times like these. However, one person or two will always be left out because of this limit. It will be great if you can call more than four people. I hope to see some changes soon and my suggestions put into place.✌️ Output: Communications - Video call - Negative, Customization - Custom wallpaper - Positive, Functionality - Voice messages - Positive $$$

One more thing

This new update was amazing before when someone calls while I was recording a message about 5 minutes or more It will delete and I'll get upset but thanks to the new update that dosent happen any more , but before the update I can use other apps while listening to voice messages from the WhatsApp and and the recording will still be playing I loved that but know that dosent happen anymore once you leave the app the voice message you played will stop until you resume to the app, so I hope you guys can bring that back again thank you very much

App Features, App Features

Recording, Voice Messages

Negative, Negative

App Features - Recording - Negative, App Features - Voice Messages - Negative

### USER:One more thing, This new update was amazing before when someone calls while I was recording a message about 5 minutes or more It will delete and I'll get upset but thanks to the new update that dosent happen any more , but before the update I can use other apps while listening to voice messages from the WhatsApp and and the recording will still be playing I loved that but know that dosent happen anymore once you leave the app the voice message you played will stop until you resume to the app, so I hope you guys can bring that back again thank you very much ### ASSISTANT: App Features - Recording - Negative, App Features - Voice Messages - Negative )))

### Review: title: One more thing, content: This new update was amazing before when someone calls while I was recording a message about 5 minutes or more It will delete and I'll get upset but thanks to the new update that dosent happen any more , but before the update I can use other apps while listening to voice messages from the WhatsApp and and the recording will still be playing I loved that but know that dosent happen anymore once you leave the app the voice message you played will stop until you resume to the app, so I hope you guys can bring that back again thank you very much ### Analysis: categories: App Features, App Features, aspects: Recording, Voice Messages, sentiments: Negative, Negative )))

### Review: title: One more thing, content: This new update was amazing before when someone calls while I was recording a message about 5 minutes or more It will delete and I'll get upset but thanks to the new update that dosent happen any more , but before the update I can use other apps while listening to voice messages from the WhatsApp and and the recording will still be playing I loved that but know that dosent happen anymore once you leave the app the voice message you played will stop until you resume to the app, so I hope you guys can bring that back again thank you very much ### Analysis: categories: (App Features, App Features) aspects: (Recording, Voice Messages) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: One more thing, This new update was amazing before when someone calls while I was recording a message about 5 minutes or more It will delete and I'll get upset but thanks to the new update that dosent happen any more , but before the update I can use other apps while listening to voice messages from the WhatsApp and and the recording will still be playing I loved that but know that dosent happen anymore once you leave the app the voice message you played will stop until you resume to the app, so I hope you guys can bring that back again thank you very much Output: App Features - Recording - Negative, App Features - Voice Messages - Negative $$$

Rating

WhatsApp is a very good app do doubts but I think you guys can do better with privacy, why would I delete a message I mistakenly sent to a person and you still tell the person I deleted a message I feel that should be private except if the person already say the message before I deleted it and also the disappearing messages policy there is no point informing the third party that disappearing message is turned on, you can create an option where disappearing messages can be effective only on my end and the 3rd party would not be aware.

Privacy, Privacy

Privacy, Disappearing messages

negative, negative

Privacy - Privacy - negative, Privacy - Disappearing messages - negative

### USER:Rating, WhatsApp is a very good app do doubts but I think you guys can do better with privacy, why would I delete a message I mistakenly sent to a person and you still tell the person I deleted a message I feel that should be private except if the person already say the message before I deleted it and also the disappearing messages policy there is no point informing the third party that disappearing message is turned on, you can create an option where disappearing messages can be effective only on my end and the 3rd party would not be aware. ### ASSISTANT: Privacy - Privacy - negative, Privacy - Disappearing messages - negative )))

### Review: title: Rating, content: WhatsApp is a very good app do doubts but I think you guys can do better with privacy, why would I delete a message I mistakenly sent to a person and you still tell the person I deleted a message I feel that should be private except if the person already say the message before I deleted it and also the disappearing messages policy there is no point informing the third party that disappearing message is turned on, you can create an option where disappearing messages can be effective only on my end and the 3rd party would not be aware. ### Analysis: categories: Privacy, Privacy, aspects: Privacy, Disappearing messages, sentiments: negative, negative )))

### Review: title: Rating, content: WhatsApp is a very good app do doubts but I think you guys can do better with privacy, why would I delete a message I mistakenly sent to a person and you still tell the person I deleted a message I feel that should be private except if the person already say the message before I deleted it and also the disappearing messages policy there is no point informing the third party that disappearing message is turned on, you can create an option where disappearing messages can be effective only on my end and the 3rd party would not be aware. ### Analysis: categories: (Privacy, Privacy) aspects: (Privacy, Disappearing messages) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Rating, WhatsApp is a very good app do doubts but I think you guys can do better with privacy, why would I delete a message I mistakenly sent to a person and you still tell the person I deleted a message I feel that should be private except if the person already say the message before I deleted it and also the disappearing messages policy there is no point informing the third party that disappearing message is turned on, you can create an option where disappearing messages can be effective only on my end and the 3rd party would not be aware. Output: Privacy - Privacy - negative, Privacy - Disappearing messages - negative $$$

WhatsApp

I LOVE the WhatsApp app, since I discovered it I’ve never stopped using it! It’s one of the most easiest ways to communicate with friends and loved ones as long as they have the app as well. Easier way to send messages, videos, and photos. The part I find even more interesting is it doesn’t matter if your phone is shut off since WhatsApp uses your real number when you sigh up you can still text people through WhatsApp with your number as long as you have access to WiFi. Hey I’ll take that!! 👍🏽😁

Communication, Communication, Communication

Ease of use, Features, Reliability

positive, positive, positive

Communication - Ease of use - positive, Communication - Features - positive, Communication - Reliability - positive

### USER:WhatsApp, I LOVE the app, since I discovered it I’ve never stopped using it! It’s one of the most easiest ways to communicate with friends and loved ones as long as they have the app as well. Easier way to send messages, videos, and photos. The part I find even more interesting is it doesn’t matter if your phone is shut off since uses your real number when you sigh up you can still text people through with your number as long as you have access to WiFi. Hey I’ll take that!! 👍🏽😁 ### ASSISTANT: Communication - Ease of use - positive, Communication - Features - positive, Communication - Reliability - positive )))

### Review: title: WhatsApp, content: I LOVE the WhatsApp app, since I discovered it I’ve never stopped using it! It’s one of the most easiest ways to communicate with friends and loved ones as long as they have the app as well. Easier way to send messages, videos, and photos. The part I find even more interesting is it doesn’t matter if your phone is shut off since WhatsApp uses your real number when you sigh up you can still text people through WhatsApp with your number as long as you have access to WiFi. Hey I’ll take that!! 👍🏽😁 ### Analysis: categories: Communication, Communication, Communication, aspects: Ease of use, Features, Reliability, sentiments: positive, positive, positive )))

### Review: title: WhatsApp, content: I LOVE the WhatsApp app, since I discovered it I’ve never stopped using it! It’s one of the most easiest ways to communicate with friends and loved ones as long as they have the app as well. Easier way to send messages, videos, and photos. The part I find even more interesting is it doesn’t matter if your phone is shut off since WhatsApp uses your real number when you sigh up you can still text people through WhatsApp with your number as long as you have access to WiFi. Hey I’ll take that!! 👍🏽😁 ### Analysis: categories: (Communication, Communication, Communication) aspects: (Ease of use, Features, Reliability) sentiments: (positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp, I LOVE the app, since I discovered it I’ve never stopped using it! It’s one of the most easiest ways to communicate with friends and loved ones as long as they have the app as well. Easier way to send messages, videos, and photos. The part I find even more interesting is it doesn’t matter if your phone is shut off since uses your real number when you sigh up you can still text people through with your number as long as you have access to WiFi. Hey I’ll take that!! 👍🏽😁 Output: Communication - Ease of use - positive, Communication - Features - positive, Communication - Reliability - positive $$$

Call-ending sound while not in a call, or phone not in use

Hello,, , For the past two weeks, my iPhone has been making the WhatsApp “call ending” sound when not in use. This happens multiple times per day. It leads me to believe that my microphone has been hacked, or there is eavesdropping at play. I have heard that other people have been having this issue of an “call ending” sound happening abruptly while not in call, or phone not in use. Can you please provide further information on this matter? The phone in question has WhatsApp downloaded, and is not a part of a cellular plan, so it cannot be from any incoming cellular calls. Thank you, I will be waiting for your response.

App

Sound

Negative

App - Sound - Negative

### USER:Call-ending sound while not in a call, or phone not in use, Hello,, , For the past two weeks, my iPhone has been making the WhatsApp “call ending” sound when not in use. This happens multiple times per day. It leads me to believe that my microphone has been hacked, or there is eavesdropping at play. I have heard that other people have been having this issue of an “call ending” sound happening abruptly while not in call, or phone not in use. Can you please provide further information on this matter? The phone in question has WhatsApp downloaded, and is not a part of a cellular plan, so it cannot be from any incoming cellular calls. Thank you, I will be waiting for your response. ### ASSISTANT: App - Sound - Negative )))

### Review: title: Call-ending sound while not in a call, or phone not in use, content: Hello,, , For the past two weeks, my iPhone has been making the WhatsApp “call ending” sound when not in use. This happens multiple times per day. It leads me to believe that my microphone has been hacked, or there is eavesdropping at play. I have heard that other people have been having this issue of an “call ending” sound happening abruptly while not in call, or phone not in use. Can you please provide further information on this matter? The phone in question has WhatsApp downloaded, and is not a part of a cellular plan, so it cannot be from any incoming cellular calls. Thank you, I will be waiting for your response. ### Analysis: categories: App, aspects: Sound, sentiments: Negative )))

### Review: title: Call-ending sound while not in a call, or phone not in use, content: Hello,, , For the past two weeks, my iPhone has been making the WhatsApp “call ending” sound when not in use. This happens multiple times per day. It leads me to believe that my microphone has been hacked, or there is eavesdropping at play. I have heard that other people have been having this issue of an “call ending” sound happening abruptly while not in call, or phone not in use. Can you please provide further information on this matter? The phone in question has WhatsApp downloaded, and is not a part of a cellular plan, so it cannot be from any incoming cellular calls. Thank you, I will be waiting for your response. ### Analysis: categories: (App) aspects: (Sound) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Call-ending sound while not in a call, or phone not in use, Hello,, , For the past two weeks, my iPhone has been making the WhatsApp “call ending” sound when not in use. This happens multiple times per day. It leads me to believe that my microphone has been hacked, or there is eavesdropping at play. I have heard that other people have been having this issue of an “call ending” sound happening abruptly while not in call, or phone not in use. Can you please provide further information on this matter? The phone in question has WhatsApp downloaded, and is not a part of a cellular plan, so it cannot be from any incoming cellular calls. Thank you, I will be waiting for your response. Output: App - Sound - Negative $$$

What is happening with this app??

Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now.

Connectivity, Connectivity, Customer service, Customer service

Call quality, Call functionality, Responsiveness, Resolution quality

negative, negative, negative, negative

Connectivity - Call quality - negative, Connectivity - Call functionality - negative, Customer service - Responsiveness - negative, Customer service - Resolution quality - negative

### USER:What is happening with this app??, Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. ### ASSISTANT: Connectivity - Call quality - negative, Connectivity - Call functionality - negative, Customer service - Responsiveness - negative, Customer service - Resolution quality - negative )))

### Review: title: What is happening with this app??, content: Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. ### Analysis: categories: Connectivity, Connectivity, Customer service, Customer service, aspects: Call quality, Call functionality, Responsiveness, Resolution quality, sentiments: negative, negative, negative, negative )))

### Review: title: What is happening with this app??, content: Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. ### Analysis: categories: (Connectivity, Connectivity, Customer service, Customer service) aspects: (Call quality, Call functionality, Responsiveness, Resolution quality) sentiments: (negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: What is happening with this app??, Call quality is atrocious all of a sudden. There is a LOUD pulsing white noise/static that is very obnoxious. Customer service did not answer me about this issue. They answered some entirely other question. Why?? Was it a formulaic, generic response? Not good. , , Also, there is a frequent error when you disconnect a call and try to make another call. It states that you can’t make a call because you’re already on a call. But you’re not! This persists after restarting your phone, even a hard restart. After maybe 30 minutes you can finally make another call. Really frustrating., , Overall, the quality of the app has plummeted. It used to be great. Looking into other options now. Output: Connectivity - Call quality - negative, Connectivity - Call functionality - negative, Customer service - Responsiveness - negative, Customer service - Resolution quality - negative $$$

Not working since last update

My app is not working since the last time I updated it, it keeps saying that it needs to recover de chats but when it gets to 10% says it failed, I hit try again and it happens all the times I try. But sometimes when I open the app, it opens all my chats normal, I can even text some people, but then a few moments after it happens all over again and stay stucked at the recover data page., I use whatsapp to work, I have all my chats and people I need to talk to over there, I can’t erase the app and download it back cause if I do it, I will lose everyting, but at the same time it doesn’t work, I need help from the support to help me fix it please!

Functionality, Functionality

Crashing, Data recovery

negative, negative

Functionality - Crashing - negative, Functionality - Data recovery - negative

### USER:Not working since last update, My app is not working since the last time I updated it, it keeps saying that it needs to recover de chats but when it gets to 10% says it failed, I hit try again and it happens all the times I try. But sometimes when I open the app, it opens all my chats normal, I can even text some people, but then a few moments after it happens all over again and stay stucked at the recover data page., I use whatsapp to work, I have all my chats and people I need to talk to over there, I can’t erase the app and download it back cause if I do it, I will lose everyting, but at the same time it doesn’t work, I need help from the support to help me fix it please! ### ASSISTANT: Functionality - Crashing - negative, Functionality - Data recovery - negative )))

### Review: title: Not working since last update, content: My app is not working since the last time I updated it, it keeps saying that it needs to recover de chats but when it gets to 10% says it failed, I hit try again and it happens all the times I try. But sometimes when I open the app, it opens all my chats normal, I can even text some people, but then a few moments after it happens all over again and stay stucked at the recover data page., I use whatsapp to work, I have all my chats and people I need to talk to over there, I can’t erase the app and download it back cause if I do it, I will lose everyting, but at the same time it doesn’t work, I need help from the support to help me fix it please! ### Analysis: categories: Functionality, Functionality, aspects: Crashing, Data recovery, sentiments: negative, negative )))

### Review: title: Not working since last update, content: My app is not working since the last time I updated it, it keeps saying that it needs to recover de chats but when it gets to 10% says it failed, I hit try again and it happens all the times I try. But sometimes when I open the app, it opens all my chats normal, I can even text some people, but then a few moments after it happens all over again and stay stucked at the recover data page., I use whatsapp to work, I have all my chats and people I need to talk to over there, I can’t erase the app and download it back cause if I do it, I will lose everyting, but at the same time it doesn’t work, I need help from the support to help me fix it please! ### Analysis: categories: (Functionality, Functionality) aspects: (Crashing, Data recovery) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not working since last update, My app is not working since the last time I updated it, it keeps saying that it needs to recover de chats but when it gets to 10% says it failed, I hit try again and it happens all the times I try. But sometimes when I open the app, it opens all my chats normal, I can even text some people, but then a few moments after it happens all over again and stay stucked at the recover data page., I use whatsapp to work, I have all my chats and people I need to talk to over there, I can’t erase the app and download it back cause if I do it, I will lose everyting, but at the same time it doesn’t work, I need help from the support to help me fix it please! Output: Functionality - Crashing - negative, Functionality - Data recovery - negative $$$

Complaining yet good

Problems : this is an amazing app but mainly you can’t send messages to others. And you need to always enable types of things to voice message and call. Sometimes it barley works outside. It also kicks me out over and over when I’m outside. It also lets in spam messages and that’s annoying. Be where of spams. , , Things that I enjoy : It is a really functional and a Legit Texting app. It is very good for Androids and IPhones. Yet it also lets me text whenever I want as long I’m connected to the internet., , This is my review.

Messaging, Messaging, Messaging, Messaging, Spam, Texting, Texting, Texting

sending messages, enable features for voice message and call, outside functionality, stability, spam messages, functionality, cross-platform compatibility, internet connectivity

negative, negative, negative, negative, negative, positive, positive, positive

Messaging - sending messages - negative, Messaging - enable features for voice message and call - negative, Messaging - outside functionality - negative, Messaging - stability - negative, Spam - spam messages - negative, Texting - functionality - positive, Texting - cross-platform compatibility - positive, Texting - internet connectivity - positive

### USER:Complaining yet good, Problems : this is an amazing app but mainly you can’t send messages to others. And you need to always enable types of things to voice message and call. Sometimes it barley works outside. It also kicks me out over and over when I’m outside. It also lets in spam messages and that’s annoying. Be where of spams. , , Things that I enjoy : It is a really functional and a Legit Texting app. It is very good for Androids and IPhones. Yet it also lets me text whenever I want as long I’m connected to the internet., , This is my review. ### ASSISTANT: Messaging - sending messages - negative, Messaging - enable features for voice message and call - negative, Messaging - outside functionality - negative, Messaging - stability - negative, Spam - spam messages - negative, Texting - functionality - positive, Texting - cross-platform compatibility - positive, Texting - internet connectivity - positive )))

### Review: title: Complaining yet good, content: Problems : this is an amazing app but mainly you can’t send messages to others. And you need to always enable types of things to voice message and call. Sometimes it barley works outside. It also kicks me out over and over when I’m outside. It also lets in spam messages and that’s annoying. Be where of spams. , , Things that I enjoy : It is a really functional and a Legit Texting app. It is very good for Androids and IPhones. Yet it also lets me text whenever I want as long I’m connected to the internet., , This is my review. ### Analysis: categories: Messaging, Messaging, Messaging, Messaging, Spam, Texting, Texting, Texting, aspects: sending messages, enable features for voice message and call, outside functionality, stability, spam messages, functionality, cross-platform compatibility, internet connectivity, sentiments: negative, negative, negative, negative, negative, positive, positive, positive )))

### Review: title: Complaining yet good, content: Problems : this is an amazing app but mainly you can’t send messages to others. And you need to always enable types of things to voice message and call. Sometimes it barley works outside. It also kicks me out over and over when I’m outside. It also lets in spam messages and that’s annoying. Be where of spams. , , Things that I enjoy : It is a really functional and a Legit Texting app. It is very good for Androids and IPhones. Yet it also lets me text whenever I want as long I’m connected to the internet., , This is my review. ### Analysis: categories: (Messaging, Messaging, Messaging, Messaging, Spam, Texting, Texting, Texting) aspects: (sending messages, enable features for voice message and call, outside functionality, stability, spam messages, functionality, cross-platform compatibility, internet connectivity) sentiments: (negative, negative, negative, negative, negative, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Complaining yet good, Problems : this is an amazing app but mainly you can’t send messages to others. And you need to always enable types of things to voice message and call. Sometimes it barley works outside. It also kicks me out over and over when I’m outside. It also lets in spam messages and that’s annoying. Be where of spams. , , Things that I enjoy : It is a really functional and a Legit Texting app. It is very good for Androids and IPhones. Yet it also lets me text whenever I want as long I’m connected to the internet., , This is my review. Output: Messaging - sending messages - negative, Messaging - enable features for voice message and call - negative, Messaging - outside functionality - negative, Messaging - stability - negative, Spam - spam messages - negative, Texting - functionality - positive, Texting - cross-platform compatibility - positive, Texting - internet connectivity - positive $$$

Best app ever made

This is hands down the best app they have ever come up with. The level of mobility and peace this app has given me has been life changing. You can go to a new city and just from there find anything you need and how to get there-there’s no struggle at all. It’s really simple and easy. Also I’ve never gotten lost using this app. , , The best part is you can save places you’d like to visit and then later on, click them and find your way. So it’s great for travel on vacation. I highly, highly recommend this app- it will help you discover new ways of getting places and new places. It’s very safe and great for teens as well. 5 stars

Travel, Travel, Usability, Safety, Teen-Friendliness

Navigation, Travel Planning, Ease of Use, Safety Measures, Suitability for Teens

Positive, Positive, Positive, Positive, Positive

Travel - Navigation - Positive, Travel - Travel Planning - Positive, Usability - Ease of Use - Positive, Safety - Safety Measures - Positive, Teen-Friendliness - Suitability for Teens - Positive

### USER:Best app ever made, This is hands down the best app they have ever come up with. The level of mobility and peace this app has given me has been life changing. You can go to a new city and just from there find anything you need and how to get there-there’s no struggle at all. It’s really simple and easy. Also I’ve never gotten lost using this app. , , The best part is you can save places you’d like to visit and then later on, click them and find your way. So it’s great for travel on vacation. I highly, highly recommend this app- it will help you discover new ways of getting places and new places. It’s very safe and great for teens as well. 5 stars ### ASSISTANT: Travel - Navigation - Positive, Travel - Travel Planning - Positive, Usability - Ease of Use - Positive, Safety - Safety Measures - Positive, Teen-Friendliness - Suitability for Teens - Positive )))

### Review: title: Best app ever made, content: This is hands down the best app they have ever come up with. The level of mobility and peace this app has given me has been life changing. You can go to a new city and just from there find anything you need and how to get there-there’s no struggle at all. It’s really simple and easy. Also I’ve never gotten lost using this app. , , The best part is you can save places you’d like to visit and then later on, click them and find your way. So it’s great for travel on vacation. I highly, highly recommend this app- it will help you discover new ways of getting places and new places. It’s very safe and great for teens as well. 5 stars ### Analysis: categories: Travel, Travel, Usability, Safety, Teen-Friendliness, aspects: Navigation, Travel Planning, Ease of Use, Safety Measures, Suitability for Teens, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: Best app ever made, content: This is hands down the best app they have ever come up with. The level of mobility and peace this app has given me has been life changing. You can go to a new city and just from there find anything you need and how to get there-there’s no struggle at all. It’s really simple and easy. Also I’ve never gotten lost using this app. , , The best part is you can save places you’d like to visit and then later on, click them and find your way. So it’s great for travel on vacation. I highly, highly recommend this app- it will help you discover new ways of getting places and new places. It’s very safe and great for teens as well. 5 stars ### Analysis: categories: (Travel, Travel, Usability, Safety, Teen-Friendliness) aspects: (Navigation, Travel Planning, Ease of Use, Safety Measures, Suitability for Teens) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Best app ever made, This is hands down the best app they have ever come up with. The level of mobility and peace this app has given me has been life changing. You can go to a new city and just from there find anything you need and how to get there-there’s no struggle at all. It’s really simple and easy. Also I’ve never gotten lost using this app. , , The best part is you can save places you’d like to visit and then later on, click them and find your way. So it’s great for travel on vacation. I highly, highly recommend this app- it will help you discover new ways of getting places and new places. It’s very safe and great for teens as well. 5 stars Output: Travel - Navigation - Positive, Travel - Travel Planning - Positive, Usability - Ease of Use - Positive, Safety - Safety Measures - Positive, Teen-Friendliness - Suitability for Teens - Positive $$$

Problems & Thoughts

Thoughts - I love WhatsApp as a messenger. Everyone in my extended family uses it to keep in touch. It’s like a bulletin board for the international family. , , Problems - I would like to be able to distinguish sounds and notifications between a message and call. There’s no settings that I can change to do so. I would also like to be able to distinguish between a group call and individual call. But again there’s so setting to do that. Due to this I think I’ve missed every family group call because I can’t tell if it’s just a text coming from WhatsApp or it’s a call.

Communication, Communication

Call alerts, Group calls

Negative, Negative

Communication - Call alerts - Negative, Communication - Group calls - Negative

### USER:Problems & Thoughts, Thoughts - I love WhatsApp as a messenger. Everyone in my extended family uses it to keep in touch. It’s like a bulletin board for the international family. , , Problems - I would like to be able to distinguish sounds and notifications between a message and call. There’s no settings that I can change to do so. I would also like to be able to distinguish between a group call and individual call. But again there’s so setting to do that. Due to this I think I’ve missed every family group call because I can’t tell if it’s just a text coming from WhatsApp or it’s a call. ### ASSISTANT: Communication - Call alerts - Negative, Communication - Group calls - Negative )))

### Review: title: Problems & Thoughts, content: Thoughts - I love WhatsApp as a messenger. Everyone in my extended family uses it to keep in touch. It’s like a bulletin board for the international family. , , Problems - I would like to be able to distinguish sounds and notifications between a message and call. There’s no settings that I can change to do so. I would also like to be able to distinguish between a group call and individual call. But again there’s so setting to do that. Due to this I think I’ve missed every family group call because I can’t tell if it’s just a text coming from WhatsApp or it’s a call. ### Analysis: categories: Communication, Communication, aspects: Call alerts, Group calls, sentiments: Negative, Negative )))

### Review: title: Problems & Thoughts, content: Thoughts - I love WhatsApp as a messenger. Everyone in my extended family uses it to keep in touch. It’s like a bulletin board for the international family. , , Problems - I would like to be able to distinguish sounds and notifications between a message and call. There’s no settings that I can change to do so. I would also like to be able to distinguish between a group call and individual call. But again there’s so setting to do that. Due to this I think I’ve missed every family group call because I can’t tell if it’s just a text coming from WhatsApp or it’s a call. ### Analysis: categories: (Communication, Communication) aspects: (Call alerts, Group calls) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Problems & Thoughts, Thoughts - I love WhatsApp as a messenger. Everyone in my extended family uses it to keep in touch. It’s like a bulletin board for the international family. , , Problems - I would like to be able to distinguish sounds and notifications between a message and call. There’s no settings that I can change to do so. I would also like to be able to distinguish between a group call and individual call. But again there’s so setting to do that. Due to this I think I’ve missed every family group call because I can’t tell if it’s just a text coming from WhatsApp or it’s a call. Output: Communication - Call alerts - Negative, Communication - Group calls - Negative $$$

Great BUT…

This app is amazing and always has been BUT I recently saw the ability to “follow” celebs or whatever and this is NOT what is app is about. We are so inundated with social media already, I don’t come to WhatsApp to follow celebs or get updates! I don’t think I’m alone in feeling this but NO ONE WANTS THIS APP TO TURN INTO FACEBOOK, INSTAGRAM, TWITTER, TIKTOK, SNAPCHAT or anything similar! The very least you can do is give us the option to hide all the stupid new updates and keep WhatsApp as it was intended! Nothing is wrong with the app so stop trying to “fix/improve” what doesn’t need it. This is like the last safe place from all the stupid social media platforms at this point. They all have a time and place and WhatsApp should not be it! Thanks if anything if Facebookland is actually reading this.

App, App, App

Follow celebrities, Updates, Design

negative, negative, positive

App - Follow celebrities - negative, App - Updates - negative, App - Design - positive

### USER:Great BUT…, This app is amazing and always has been BUT I recently saw the ability to “follow” celebs or whatever and this is NOT what is app is about. We are so inundated with social media already, I don’t come to WhatsApp to follow celebs or get updates! I don’t think I’m alone in feeling this but NO ONE WANTS THIS APP TO TURN INTO FACEBOOK, INSTAGRAM, TWITTER, TIKTOK, SNAPCHAT or anything similar! The very least you can do is give us the option to hide all the stupid new updates and keep WhatsApp as it was intended! Nothing is wrong with the app so stop trying to “fix/improve” what doesn’t need it. This is like the last safe place from all the stupid social media platforms at this point. They all have a time and place and WhatsApp should not be it! Thanks if anything if Facebookland is actually reading this. ### ASSISTANT: App - Follow celebrities - negative, App - Updates - negative, App - Design - positive )))

### Review: title: Great BUT…, content: This app is amazing and always has been BUT I recently saw the ability to “follow” celebs or whatever and this is NOT what is app is about. We are so inundated with social media already, I don’t come to WhatsApp to follow celebs or get updates! I don’t think I’m alone in feeling this but NO ONE WANTS THIS APP TO TURN INTO FACEBOOK, INSTAGRAM, TWITTER, TIKTOK, SNAPCHAT or anything similar! The very least you can do is give us the option to hide all the stupid new updates and keep WhatsApp as it was intended! Nothing is wrong with the app so stop trying to “fix/improve” what doesn’t need it. This is like the last safe place from all the stupid social media platforms at this point. They all have a time and place and WhatsApp should not be it! Thanks if anything if Facebookland is actually reading this. ### Analysis: categories: App, App, App, aspects: Follow celebrities, Updates, Design, sentiments: negative, negative, positive )))

### Review: title: Great BUT…, content: This app is amazing and always has been BUT I recently saw the ability to “follow” celebs or whatever and this is NOT what is app is about. We are so inundated with social media already, I don’t come to WhatsApp to follow celebs or get updates! I don’t think I’m alone in feeling this but NO ONE WANTS THIS APP TO TURN INTO FACEBOOK, INSTAGRAM, TWITTER, TIKTOK, SNAPCHAT or anything similar! The very least you can do is give us the option to hide all the stupid new updates and keep WhatsApp as it was intended! Nothing is wrong with the app so stop trying to “fix/improve” what doesn’t need it. This is like the last safe place from all the stupid social media platforms at this point. They all have a time and place and WhatsApp should not be it! Thanks if anything if Facebookland is actually reading this. ### Analysis: categories: (App, App, App) aspects: (Follow celebrities, Updates, Design) sentiments: (negative, negative, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great BUT…, This app is amazing and always has been BUT I recently saw the ability to “follow” celebs or whatever and this is NOT what is app is about. We are so inundated with social media already, I don’t come to WhatsApp to follow celebs or get updates! I don’t think I’m alone in feeling this but NO ONE WANTS THIS APP TO TURN INTO FACEBOOK, INSTAGRAM, TWITTER, TIKTOK, SNAPCHAT or anything similar! The very least you can do is give us the option to hide all the stupid new updates and keep WhatsApp as it was intended! Nothing is wrong with the app so stop trying to “fix/improve” what doesn’t need it. This is like the last safe place from all the stupid social media platforms at this point. They all have a time and place and WhatsApp should not be it! Thanks if anything if Facebookland is actually reading this. Output: App - Follow celebrities - negative, App - Updates - negative, App - Design - positive $$$

Great, but

I love WhatsApp, but there’s a glitch that has been going for a while, I thought it might be my phone, but I just replaced it and I still have the same issue. Sometimes when I play voice messages, they only play for a second, then stop. This also happens sometimes while recording voice messages, it only lets me record for a second, then automatically stops and cancels the recording. And the only way to solve it, is by restarting the phone, then it keeps working fine, but this happens to me at least 1-2 times a week. It’s annoying 😬

App, App, App

Functionality, Functionality, Functionality

Negative, Negative, Negative

App - Functionality - Negative, App - Functionality - Negative, App - Functionality - Negative

### USER:Great, but, I love WhatsApp, but there’s a glitch that has been going for a while, I thought it might be my phone, but I just replaced it and I still have the same issue. Sometimes when I play voice messages, they only play for a second, then stop. This also happens sometimes while recording voice messages, it only lets me record for a second, then automatically stops and cancels the recording. And the only way to solve it, is by restarting the phone, then it keeps working fine, but this happens to me at least 1-2 times a week. It’s annoying 😬 ### ASSISTANT: App - Functionality - Negative, App - Functionality - Negative, App - Functionality - Negative )))

### Review: title: Great, but, content: I love WhatsApp, but there’s a glitch that has been going for a while, I thought it might be my phone, but I just replaced it and I still have the same issue. Sometimes when I play voice messages, they only play for a second, then stop. This also happens sometimes while recording voice messages, it only lets me record for a second, then automatically stops and cancels the recording. And the only way to solve it, is by restarting the phone, then it keeps working fine, but this happens to me at least 1-2 times a week. It’s annoying 😬 ### Analysis: categories: App, App, App, aspects: Functionality, Functionality, Functionality, sentiments: Negative, Negative, Negative )))

### Review: title: Great, but, content: I love WhatsApp, but there’s a glitch that has been going for a while, I thought it might be my phone, but I just replaced it and I still have the same issue. Sometimes when I play voice messages, they only play for a second, then stop. This also happens sometimes while recording voice messages, it only lets me record for a second, then automatically stops and cancels the recording. And the only way to solve it, is by restarting the phone, then it keeps working fine, but this happens to me at least 1-2 times a week. It’s annoying 😬 ### Analysis: categories: (App, App, App) aspects: (Functionality, Functionality, Functionality) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great, but, I love WhatsApp, but there’s a glitch that has been going for a while, I thought it might be my phone, but I just replaced it and I still have the same issue. Sometimes when I play voice messages, they only play for a second, then stop. This also happens sometimes while recording voice messages, it only lets me record for a second, then automatically stops and cancels the recording. And the only way to solve it, is by restarting the phone, then it keeps working fine, but this happens to me at least 1-2 times a week. It’s annoying 😬 Output: App - Functionality - Negative, App - Functionality - Negative, App - Functionality - Negative $$$

Camera takes fuzzy photos every time

WhatsApp in general is fine. But every photo I take in the app is fuzzy; and more zoomed in than my normal photos app. It’s like they are putting camera in video mode and taking a screenshot. I guess this is part of their cross platform library but still, I wish it would let the camera app use more native and high quality functionality., , Additionally, it’s wayyy too easy to send things to the wrong person. You can’t remove people from “recently contacted” or “frequently contacted” prompts around iOS for sharing. I’m terrified I will send my girlfriends brother something immodest because his name shows above hers even though our chat volumes are way different., , WhatsApp is a globally loved tool but has some pretty strange UX issues given its financial backer and experienced staff. I will continue to use it as most of the world doesn’t have iMessage; but if they did; I don’t think I’d miss the WhatsApp app that much.

Camera, Interface

quality, usability

negative, negative

Camera - quality - negative, Interface - usability - negative

### USER:Camera takes fuzzy photos every time, WhatsApp in general is fine. But every photo I take in the app is fuzzy; and more zoomed in than my normal photos app. It’s like they are putting camera in video mode and taking a screenshot. I guess this is part of their cross platform library but still, I wish it would let the camera app use more native and high quality functionality., , Additionally, it’s wayyy too easy to send things to the wrong person. You can’t remove people from “recently contacted” or “frequently contacted” prompts around iOS for sharing. I’m terrified I will send my girlfriends brother something immodest because his name shows above hers even though our chat volumes are way different., , WhatsApp is a globally loved tool but has some pretty strange UX issues given its financial backer and experienced staff. I will continue to use it as most of the world doesn’t have iMessage; but if they did; I don’t think I’d miss the WhatsApp app that much. ### ASSISTANT: Camera - quality - negative, Interface - usability - negative )))

### Review: title: Camera takes fuzzy photos every time, content: WhatsApp in general is fine. But every photo I take in the app is fuzzy; and more zoomed in than my normal photos app. It’s like they are putting camera in video mode and taking a screenshot. I guess this is part of their cross platform library but still, I wish it would let the camera app use more native and high quality functionality., , Additionally, it’s wayyy too easy to send things to the wrong person. You can’t remove people from “recently contacted” or “frequently contacted” prompts around iOS for sharing. I’m terrified I will send my girlfriends brother something immodest because his name shows above hers even though our chat volumes are way different., , WhatsApp is a globally loved tool but has some pretty strange UX issues given its financial backer and experienced staff. I will continue to use it as most of the world doesn’t have iMessage; but if they did; I don’t think I’d miss the WhatsApp app that much. ### Analysis: categories: Camera, Interface, aspects: quality, usability, sentiments: negative, negative )))

### Review: title: Camera takes fuzzy photos every time, content: WhatsApp in general is fine. But every photo I take in the app is fuzzy; and more zoomed in than my normal photos app. It’s like they are putting camera in video mode and taking a screenshot. I guess this is part of their cross platform library but still, I wish it would let the camera app use more native and high quality functionality., , Additionally, it’s wayyy too easy to send things to the wrong person. You can’t remove people from “recently contacted” or “frequently contacted” prompts around iOS for sharing. I’m terrified I will send my girlfriends brother something immodest because his name shows above hers even though our chat volumes are way different., , WhatsApp is a globally loved tool but has some pretty strange UX issues given its financial backer and experienced staff. I will continue to use it as most of the world doesn’t have iMessage; but if they did; I don’t think I’d miss the WhatsApp app that much. ### Analysis: categories: (Camera, Interface) aspects: (quality, usability) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Camera takes fuzzy photos every time, WhatsApp in general is fine. But every photo I take in the app is fuzzy; and more zoomed in than my normal photos app. It’s like they are putting camera in video mode and taking a screenshot. I guess this is part of their cross platform library but still, I wish it would let the camera app use more native and high quality functionality., , Additionally, it’s wayyy too easy to send things to the wrong person. You can’t remove people from “recently contacted” or “frequently contacted” prompts around iOS for sharing. I’m terrified I will send my girlfriends brother something immodest because his name shows above hers even though our chat volumes are way different., , WhatsApp is a globally loved tool but has some pretty strange UX issues given its financial backer and experienced staff. I will continue to use it as most of the world doesn’t have iMessage; but if they did; I don’t think I’d miss the WhatsApp app that much. Output: Camera - quality - negative, Interface - usability - negative $$$

Requested access to photos

I had a pop up from WhatsApp requesting access to all photos. I can't even remember the last time I used the app (it has been over a year) and at the time the pop up was displayed I was browsing in Safari. Since I didn't expect the pop up I mindlessly clicked Allow and then immediately went into settings to revoke all photos access. WhatsApp should not be requesting access to all photos out of the blue., , I'm giving 4 stars because the app worked fine as far as I remember. I wanted to report the issue to WhatsApp but have not found a way to do that so am attempting to let somebody know by writing a review. I'll probably delete the app now though to avoid future occurrences. It makes me suspicious of what it could possibly be doing in the background without my knowledge because I didn't do anything that should result in WhatsApp wanting access to my photos.

Functionality

Access request

Negative

Functionality - Access request - Negative

### USER:Requested access to photos, I had a pop up from WhatsApp requesting access to all photos. I can't even remember the last time I used the app (it has been over a year) and at the time the pop up was displayed I was browsing in Safari. Since I didn't expect the pop up I mindlessly clicked Allow and then immediately went into settings to revoke all photos access. WhatsApp should not be requesting access to all photos out of the blue., , I'm giving 4 stars because the app worked fine as far as I remember. I wanted to report the issue to WhatsApp but have not found a way to do that so am attempting to let somebody know by writing a review. I'll probably delete the app now though to avoid future occurrences. It makes me suspicious of what it could possibly be doing in the background without my knowledge because I didn't do anything that should result in WhatsApp wanting access to my photos. ### ASSISTANT: Functionality - Access request - Negative )))

### Review: title: Requested access to photos, content: I had a pop up from WhatsApp requesting access to all photos. I can't even remember the last time I used the app (it has been over a year) and at the time the pop up was displayed I was browsing in Safari. Since I didn't expect the pop up I mindlessly clicked Allow and then immediately went into settings to revoke all photos access. WhatsApp should not be requesting access to all photos out of the blue., , I'm giving 4 stars because the app worked fine as far as I remember. I wanted to report the issue to WhatsApp but have not found a way to do that so am attempting to let somebody know by writing a review. I'll probably delete the app now though to avoid future occurrences. It makes me suspicious of what it could possibly be doing in the background without my knowledge because I didn't do anything that should result in WhatsApp wanting access to my photos. ### Analysis: categories: Functionality, aspects: Access request, sentiments: Negative )))

### Review: title: Requested access to photos, content: I had a pop up from WhatsApp requesting access to all photos. I can't even remember the last time I used the app (it has been over a year) and at the time the pop up was displayed I was browsing in Safari. Since I didn't expect the pop up I mindlessly clicked Allow and then immediately went into settings to revoke all photos access. WhatsApp should not be requesting access to all photos out of the blue., , I'm giving 4 stars because the app worked fine as far as I remember. I wanted to report the issue to WhatsApp but have not found a way to do that so am attempting to let somebody know by writing a review. I'll probably delete the app now though to avoid future occurrences. It makes me suspicious of what it could possibly be doing in the background without my knowledge because I didn't do anything that should result in WhatsApp wanting access to my photos. ### Analysis: categories: (Functionality) aspects: (Access request) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Requested access to photos, I had a pop up from WhatsApp requesting access to all photos. I can't even remember the last time I used the app (it has been over a year) and at the time the pop up was displayed I was browsing in Safari. Since I didn't expect the pop up I mindlessly clicked Allow and then immediately went into settings to revoke all photos access. WhatsApp should not be requesting access to all photos out of the blue., , I'm giving 4 stars because the app worked fine as far as I remember. I wanted to report the issue to WhatsApp but have not found a way to do that so am attempting to let somebody know by writing a review. I'll probably delete the app now though to avoid future occurrences. It makes me suspicious of what it could possibly be doing in the background without my knowledge because I didn't do anything that should result in WhatsApp wanting access to my photos. Output: Functionality - Access request - Negative $$$

The app doesn’t allow me to log in

I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app.

Functionality, Functionality, Overall

Login, Customer service, N/A

Negative, Negative, Negative

Functionality - Login - Negative, Functionality - Customer service - Negative, Overall - N/A - Negative

### USER:The app doesn’t allow me to log in, I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app. ### ASSISTANT: Functionality - Login - Negative, Functionality - Customer service - Negative, Overall - N/A - Negative )))

### Review: title: The app doesn’t allow me to log in, content: I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app. ### Analysis: categories: Functionality, Functionality, Overall, aspects: Login, Customer service, N/A, sentiments: Negative, Negative, Negative )))

### Review: title: The app doesn’t allow me to log in, content: I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app. ### Analysis: categories: (Functionality, Functionality, Overall) aspects: (Login, Customer service, N/A) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: The app doesn’t allow me to log in, I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app. Output: Functionality - Login - Negative, Functionality - Customer service - Negative, Overall - N/A - Negative $$$

Inconsistent signal

One thing that bugs me about the WhatsApp is that the signal is inconsistent. For example, I will be chatting with someone, and then we start having delays in receiving responses from each other. Very frustrating!!! This has happened with more than one user. , , Another thing is that one friend’s number was hacked. The person who hacked it began sending me threatening messages. I blocked and deleted him, but somehow he defeated the block and came back even more threatening. Again, I reported and blocked him. Please check the report from me. He is trying to extort me for money. I won’t respond (or pay). I blocked him again. It’s the account for “Mark” with a Nigerian prefix. The Italian and Dubai accounts are good.

Functionality, Security

Signal, Data security

Negative, Negative

App-Review: ('Inconsistent signal', ': ', 'One thing that bugs me about the WhatsApp is that the signal is inconsistent. For example, I will be chatting with someone, and then we start having delays in receiving responses from each other. Very frustrating!!! This has happened with more than one user. \n\nAnother thing is that one friend’s number was hacked. The person who hacked it began sending me threatening messages. I blocked and deleted him, but somehow he defeated the block and came back even more threatening. Again, I reported and blocked him. Please check the report from me. He is trying to extort me for money. I won’t respond (or pay). I blocked him again. It’s the account for “Mark” with a Nigerian prefix. The Italian and Dubai accounts are good.'), Functionality - Signal - Negative, Security - Data security - Negative

### USER:Inconsistent signal, One thing that bugs me about the WhatsApp is that the signal is inconsistent. For example, I will be chatting with someone, and then we start having delays in receiving responses from each other. Very frustrating!!! This has happened with more than one user. , , Another thing is that one friend’s number was hacked. The person who hacked it began sending me threatening messages. I blocked and deleted him, but somehow he defeated the block and came back even more threatening. Again, I reported and blocked him. Please check the report from me. He is trying to extort me for money. I won’t respond (or pay). I blocked him again. It’s the account for “Mark” with a Nigerian prefix. The Italian and Dubai accounts are good. ### ASSISTANT: App-Review: ('', ': ', 'One thing that bugs me about the WhatsApp is that the signal is inconsistent. For example, I will be chatting with someone, and then we start having delays in receiving responses from each other. Very frustrating!!! This has happened with more than one user. \n\nAnother thing is that one friend’s number was hacked. The person who hacked it began sending me threatening messages. I blocked and deleted him, but somehow he defeated the block and came back even more threatening. Again, I reported and blocked him. Please check the report from me. He is trying to extort me for money. I won’t respond (or pay). I blocked him again. It’s the account for “Mark” with a Nigerian prefix. The Italian and Dubai accounts are good.'), Functionality - Signal - Negative, Security - Data security - Negative )))

### Review: title: Inconsistent signal, content: One thing that bugs me about the WhatsApp is that the signal is inconsistent. For example, I will be chatting with someone, and then we start having delays in receiving responses from each other. Very frustrating!!! This has happened with more than one user. , , Another thing is that one friend’s number was hacked. The person who hacked it began sending me threatening messages. I blocked and deleted him, but somehow he defeated the block and came back even more threatening. Again, I reported and blocked him. Please check the report from me. He is trying to extort me for money. I won’t respond (or pay). I blocked him again. It’s the account for “Mark” with a Nigerian prefix. The Italian and Dubai accounts are good. ### Analysis: categories: Functionality, Security, aspects: Signal, Data security, sentiments: Negative, Negative )))

### Review: title: Inconsistent signal, content: One thing that bugs me about the WhatsApp is that the signal is inconsistent. For example, I will be chatting with someone, and then we start having delays in receiving responses from each other. Very frustrating!!! This has happened with more than one user. , , Another thing is that one friend’s number was hacked. The person who hacked it began sending me threatening messages. I blocked and deleted him, but somehow he defeated the block and came back even more threatening. Again, I reported and blocked him. Please check the report from me. He is trying to extort me for money. I won’t respond (or pay). I blocked him again. It’s the account for “Mark” with a Nigerian prefix. The Italian and Dubai accounts are good. ### Analysis: categories: (Functionality, Security) aspects: (Signal, Data security) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Inconsistent signal, One thing that bugs me about the WhatsApp is that the signal is inconsistent. For example, I will be chatting with someone, and then we start having delays in receiving responses from each other. Very frustrating!!! This has happened with more than one user. , , Another thing is that one friend’s number was hacked. The person who hacked it began sending me threatening messages. I blocked and deleted him, but somehow he defeated the block and came back even more threatening. Again, I reported and blocked him. Please check the report from me. He is trying to extort me for money. I won’t respond (or pay). I blocked him again. It’s the account for “Mark” with a Nigerian prefix. The Italian and Dubai accounts are good. Output: App-Review: ('', ': ', 'One thing that bugs me about the WhatsApp is that the signal is inconsistent. For example, I will be chatting with someone, and then we start having delays in receiving responses from each other. Very frustrating!!! This has happened with more than one user. \n\nAnother thing is that one friend’s number was hacked. The person who hacked it began sending me threatening messages. I blocked and deleted him, but somehow he defeated the block and came back even more threatening. Again, I reported and blocked him. Please check the report from me. He is trying to extort me for money. I won’t respond (or pay). I blocked him again. It’s the account for “Mark” with a Nigerian prefix. The Italian and Dubai accounts are good.'), Functionality - Signal - Negative, Security - Data security - Negative $$$

Great app but...

I love this app! It’s very easy to learn and easy to use. But, when I’m calling someone, it always glitches. When I call someone and try to do something on my phone as well it always shuts off my phone for a second then comes back on to the call screen. It’s been happening to me with another app too. So I thought it was just my phone at first. But then, on other apps I use, it doesn’t crash like that. So, I thought it was not my phone. It’s always frustrating when I am texting someone else a photo while in a call with someone and I get sent back to the call screen. Please fix this. I really like and enjoy the app so I was kinda bummed that the app kept crashing. Keep on doing great work!

App Functionality, App Functionality, App Functionality

Calling, General, Texting

Negative, Positive, Negative

App Functionality - Calling - Negative, App Functionality - General - Positive, App Functionality - Texting - Negative

### USER:Great app but..., I love this app! It’s very easy to learn and easy to use. But, when I’m calling someone, it always glitches. When I call someone and try to do something on my phone as well it always shuts off my phone for a second then comes back on to the call screen. It’s been happening to me with another app too. So I thought it was just my phone at first. But then, on other apps I use, it doesn’t crash like that. So, I thought it was not my phone. It’s always frustrating when I am texting someone else a photo while in a call with someone and I get sent back to the call screen. Please fix this. I really like and enjoy the app so I was kinda bummed that the app kept crashing. Keep on doing great work! ### ASSISTANT: App Functionality - Calling - Negative, App Functionality - General - Positive, App Functionality - Texting - Negative )))

### Review: title: Great app but..., content: I love this app! It’s very easy to learn and easy to use. But, when I’m calling someone, it always glitches. When I call someone and try to do something on my phone as well it always shuts off my phone for a second then comes back on to the call screen. It’s been happening to me with another app too. So I thought it was just my phone at first. But then, on other apps I use, it doesn’t crash like that. So, I thought it was not my phone. It’s always frustrating when I am texting someone else a photo while in a call with someone and I get sent back to the call screen. Please fix this. I really like and enjoy the app so I was kinda bummed that the app kept crashing. Keep on doing great work! ### Analysis: categories: App Functionality, App Functionality, App Functionality, aspects: Calling, General, Texting, sentiments: Negative, Positive, Negative )))

### Review: title: Great app but..., content: I love this app! It’s very easy to learn and easy to use. But, when I’m calling someone, it always glitches. When I call someone and try to do something on my phone as well it always shuts off my phone for a second then comes back on to the call screen. It’s been happening to me with another app too. So I thought it was just my phone at first. But then, on other apps I use, it doesn’t crash like that. So, I thought it was not my phone. It’s always frustrating when I am texting someone else a photo while in a call with someone and I get sent back to the call screen. Please fix this. I really like and enjoy the app so I was kinda bummed that the app kept crashing. Keep on doing great work! ### Analysis: categories: (App Functionality, App Functionality, App Functionality) aspects: (Calling, General, Texting) sentiments: (Negative, Positive, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great app but..., I love this app! It’s very easy to learn and easy to use. But, when I’m calling someone, it always glitches. When I call someone and try to do something on my phone as well it always shuts off my phone for a second then comes back on to the call screen. It’s been happening to me with another app too. So I thought it was just my phone at first. But then, on other apps I use, it doesn’t crash like that. So, I thought it was not my phone. It’s always frustrating when I am texting someone else a photo while in a call with someone and I get sent back to the call screen. Please fix this. I really like and enjoy the app so I was kinda bummed that the app kept crashing. Keep on doing great work! Output: App Functionality - Calling - Negative, App Functionality - General - Positive, App Functionality - Texting - Negative $$$

The new WhatsApp’s update

Because they removed the option to see when a person goes online or when they read the messages and go upstairs is writing? , , Because if Messenger and Instagram Snapchat and most Social Networks have it because Facebook WhatsApp's and Instagram owner remove that option from WhatsApp's, please do not return as normal the option to see when you connect or when not and when they write why not It is fair that Messenger and Instagram and most networks have that option for many years and now that WhatsApp's takes years now come to remove that option I know that there are people who wanted that option but there are people who do not and I am not saying this because I am toxic or something I say so because people misinterpret things.

App

Message Read Status

Negative

App - Message Read Status - Negative

### USER:The new WhatsApp’s update, Because they removed the option to see when a person goes online or when they read the messages and go upstairs is writing? , , Because if Messenger and Instagram Snapchat and most Social Networks have it because Facebook WhatsApp's and Instagram owner remove that option from WhatsApp's, please do not return as normal the option to see when you connect or when not and when they write why not It is fair that Messenger and Instagram and most networks have that option for many years and now that WhatsApp's takes years now come to remove that option I know that there are people who wanted that option but there are people who do not and I am not saying this because I am toxic or something I say so because people misinterpret things. ### ASSISTANT: App - Message Read Status - Negative )))

### Review: title: The new WhatsApp’s update, content: Because they removed the option to see when a person goes online or when they read the messages and go upstairs is writing? , , Because if Messenger and Instagram Snapchat and most Social Networks have it because Facebook WhatsApp's and Instagram owner remove that option from WhatsApp's, please do not return as normal the option to see when you connect or when not and when they write why not It is fair that Messenger and Instagram and most networks have that option for many years and now that WhatsApp's takes years now come to remove that option I know that there are people who wanted that option but there are people who do not and I am not saying this because I am toxic or something I say so because people misinterpret things. ### Analysis: categories: App, aspects: Message Read Status, sentiments: Negative )))

### Review: title: The new WhatsApp’s update, content: Because they removed the option to see when a person goes online or when they read the messages and go upstairs is writing? , , Because if Messenger and Instagram Snapchat and most Social Networks have it because Facebook WhatsApp's and Instagram owner remove that option from WhatsApp's, please do not return as normal the option to see when you connect or when not and when they write why not It is fair that Messenger and Instagram and most networks have that option for many years and now that WhatsApp's takes years now come to remove that option I know that there are people who wanted that option but there are people who do not and I am not saying this because I am toxic or something I say so because people misinterpret things. ### Analysis: categories: (App) aspects: (Message Read Status) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: The new WhatsApp’s update, Because they removed the option to see when a person goes online or when they read the messages and go upstairs is writing? , , Because if Messenger and Instagram Snapchat and most Social Networks have it because Facebook WhatsApp's and Instagram owner remove that option from WhatsApp's, please do not return as normal the option to see when you connect or when not and when they write why not It is fair that Messenger and Instagram and most networks have that option for many years and now that WhatsApp's takes years now come to remove that option I know that there are people who wanted that option but there are people who do not and I am not saying this because I am toxic or something I say so because people misinterpret things. Output: App - Message Read Status - Negative $$$

Whatsapp keeps blocking my account everyday for no reason

My WhatsApp account has been blocked since 3 hours. I don't understand why. This has happened yesterday also and was restored back after almost 8 hours. I am clueless what is wrong. I have checked with apple and my service provider. I have been using WhatsApp since ages. Never faced anything like this before. I have NEVER violated any WhatsApp policy terms and conditions. They are saying contact WhatsApp as it is 100% WhatsApp issue. GIVE ME THE REASON WHY IT IS BANNING AND PROVIDE A PERMANENT SOLUTION FOR THE SAME. I CANNOT TOLERATE THIS UNETHICAL BEHAVIOR WHICH IS MAKING MY LIFE VERY INCONVENIENT DUE TO THIS PROBLEM. WHATSAPP ALSO DOES NOT RESPOND BACK TO ANY EMAILS WHICH IS COMPLETELY UNFAIR AND REALLY FRUSTRATING. THERE IS NO CUSTOMER SERVICE PHONE NUMBER THAT I CAN REACH OUT TO. I NEED RESOLUTION RIGHT NOW. PLEASE DO TAKE THIS SERIOUSLY.

Communication

Responsiveness

negative

Communication - Responsiveness - negative

### USER:Whatsapp keeps blocking my account everyday for no reason, My WhatsApp account has been blocked since 3 hours. I don't understand why. This has happened yesterday also and was restored back after almost 8 hours. I am clueless what is wrong. I have checked with apple and my service provider. I have been using WhatsApp since ages. Never faced anything like this before. I have NEVER violated any WhatsApp policy terms and conditions. They are saying contact WhatsApp as it is 100% WhatsApp issue. GIVE ME THE REASON WHY IT IS BANNING AND PROVIDE A PERMANENT SOLUTION FOR THE SAME. I CANNOT TOLERATE THIS UNETHICAL BEHAVIOR WHICH IS MAKING MY LIFE VERY INCONVENIENT DUE TO THIS PROBLEM. WHATSAPP ALSO DOES NOT RESPOND BACK TO ANY EMAILS WHICH IS COMPLETELY UNFAIR AND REALLY FRUSTRATING. THERE IS NO CUSTOMER SERVICE PHONE NUMBER THAT I CAN REACH OUT TO. I NEED RESOLUTION RIGHT NOW. PLEASE DO TAKE THIS SERIOUSLY. ### ASSISTANT: Communication - Responsiveness - negative )))

### Review: title: Whatsapp keeps blocking my account everyday for no reason, content: My WhatsApp account has been blocked since 3 hours. I don't understand why. This has happened yesterday also and was restored back after almost 8 hours. I am clueless what is wrong. I have checked with apple and my service provider. I have been using WhatsApp since ages. Never faced anything like this before. I have NEVER violated any WhatsApp policy terms and conditions. They are saying contact WhatsApp as it is 100% WhatsApp issue. GIVE ME THE REASON WHY IT IS BANNING AND PROVIDE A PERMANENT SOLUTION FOR THE SAME. I CANNOT TOLERATE THIS UNETHICAL BEHAVIOR WHICH IS MAKING MY LIFE VERY INCONVENIENT DUE TO THIS PROBLEM. WHATSAPP ALSO DOES NOT RESPOND BACK TO ANY EMAILS WHICH IS COMPLETELY UNFAIR AND REALLY FRUSTRATING. THERE IS NO CUSTOMER SERVICE PHONE NUMBER THAT I CAN REACH OUT TO. I NEED RESOLUTION RIGHT NOW. PLEASE DO TAKE THIS SERIOUSLY. ### Analysis: categories: Communication, aspects: Responsiveness, sentiments: negative )))

### Review: title: Whatsapp keeps blocking my account everyday for no reason, content: My WhatsApp account has been blocked since 3 hours. I don't understand why. This has happened yesterday also and was restored back after almost 8 hours. I am clueless what is wrong. I have checked with apple and my service provider. I have been using WhatsApp since ages. Never faced anything like this before. I have NEVER violated any WhatsApp policy terms and conditions. They are saying contact WhatsApp as it is 100% WhatsApp issue. GIVE ME THE REASON WHY IT IS BANNING AND PROVIDE A PERMANENT SOLUTION FOR THE SAME. I CANNOT TOLERATE THIS UNETHICAL BEHAVIOR WHICH IS MAKING MY LIFE VERY INCONVENIENT DUE TO THIS PROBLEM. WHATSAPP ALSO DOES NOT RESPOND BACK TO ANY EMAILS WHICH IS COMPLETELY UNFAIR AND REALLY FRUSTRATING. THERE IS NO CUSTOMER SERVICE PHONE NUMBER THAT I CAN REACH OUT TO. I NEED RESOLUTION RIGHT NOW. PLEASE DO TAKE THIS SERIOUSLY. ### Analysis: categories: (Communication) aspects: (Responsiveness) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Whatsapp keeps blocking my account everyday for no reason, My WhatsApp account has been blocked since 3 hours. I don't understand why. This has happened yesterday also and was restored back after almost 8 hours. I am clueless what is wrong. I have checked with apple and my service provider. I have been using WhatsApp since ages. Never faced anything like this before. I have NEVER violated any WhatsApp policy terms and conditions. They are saying contact WhatsApp as it is 100% WhatsApp issue. GIVE ME THE REASON WHY IT IS BANNING AND PROVIDE A PERMANENT SOLUTION FOR THE SAME. I CANNOT TOLERATE THIS UNETHICAL BEHAVIOR WHICH IS MAKING MY LIFE VERY INCONVENIENT DUE TO THIS PROBLEM. WHATSAPP ALSO DOES NOT RESPOND BACK TO ANY EMAILS WHICH IS COMPLETELY UNFAIR AND REALLY FRUSTRATING. THERE IS NO CUSTOMER SERVICE PHONE NUMBER THAT I CAN REACH OUT TO. I NEED RESOLUTION RIGHT NOW. PLEASE DO TAKE THIS SERIOUSLY. Output: Communication - Responsiveness - negative $$$

Love it but stressed out 🙏🏻

I love WhatsApp because I do almost everything through it I take care of my mom and all of her house and my aunt and their medical exams and doctors a lot of persons … so I have to be communicated all the time 24/7 because I travel most of the time🙏🏻, But when I had to make some changes to my iPhone it didn’t download the last back up it took a lot of days and effort of people trying to help me to download my WhatsApp and when they finally downloaded it it only took the backup made en November 2022 so how can this be, OMG you can’t imagine how much stress this has given me I hope they can find a solution for this never happens again 🙏🏻

Communication

Accessibility

Negative

Communication - Accessibility - Negative

### USER:Love it but stressed out 🙏🏻, I love WhatsApp because I do almost everything through it I take care of my mom and all of her house and my aunt and their medical exams and doctors a lot of persons … so I have to be communicated all the time 24/7 because I travel most of the time🙏🏻, But when I had to make some changes to my iPhone it didn’t download the last back up it took a lot of days and effort of people trying to help me to download my WhatsApp and when they finally downloaded it it only took the backup made en November 2022 so how can this be, OMG you can’t imagine how much stress this has given me I hope they can find a solution for this never happens again 🙏🏻 ### ASSISTANT: Communication - Accessibility - Negative )))

### Review: title: Love it but stressed out 🙏🏻, content: I love WhatsApp because I do almost everything through it I take care of my mom and all of her house and my aunt and their medical exams and doctors a lot of persons … so I have to be communicated all the time 24/7 because I travel most of the time🙏🏻, But when I had to make some changes to my iPhone it didn’t download the last back up it took a lot of days and effort of people trying to help me to download my WhatsApp and when they finally downloaded it it only took the backup made en November 2022 so how can this be, OMG you can’t imagine how much stress this has given me I hope they can find a solution for this never happens again 🙏🏻 ### Analysis: categories: Communication, aspects: Accessibility, sentiments: Negative )))

### Review: title: Love it but stressed out 🙏🏻, content: I love WhatsApp because I do almost everything through it I take care of my mom and all of her house and my aunt and their medical exams and doctors a lot of persons … so I have to be communicated all the time 24/7 because I travel most of the time🙏🏻, But when I had to make some changes to my iPhone it didn’t download the last back up it took a lot of days and effort of people trying to help me to download my WhatsApp and when they finally downloaded it it only took the backup made en November 2022 so how can this be, OMG you can’t imagine how much stress this has given me I hope they can find a solution for this never happens again 🙏🏻 ### Analysis: categories: (Communication) aspects: (Accessibility) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Love it but stressed out 🙏🏻, I love WhatsApp because I do almost everything through it I take care of my mom and all of her house and my aunt and their medical exams and doctors a lot of persons … so I have to be communicated all the time 24/7 because I travel most of the time🙏🏻, But when I had to make some changes to my iPhone it didn’t download the last back up it took a lot of days and effort of people trying to help me to download my WhatsApp and when they finally downloaded it it only took the backup made en November 2022 so how can this be, OMG you can’t imagine how much stress this has given me I hope they can find a solution for this never happens again 🙏🏻 Output: Communication - Accessibility - Negative $$$

WhatsApp freezing on iPhone X

recently I've been having some trouble with it on my iPhone X. It freezes once I open it and no matter how long I wait for, it doesn't unfreeze. Force quitting the app, restarting my phone of powering the phone off then, putting it back on after some time doesn't help. sometimes have a few seconds after relaunching it to move around before it freezes again and that It helped me resolve it the first time it happened by deleting over 40 GB of media from chats. Now it's started freezing on launch again and I can't even, successfully delete any media from my WhatsApp to try to fix it. have a lit of free space on my phone by the way, so I'm not sure what the cause is. It happens so suddenly. One moment I'm using it, the, next moment, it won't work no matter what. still see the notifications from messages coming in, but can't do anything about them.

App, App

Usability, Functionality

Negative, Negative

App - Usability - Negative, App - Functionality - Negative

### USER:WhatsApp freezing on iPhone X, recently I've been having some trouble with it on my iPhone X. It freezes once I open it and no matter how long I wait for, it doesn't unfreeze. Force quitting the app, restarting my phone of powering the phone off then, putting it back on after some time doesn't help. sometimes have a few seconds after relaunching it to move around before it freezes again and that It helped me resolve it the first time it happened by deleting over 40 GB of media from chats. Now it's started freezing on launch again and I can't even, successfully delete any media from my WhatsApp to try to fix it. have a lit of free space on my phone by the way, so I'm not sure what the cause is. It happens so suddenly. One moment I'm using it, the, next moment, it won't work no matter what. still see the notifications from messages coming in, but can't do anything about them. ### ASSISTANT: App - Usability - Negative, App - Functionality - Negative )))

### Review: title: WhatsApp freezing on iPhone X, content: recently I've been having some trouble with it on my iPhone X. It freezes once I open it and no matter how long I wait for, it doesn't unfreeze. Force quitting the app, restarting my phone of powering the phone off then, putting it back on after some time doesn't help. sometimes have a few seconds after relaunching it to move around before it freezes again and that It helped me resolve it the first time it happened by deleting over 40 GB of media from chats. Now it's started freezing on launch again and I can't even, successfully delete any media from my WhatsApp to try to fix it. have a lit of free space on my phone by the way, so I'm not sure what the cause is. It happens so suddenly. One moment I'm using it, the, next moment, it won't work no matter what. still see the notifications from messages coming in, but can't do anything about them. ### Analysis: categories: App, App, aspects: Usability, Functionality, sentiments: Negative, Negative )))

### Review: title: WhatsApp freezing on iPhone X, content: recently I've been having some trouble with it on my iPhone X. It freezes once I open it and no matter how long I wait for, it doesn't unfreeze. Force quitting the app, restarting my phone of powering the phone off then, putting it back on after some time doesn't help. sometimes have a few seconds after relaunching it to move around before it freezes again and that It helped me resolve it the first time it happened by deleting over 40 GB of media from chats. Now it's started freezing on launch again and I can't even, successfully delete any media from my WhatsApp to try to fix it. have a lit of free space on my phone by the way, so I'm not sure what the cause is. It happens so suddenly. One moment I'm using it, the, next moment, it won't work no matter what. still see the notifications from messages coming in, but can't do anything about them. ### Analysis: categories: (App, App) aspects: (Usability, Functionality) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp freezing on iPhone X, recently I've been having some trouble with it on my iPhone X. It freezes once I open it and no matter how long I wait for, it doesn't unfreeze. Force quitting the app, restarting my phone of powering the phone off then, putting it back on after some time doesn't help. sometimes have a few seconds after relaunching it to move around before it freezes again and that It helped me resolve it the first time it happened by deleting over 40 GB of media from chats. Now it's started freezing on launch again and I can't even, successfully delete any media from my WhatsApp to try to fix it. have a lit of free space on my phone by the way, so I'm not sure what the cause is. It happens so suddenly. One moment I'm using it, the, next moment, it won't work no matter what. still see the notifications from messages coming in, but can't do anything about them. Output: App - Usability - Negative, App - Functionality - Negative $$$

Giving up on WhatsApp

Sadly, after trying to recover my “stolen” “hacked” WhatsApp account, which I had for a long time, I’m simply giving up, I’m going to let go on the trust in nice I had on the app, because I might have overestimated, and it’s just an app, it ain’t easy, because there was stored, along with some stupid stuff I used to receive and forward with some friends, there was some good old memories that I know will be gone soon, I guess is part of life, you have to let the bad go, and get the good one come.

Protection

Security

Negative

Protection - Security - Negative

### USER:Giving up on WhatsApp, Sadly, after trying to recover my “stolen” “hacked” WhatsApp account, which I had for a long time, I’m simply giving up, I’m going to let go on the trust in nice I had on the app, because I might have overestimated, and it’s just an app, it ain’t easy, because there was stored, along with some stupid stuff I used to receive and forward with some friends, there was some good old memories that I know will be gone soon, I guess is part of life, you have to let the bad go, and get the good one come. ### ASSISTANT: Protection - Security - Negative )))

### Review: title: Giving up on WhatsApp, content: Sadly, after trying to recover my “stolen” “hacked” WhatsApp account, which I had for a long time, I’m simply giving up, I’m going to let go on the trust in nice I had on the app, because I might have overestimated, and it’s just an app, it ain’t easy, because there was stored, along with some stupid stuff I used to receive and forward with some friends, there was some good old memories that I know will be gone soon, I guess is part of life, you have to let the bad go, and get the good one come. ### Analysis: categories: Protection, aspects: Security, sentiments: Negative )))

### Review: title: Giving up on WhatsApp, content: Sadly, after trying to recover my “stolen” “hacked” WhatsApp account, which I had for a long time, I’m simply giving up, I’m going to let go on the trust in nice I had on the app, because I might have overestimated, and it’s just an app, it ain’t easy, because there was stored, along with some stupid stuff I used to receive and forward with some friends, there was some good old memories that I know will be gone soon, I guess is part of life, you have to let the bad go, and get the good one come. ### Analysis: categories: (Protection) aspects: (Security) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Giving up on WhatsApp, Sadly, after trying to recover my “stolen” “hacked” WhatsApp account, which I had for a long time, I’m simply giving up, I’m going to let go on the trust in nice I had on the app, because I might have overestimated, and it’s just an app, it ain’t easy, because there was stored, along with some stupid stuff I used to receive and forward with some friends, there was some good old memories that I know will be gone soon, I guess is part of life, you have to let the bad go, and get the good one come. Output: Protection - Security - Negative $$$

WhatsApp made our international move amazing!

I didn’t use WhatsApp until my family of four moved to Mexico City four years ago. I can’t imagine my life without it. It is a comfort being able to communicate with loved in the States and my fellow church member here as well as with the school my sons attend. It is the reliable and speediest way to get information and to get in touch immediately after the regularly occurring Earthquakes here and as well as needed referrals for needed services and tourist information from our US Embassy groups. What a great invention! Mil gracias. ❤️💛💙

Communication, Communication, Communication

Communication, Speed, Reliability

positive, positive, positive

Communication - Communication - positive, Communication - Speed - positive, Communication - Reliability - positive

### USER:WhatsApp made our international move amazing!, I didn’t use WhatsApp until my family of four moved to Mexico City four years ago. I can’t imagine my life without it. It is a comfort being able to communicate with loved in the States and my fellow church member here as well as with the school my sons attend. It is the reliable and speediest way to get information and to get in touch immediately after the regularly occurring Earthquakes here and as well as needed referrals for needed services and tourist information from our US Embassy groups. What a great invention! Mil gracias. ❤️💛💙 ### ASSISTANT: Communication - Communication - positive, Communication - Speed - positive, Communication - Reliability - positive )))

### Review: title: WhatsApp made our international move amazing!, content: I didn’t use WhatsApp until my family of four moved to Mexico City four years ago. I can’t imagine my life without it. It is a comfort being able to communicate with loved in the States and my fellow church member here as well as with the school my sons attend. It is the reliable and speediest way to get information and to get in touch immediately after the regularly occurring Earthquakes here and as well as needed referrals for needed services and tourist information from our US Embassy groups. What a great invention! Mil gracias. ❤️💛💙 ### Analysis: categories: Communication, Communication, Communication, aspects: Communication, Speed, Reliability, sentiments: positive, positive, positive )))

### Review: title: WhatsApp made our international move amazing!, content: I didn’t use WhatsApp until my family of four moved to Mexico City four years ago. I can’t imagine my life without it. It is a comfort being able to communicate with loved in the States and my fellow church member here as well as with the school my sons attend. It is the reliable and speediest way to get information and to get in touch immediately after the regularly occurring Earthquakes here and as well as needed referrals for needed services and tourist information from our US Embassy groups. What a great invention! Mil gracias. ❤️💛💙 ### Analysis: categories: (Communication, Communication, Communication) aspects: (Communication, Speed, Reliability) sentiments: (positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp made our international move amazing!, I didn’t use WhatsApp until my family of four moved to Mexico City four years ago. I can’t imagine my life without it. It is a comfort being able to communicate with loved in the States and my fellow church member here as well as with the school my sons attend. It is the reliable and speediest way to get information and to get in touch immediately after the regularly occurring Earthquakes here and as well as needed referrals for needed services and tourist information from our US Embassy groups. What a great invention! Mil gracias. ❤️💛💙 Output: Communication - Communication - positive, Communication - Speed - positive, Communication - Reliability - positive $$$

Crap for iPhone. Phone keeps ringing or vibrating but no UI displayed to respond.

Though I face many issues with WhatsApp on iPhone. But this one is a major headache. I get WhatsApp call and the phone keeps ringing and vibrating. No matter the phone is locked or unlocked. WhatsApp is in foreground or background. I don’t see any UI which displays the incoming call. I can’t silence it either. And the cherry on top is I will never get to know who tried to call me cause it does not get recorded on call history as well. Earlier it was a rare case scenario but recently it has been almost a daily occurrence. Today morning it happened continuously for all my 4-5 calls. That too on a time interval. Fix it ASAP.

App, App

Interface, Bug/Glitch

Negative, Negative

App - Interface - Negative, App - Bug/Glitch - Negative

### USER:Crap for iPhone. Phone keeps ringing or vibrating but no UI displayed to respond., Though I face many issues with WhatsApp on iPhone. But this one is a major headache. I get WhatsApp call and the phone keeps ringing and vibrating. No matter the phone is locked or unlocked. WhatsApp is in foreground or background. I don’t see any UI which displays the incoming call. I can’t silence it either. And the cherry on top is I will never get to know who tried to call me cause it does not get recorded on call history as well. Earlier it was a rare case scenario but recently it has been almost a daily occurrence. Today morning it happened continuously for all my 4-5 calls. That too on a time interval. Fix it ASAP. ### ASSISTANT: App - Interface - Negative, App - Bug/Glitch - Negative )))

### Review: title: Crap for iPhone. Phone keeps ringing or vibrating but no UI displayed to respond., content: Though I face many issues with WhatsApp on iPhone. But this one is a major headache. I get WhatsApp call and the phone keeps ringing and vibrating. No matter the phone is locked or unlocked. WhatsApp is in foreground or background. I don’t see any UI which displays the incoming call. I can’t silence it either. And the cherry on top is I will never get to know who tried to call me cause it does not get recorded on call history as well. Earlier it was a rare case scenario but recently it has been almost a daily occurrence. Today morning it happened continuously for all my 4-5 calls. That too on a time interval. Fix it ASAP. ### Analysis: categories: App, App, aspects: Interface, Bug/Glitch, sentiments: Negative, Negative )))

### Review: title: Crap for iPhone. Phone keeps ringing or vibrating but no UI displayed to respond., content: Though I face many issues with WhatsApp on iPhone. But this one is a major headache. I get WhatsApp call and the phone keeps ringing and vibrating. No matter the phone is locked or unlocked. WhatsApp is in foreground or background. I don’t see any UI which displays the incoming call. I can’t silence it either. And the cherry on top is I will never get to know who tried to call me cause it does not get recorded on call history as well. Earlier it was a rare case scenario but recently it has been almost a daily occurrence. Today morning it happened continuously for all my 4-5 calls. That too on a time interval. Fix it ASAP. ### Analysis: categories: (App, App) aspects: (Interface, Bug/Glitch) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Crap for iPhone. Phone keeps ringing or vibrating but no UI displayed to respond., Though I face many issues with WhatsApp on iPhone. But this one is a major headache. I get WhatsApp call and the phone keeps ringing and vibrating. No matter the phone is locked or unlocked. WhatsApp is in foreground or background. I don’t see any UI which displays the incoming call. I can’t silence it either. And the cherry on top is I will never get to know who tried to call me cause it does not get recorded on call history as well. Earlier it was a rare case scenario but recently it has been almost a daily occurrence. Today morning it happened continuously for all my 4-5 calls. That too on a time interval. Fix it ASAP. Output: App - Interface - Negative, App - Bug/Glitch - Negative $$$

About account blocking without any reason

The worst part of WhatsApp messenger is like blocking accounts without any reason and just forwarding messages is crime are what this is my second time account blocking., Hello team my what’s app messenger is again blocked because I’m doing spam. what is it I haven’t involved any kind of spam’s and I’m not forwarding any messages and spam information why you guys doing this to a genuine account and one of my friend forwarded to me one message that is regarding student accommodation without verification how can you just block your account please don’t not repeat this thing because we are international students we'll have a lot more data numbers and messages because of this unnecessary issue blocked my account please retrieve it as soon as possible and do not repeat this, Thanks and regards , Gali Kumar Naidu

Communication, Communication, Communication

Blocking, Forwarding, Spam

negative, negative, negative

Communication - Blocking - negative, Communication - Forwarding - negative, Communication - Spam - negative

### USER:About account blocking without any reason, The worst part of WhatsApp messenger is like blocking accounts without any reason and just forwarding messages is crime are what this is my second time account blocking., Hello team my what’s app messenger is again blocked because I’m doing spam. what is it I haven’t involved any kind of spam’s and I’m not forwarding any messages and spam information why you guys doing this to a genuine account and one of my friend forwarded to me one message that is regarding student accommodation without verification how can you just block your account please don’t not repeat this thing because we are international students we'll have a lot more data numbers and messages because of this unnecessary issue blocked my account please retrieve it as soon as possible and do not repeat this, Thanks and regards , Gali Kumar Naidu ### ASSISTANT: Communication - Blocking - negative, Communication - Forwarding - negative, Communication - Spam - negative )))

### Review: title: About account blocking without any reason, content: The worst part of WhatsApp messenger is like blocking accounts without any reason and just forwarding messages is crime are what this is my second time account blocking., Hello team my what’s app messenger is again blocked because I’m doing spam. what is it I haven’t involved any kind of spam’s and I’m not forwarding any messages and spam information why you guys doing this to a genuine account and one of my friend forwarded to me one message that is regarding student accommodation without verification how can you just block your account please don’t not repeat this thing because we are international students we'll have a lot more data numbers and messages because of this unnecessary issue blocked my account please retrieve it as soon as possible and do not repeat this, Thanks and regards , Gali Kumar Naidu ### Analysis: categories: Communication, Communication, Communication, aspects: Blocking, Forwarding, Spam, sentiments: negative, negative, negative )))

### Review: title: About account blocking without any reason, content: The worst part of WhatsApp messenger is like blocking accounts without any reason and just forwarding messages is crime are what this is my second time account blocking., Hello team my what’s app messenger is again blocked because I’m doing spam. what is it I haven’t involved any kind of spam’s and I’m not forwarding any messages and spam information why you guys doing this to a genuine account and one of my friend forwarded to me one message that is regarding student accommodation without verification how can you just block your account please don’t not repeat this thing because we are international students we'll have a lot more data numbers and messages because of this unnecessary issue blocked my account please retrieve it as soon as possible and do not repeat this, Thanks and regards , Gali Kumar Naidu ### Analysis: categories: (Communication, Communication, Communication) aspects: (Blocking, Forwarding, Spam) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: About account blocking without any reason, The worst part of WhatsApp messenger is like blocking accounts without any reason and just forwarding messages is crime are what this is my second time account blocking., Hello team my what’s app messenger is again blocked because I’m doing spam. what is it I haven’t involved any kind of spam’s and I’m not forwarding any messages and spam information why you guys doing this to a genuine account and one of my friend forwarded to me one message that is regarding student accommodation without verification how can you just block your account please don’t not repeat this thing because we are international students we'll have a lot more data numbers and messages because of this unnecessary issue blocked my account please retrieve it as soon as possible and do not repeat this, Thanks and regards , Gali Kumar Naidu Output: Communication - Blocking - negative, Communication - Forwarding - negative, Communication - Spam - negative $$$

Vague App, unsafe and too many one star ratings!

I downloaded WhatsApp again about a week ago! I remember when I had it a few years back the application was different, and everything was marked accordingly to easily navigate around the site! But it’s a whole lot different now, and everything is a whole lot, more vague than it was before! However, in reading these reviews on WhatsApp, which are for the most part, poor, and especially the safety concerns associated with this site! And that people have been banned for no reason! Especially one individual who was in a foreign country and needed that service, and in the middle of a very important circumstance at night was banned, for the sake of safety and concern, and the general consensus concerning the app itself as a risk and unsafe upon submitting this review I’m out of here, and I’m uninstalling the application upon adding this exclamation, mark!

App Usability, App Features, App Features, App Support

User Interface, Safety, Utility, Responsiveness

Negative, Negative, Negative, Negative

App Usability - User Interface - Negative, App Features - Safety - Negative, App Features - Utility - Negative, App Support - Responsiveness - Negative

### USER:Vague App, unsafe and too many one star ratings!, I downloaded WhatsApp again about a week ago! I remember when I had it a few years back the application was different, and everything was marked accordingly to easily navigate around the site! But it’s a whole lot different now, and everything is a whole lot, more vague than it was before! However, in reading these reviews on WhatsApp, which are for the most part, poor, and especially the safety concerns associated with this site! And that people have been banned for no reason! Especially one individual who was in a foreign country and needed that service, and in the middle of a very important circumstance at night was banned, for the sake of safety and concern, and the general consensus concerning the app itself as a risk and unsafe upon submitting this review I’m out of here, and I’m uninstalling the application upon adding this exclamation, mark! ### ASSISTANT: App Usability - User Interface - Negative, App Features - Safety - Negative, App Features - Utility - Negative, App Support - Responsiveness - Negative )))

### Review: title: Vague App, unsafe and too many one star ratings!, content: I downloaded WhatsApp again about a week ago! I remember when I had it a few years back the application was different, and everything was marked accordingly to easily navigate around the site! But it’s a whole lot different now, and everything is a whole lot, more vague than it was before! However, in reading these reviews on WhatsApp, which are for the most part, poor, and especially the safety concerns associated with this site! And that people have been banned for no reason! Especially one individual who was in a foreign country and needed that service, and in the middle of a very important circumstance at night was banned, for the sake of safety and concern, and the general consensus concerning the app itself as a risk and unsafe upon submitting this review I’m out of here, and I’m uninstalling the application upon adding this exclamation, mark! ### Analysis: categories: App Usability, App Features, App Features, App Support, aspects: User Interface, Safety, Utility, Responsiveness, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Vague App, unsafe and too many one star ratings!, content: I downloaded WhatsApp again about a week ago! I remember when I had it a few years back the application was different, and everything was marked accordingly to easily navigate around the site! But it’s a whole lot different now, and everything is a whole lot, more vague than it was before! However, in reading these reviews on WhatsApp, which are for the most part, poor, and especially the safety concerns associated with this site! And that people have been banned for no reason! Especially one individual who was in a foreign country and needed that service, and in the middle of a very important circumstance at night was banned, for the sake of safety and concern, and the general consensus concerning the app itself as a risk and unsafe upon submitting this review I’m out of here, and I’m uninstalling the application upon adding this exclamation, mark! ### Analysis: categories: (App Usability, App Features, App Features, App Support) aspects: (User Interface, Safety, Utility, Responsiveness) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Vague App, unsafe and too many one star ratings!, I downloaded WhatsApp again about a week ago! I remember when I had it a few years back the application was different, and everything was marked accordingly to easily navigate around the site! But it’s a whole lot different now, and everything is a whole lot, more vague than it was before! However, in reading these reviews on WhatsApp, which are for the most part, poor, and especially the safety concerns associated with this site! And that people have been banned for no reason! Especially one individual who was in a foreign country and needed that service, and in the middle of a very important circumstance at night was banned, for the sake of safety and concern, and the general consensus concerning the app itself as a risk and unsafe upon submitting this review I’m out of here, and I’m uninstalling the application upon adding this exclamation, mark! Output: App Usability - User Interface - Negative, App Features - Safety - Negative, App Features - Utility - Negative, App Support - Responsiveness - Negative $$$

Contacts don’t synchronize

Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service.

Messaging

Synchronization

negative

Messaging - Synchronization - negative

### USER:Contacts don’t synchronize, Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. ### ASSISTANT: Messaging - Synchronization - negative )))

### Review: title: Contacts don’t synchronize, content: Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. ### Analysis: categories: Messaging, aspects: Synchronization, sentiments: negative )))

### Review: title: Contacts don’t synchronize, content: Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. ### Analysis: categories: (Messaging) aspects: (Synchronization) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Contacts don’t synchronize, Since January of this year (2019) my iPhone contacts are no longer synchronizing with WhatsApp. Irrespective of whether I add a new contact in my WhatsApp or my iPhone contact address book, the new contact name does not register in WhatsApp. Additionally, since this new contact does not register in my WhatsApp contacts, there is no other means of initiating the first chat with them. Hence, I have to give my phone number to my contacts so they can send me the first message. , , I travel overseas quite often, therefore, I change SIM cards while abroad but I always maintain my original US based number associated with my WhatsApp account. So I know the issue is the programming of WhatsApp. , , Other than this issue, I am very happy and thankful to WhatsApp for proving this service. Output: Messaging - Synchronization - negative $$$

WhatsApp- as it is used in business

“WhatsApp” provides a strong and diverse platform wherein large PDF files can easily be sent. This platform also allows large JPEG (picture) files along with video files. Instead of struggling to TEXT a large PDF file (which has to be uploaded page by page ) With “WhatsApp “ you can just drag and drop the file and still add a written narrative of the document forwarded. All in one bundle. Business contracts and pictures of the product being sold would take ages to cram through as TEXTs, with WhatsApp that can be rapidly and easily done., 5 stars

Business, Business, Business, Business

File Sharing, File Sharing, File Sharing, File Sharing

Positive, Positive, Positive, Positive

Business - File Sharing - Positive, Business - File Sharing - Positive, Business - File Sharing - Positive, Business - File Sharing - Positive

### USER:WhatsApp- as it is used in business, “WhatsApp” provides a strong and diverse platform wherein large PDF files can easily be sent. This platform also allows large JPEG (picture) files along with video files. Instead of struggling to TEXT a large PDF file (which has to be uploaded page by page ) With “WhatsApp “ you can just drag and drop the file and still add a written narrative of the document forwarded. All in one bundle. Business contracts and pictures of the product being sold would take ages to cram through as TEXTs, with WhatsApp that can be rapidly and easily done., 5 stars ### ASSISTANT: Business - File Sharing - Positive, Business - File Sharing - Positive, Business - File Sharing - Positive, Business - File Sharing - Positive )))

### Review: title: WhatsApp- as it is used in business, content: “WhatsApp” provides a strong and diverse platform wherein large PDF files can easily be sent. This platform also allows large JPEG (picture) files along with video files. Instead of struggling to TEXT a large PDF file (which has to be uploaded page by page ) With “WhatsApp “ you can just drag and drop the file and still add a written narrative of the document forwarded. All in one bundle. Business contracts and pictures of the product being sold would take ages to cram through as TEXTs, with WhatsApp that can be rapidly and easily done., 5 stars ### Analysis: categories: Business, Business, Business, Business, aspects: File Sharing, File Sharing, File Sharing, File Sharing, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: WhatsApp- as it is used in business, content: “WhatsApp” provides a strong and diverse platform wherein large PDF files can easily be sent. This platform also allows large JPEG (picture) files along with video files. Instead of struggling to TEXT a large PDF file (which has to be uploaded page by page ) With “WhatsApp “ you can just drag and drop the file and still add a written narrative of the document forwarded. All in one bundle. Business contracts and pictures of the product being sold would take ages to cram through as TEXTs, with WhatsApp that can be rapidly and easily done., 5 stars ### Analysis: categories: (Business, Business, Business, Business) aspects: (File Sharing, File Sharing, File Sharing, File Sharing) sentiments: (Positive, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp- as it is used in business, “WhatsApp” provides a strong and diverse platform wherein large PDF files can easily be sent. This platform also allows large JPEG (picture) files along with video files. Instead of struggling to TEXT a large PDF file (which has to be uploaded page by page ) With “WhatsApp “ you can just drag and drop the file and still add a written narrative of the document forwarded. All in one bundle. Business contracts and pictures of the product being sold would take ages to cram through as TEXTs, with WhatsApp that can be rapidly and easily done., 5 stars Output: Business - File Sharing - Positive, Business - File Sharing - Positive, Business - File Sharing - Positive, Business - File Sharing - Positive $$$

Best App ever !.

When you guys update , can you guys put the option wether you can turn off or turn on the checks in a conversation ? For instance if I’m talking to someone , but you don’t want to keep talking to them I can have the option to mute it , like they can only see that only 1 check has delivered when they send the message. , but still be able to talk to others , but just mute that particular conversation that you want , so when they send a message , it will only appear one check ✅ ... this app is the best app , I love the new updates , please continue to have awesome updates !.

App, App

Feature, Mute

Positive, Positive

App - Feature - Positive, App - Mute - Positive

### USER:Best App ever !., When you guys update , can you guys put the option wether you can turn off or turn on the checks in a conversation ? For instance if I’m talking to someone , but you don’t want to keep talking to them I can have the option to mute it , like they can only see that only 1 check has delivered when they send the message. , but still be able to talk to others , but just mute that particular conversation that you want , so when they send a message , it will only appear one check ✅ ... this app is the best app , I love the new updates , please continue to have awesome updates !. ### ASSISTANT: App - Feature - Positive, App - Mute - Positive )))

### Review: title: Best App ever !., content: When you guys update , can you guys put the option wether you can turn off or turn on the checks in a conversation ? For instance if I’m talking to someone , but you don’t want to keep talking to them I can have the option to mute it , like they can only see that only 1 check has delivered when they send the message. , but still be able to talk to others , but just mute that particular conversation that you want , so when they send a message , it will only appear one check ✅ ... this app is the best app , I love the new updates , please continue to have awesome updates !. ### Analysis: categories: App, App, aspects: Feature, Mute, sentiments: Positive, Positive )))

### Review: title: Best App ever !., content: When you guys update , can you guys put the option wether you can turn off or turn on the checks in a conversation ? For instance if I’m talking to someone , but you don’t want to keep talking to them I can have the option to mute it , like they can only see that only 1 check has delivered when they send the message. , but still be able to talk to others , but just mute that particular conversation that you want , so when they send a message , it will only appear one check ✅ ... this app is the best app , I love the new updates , please continue to have awesome updates !. ### Analysis: categories: (App, App) aspects: (Feature, Mute) sentiments: (Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Best App ever !., When you guys update , can you guys put the option wether you can turn off or turn on the checks in a conversation ? For instance if I’m talking to someone , but you don’t want to keep talking to them I can have the option to mute it , like they can only see that only 1 check has delivered when they send the message. , but still be able to talk to others , but just mute that particular conversation that you want , so when they send a message , it will only appear one check ✅ ... this app is the best app , I love the new updates , please continue to have awesome updates !. Output: App - Feature - Positive, App - Mute - Positive $$$

Use Signal Instead.

Do not use this app. It has not been secure since 2016. Facebook is collecting data from you and has access to all your messages. The “encryption” is just security theater because it is pointless if intercepted by Facebook before being encrypted and sent off. It is the same as yelling all your secrets before whispering them to the person you meant to quietly tell. Signal is actually secure and collects no data. They maintain a warrant canary and have been hit with multiple warrants that prove they have no messages or data on you. If you are not using Signal you are being spied on and sold off to companies as a product. They are collecting all your messages and selling them to any company willing to pay for access to facebooks data machine. Everything you ever sent or ever will send with this app will be collected and sold off because you are the product and there is absolutely no security in this app.

Security

Encryption

negative

Security - Encryption - negative

### USER:Use Signal Instead., Do not use this app. It has not been secure since 2016. Facebook is collecting data from you and has access to all your messages. The “encryption” is just security theater because it is pointless if intercepted by Facebook before being encrypted and sent off. It is the same as yelling all your secrets before whispering them to the person you meant to quietly tell. Signal is actually secure and collects no data. They maintain a warrant canary and have been hit with multiple warrants that prove they have no messages or data on you. If you are not using Signal you are being spied on and sold off to companies as a product. They are collecting all your messages and selling them to any company willing to pay for access to facebooks data machine. Everything you ever sent or ever will send with this app will be collected and sold off because you are the product and there is absolutely no security in this app. ### ASSISTANT: Security - Encryption - negative )))

### Review: title: Use Signal Instead., content: Do not use this app. It has not been secure since 2016. Facebook is collecting data from you and has access to all your messages. The “encryption” is just security theater because it is pointless if intercepted by Facebook before being encrypted and sent off. It is the same as yelling all your secrets before whispering them to the person you meant to quietly tell. Signal is actually secure and collects no data. They maintain a warrant canary and have been hit with multiple warrants that prove they have no messages or data on you. If you are not using Signal you are being spied on and sold off to companies as a product. They are collecting all your messages and selling them to any company willing to pay for access to facebooks data machine. Everything you ever sent or ever will send with this app will be collected and sold off because you are the product and there is absolutely no security in this app. ### Analysis: categories: Security, aspects: Encryption, sentiments: negative )))

### Review: title: Use Signal Instead., content: Do not use this app. It has not been secure since 2016. Facebook is collecting data from you and has access to all your messages. The “encryption” is just security theater because it is pointless if intercepted by Facebook before being encrypted and sent off. It is the same as yelling all your secrets before whispering them to the person you meant to quietly tell. Signal is actually secure and collects no data. They maintain a warrant canary and have been hit with multiple warrants that prove they have no messages or data on you. If you are not using Signal you are being spied on and sold off to companies as a product. They are collecting all your messages and selling them to any company willing to pay for access to facebooks data machine. Everything you ever sent or ever will send with this app will be collected and sold off because you are the product and there is absolutely no security in this app. ### Analysis: categories: (Security) aspects: (Encryption) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Use Signal Instead., Do not use this app. It has not been secure since 2016. Facebook is collecting data from you and has access to all your messages. The “encryption” is just security theater because it is pointless if intercepted by Facebook before being encrypted and sent off. It is the same as yelling all your secrets before whispering them to the person you meant to quietly tell. Signal is actually secure and collects no data. They maintain a warrant canary and have been hit with multiple warrants that prove they have no messages or data on you. If you are not using Signal you are being spied on and sold off to companies as a product. They are collecting all your messages and selling them to any company willing to pay for access to facebooks data machine. Everything you ever sent or ever will send with this app will be collected and sold off because you are the product and there is absolutely no security in this app. Output: Security - Encryption - negative $$$

CRASHES Answer All Of Us In THIS Review Chat

Ever since your Community Announcement 📢 Groups and the chat groups they’ve bundled, WhatsApp freezes and crashes and difficult to Re open despite turning off my iPhone 10, but still: • WhatsApp freezes, • WhatsApp crashes, • Unable to launch/open WhatsApp, and/or it takes many tries after rebooting our phones once or twice+ as well as many, many, many launch attempts to re-open WhatsApp. • WhatsApp won’t back up anymore. • Fix it asap please. And fix it so that the Community Announcement 📢 groups stop freezing and crashing WhatsApp, as every time someone adds me to one, it takes hours to reopen WhatsApp! Please, please fix this! WhatsApp/Meta - Please be so kind to post a reply HERE with instructions for ALL of us to READ HERE how to fix the latest issues WhatsApp for ALL of us:l to see how to fix it. Your latest update made it worse!

WhatsApp

Functionality

Negative

App-Review: ('CRASHES Answer All Of Us In THIS Review Chat', ': ', 'Ever since your Community Announcement 📢 Groups and the chat groups they’ve bundled, WhatsApp freezes and crashes and difficult to Re open despite turning off my iPhone 10, but still: • WhatsApp freezes, • WhatsApp crashes, • Unable to launch/open WhatsApp, and/or it takes many tries after rebooting our phones once or twice+ as well as many, many, many launch attempts to re-open WhatsApp. • WhatsApp won’t back up anymore. • Fix it asap please. And fix it so that the Community Announcement 📢 groups stop freezing and crashing WhatsApp, as every time someone adds me to one, it takes hours to reopen WhatsApp! Please, please fix this! WhatsApp/Meta - Please be so kind to post a reply HERE with instructions for ALL of us to READ HERE how to fix the latest issues WhatsApp for ALL of us:l to see how to fix it. Your latest update made it worse!'), WhatsApp - Functionality - Negative

### USER:CRASHES Answer All Of Us In THIS Review Chat, Ever since your Community Announcement 📢 Groups and the chat groups they’ve bundled, WhatsApp freezes and crashes and difficult to Re open despite turning off my iPhone 10, but still: • WhatsApp freezes, • WhatsApp crashes, • Unable to launch/open WhatsApp, and/or it takes many tries after rebooting our phones once or twice+ as well as many, many, many launch attempts to re-open WhatsApp. • WhatsApp won’t back up anymore. • Fix it asap please. And fix it so that the Community Announcement 📢 groups stop freezing and crashing WhatsApp, as every time someone adds me to one, it takes hours to reopen WhatsApp! Please, please fix this! WhatsApp/Meta - Please be so kind to post a reply HERE with instructions for ALL of us to READ HERE how to fix the latest issues WhatsApp for ALL of us:l to see how to fix it. Your latest update made it worse! ### ASSISTANT: App-Review: ('', ': ', 'Ever since your Community Announcement 📢 Groups and the chat groups they’ve bundled, WhatsApp freezes and crashes and difficult to Re open despite turning off my iPhone 10, but still: • WhatsApp freezes, • WhatsApp crashes, • Unable to launch/open WhatsApp, and/or it takes many tries after rebooting our phones once or twice+ as well as many, many, many launch attempts to re-open WhatsApp. • WhatsApp won’t back up anymore. • Fix it asap please. And fix it so that the Community Announcement 📢 groups stop freezing and crashing WhatsApp, as every time someone adds me to one, it takes hours to reopen WhatsApp! Please, please fix this! WhatsApp/Meta - Please be so kind to post a reply HERE with instructions for ALL of us to READ HERE how to fix the latest issues WhatsApp for ALL of us:l to see how to fix it. Your latest update made it worse!'), WhatsApp - Functionality - Negative )))

### Review: title: CRASHES Answer All Of Us In THIS Review Chat, content: Ever since your Community Announcement 📢 Groups and the chat groups they’ve bundled, WhatsApp freezes and crashes and difficult to Re open despite turning off my iPhone 10, but still: • WhatsApp freezes, • WhatsApp crashes, • Unable to launch/open WhatsApp, and/or it takes many tries after rebooting our phones once or twice+ as well as many, many, many launch attempts to re-open WhatsApp. • WhatsApp won’t back up anymore. • Fix it asap please. And fix it so that the Community Announcement 📢 groups stop freezing and crashing WhatsApp, as every time someone adds me to one, it takes hours to reopen WhatsApp! Please, please fix this! WhatsApp/Meta - Please be so kind to post a reply HERE with instructions for ALL of us to READ HERE how to fix the latest issues WhatsApp for ALL of us:l to see how to fix it. Your latest update made it worse! ### Analysis: categories: WhatsApp, aspects: Functionality, sentiments: Negative )))

### Review: title: CRASHES Answer All Of Us In THIS Review Chat, content: Ever since your Community Announcement 📢 Groups and the chat groups they’ve bundled, WhatsApp freezes and crashes and difficult to Re open despite turning off my iPhone 10, but still: • WhatsApp freezes, • WhatsApp crashes, • Unable to launch/open WhatsApp, and/or it takes many tries after rebooting our phones once or twice+ as well as many, many, many launch attempts to re-open WhatsApp. • WhatsApp won’t back up anymore. • Fix it asap please. And fix it so that the Community Announcement 📢 groups stop freezing and crashing WhatsApp, as every time someone adds me to one, it takes hours to reopen WhatsApp! Please, please fix this! WhatsApp/Meta - Please be so kind to post a reply HERE with instructions for ALL of us to READ HERE how to fix the latest issues WhatsApp for ALL of us:l to see how to fix it. Your latest update made it worse! ### Analysis: categories: (WhatsApp) aspects: (Functionality) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: CRASHES Answer All Of Us In THIS Review Chat, Ever since your Community Announcement 📢 Groups and the chat groups they’ve bundled, WhatsApp freezes and crashes and difficult to Re open despite turning off my iPhone 10, but still: • WhatsApp freezes, • WhatsApp crashes, • Unable to launch/open WhatsApp, and/or it takes many tries after rebooting our phones once or twice+ as well as many, many, many launch attempts to re-open WhatsApp. • WhatsApp won’t back up anymore. • Fix it asap please. And fix it so that the Community Announcement 📢 groups stop freezing and crashing WhatsApp, as every time someone adds me to one, it takes hours to reopen WhatsApp! Please, please fix this! WhatsApp/Meta - Please be so kind to post a reply HERE with instructions for ALL of us to READ HERE how to fix the latest issues WhatsApp for ALL of us:l to see how to fix it. Your latest update made it worse! Output: App-Review: ('', ': ', 'Ever since your Community Announcement 📢 Groups and the chat groups they’ve bundled, WhatsApp freezes and crashes and difficult to Re open despite turning off my iPhone 10, but still: • WhatsApp freezes, • WhatsApp crashes, • Unable to launch/open WhatsApp, and/or it takes many tries after rebooting our phones once or twice+ as well as many, many, many launch attempts to re-open WhatsApp. • WhatsApp won’t back up anymore. • Fix it asap please. And fix it so that the Community Announcement 📢 groups stop freezing and crashing WhatsApp, as every time someone adds me to one, it takes hours to reopen WhatsApp! Please, please fix this! WhatsApp/Meta - Please be so kind to post a reply HERE with instructions for ALL of us to READ HERE how to fix the latest issues WhatsApp for ALL of us:l to see how to fix it. Your latest update made it worse!'), WhatsApp - Functionality - Negative $$$

Amazing, modern technology!

Right now I’m using the app for calling someone in French Polynesia, connecting with them from Central Coast, California in USA. For the most part it’s working very well but there are smaller islands where communication is all but impossible - – either the call won’t go through, or there is hideous noise and obnoxious beeping whereby you’re never sure if the call is still properly connected or not. But except for those inaccessible places, we have had great luck with making contact from Bora Bora, Riaatea, Papeete, etc. in the Tahitian region. I should mention that the traveling party is piloting a sailboat, so we are doubly amazed at being able to do successful ship-to-shore communication in most cases!

Connectivity, Connectivity

Connectivity, Connectivity

negative, positive

Connectivity - Connectivity - negative, Connectivity - Connectivity - positive

### USER:Amazing, modern technology!, Right now I’m using the app for calling someone in French Polynesia, connecting with them from Central Coast, California in USA. For the most part it’s working very well but there are smaller islands where communication is all but impossible - – either the call won’t go through, or there is hideous noise and obnoxious beeping whereby you’re never sure if the call is still properly connected or not. But except for those inaccessible places, we have had great luck with making contact from Bora Bora, Riaatea, Papeete, etc. in the Tahitian region. I should mention that the traveling party is piloting a sailboat, so we are doubly amazed at being able to do successful ship-to-shore communication in most cases! ### ASSISTANT: Connectivity - Connectivity - negative, Connectivity - Connectivity - positive )))

### Review: title: Amazing, modern technology!, content: Right now I’m using the app for calling someone in French Polynesia, connecting with them from Central Coast, California in USA. For the most part it’s working very well but there are smaller islands where communication is all but impossible - – either the call won’t go through, or there is hideous noise and obnoxious beeping whereby you’re never sure if the call is still properly connected or not. But except for those inaccessible places, we have had great luck with making contact from Bora Bora, Riaatea, Papeete, etc. in the Tahitian region. I should mention that the traveling party is piloting a sailboat, so we are doubly amazed at being able to do successful ship-to-shore communication in most cases! ### Analysis: categories: Connectivity, Connectivity, aspects: Connectivity, Connectivity, sentiments: negative, positive )))

### Review: title: Amazing, modern technology!, content: Right now I’m using the app for calling someone in French Polynesia, connecting with them from Central Coast, California in USA. For the most part it’s working very well but there are smaller islands where communication is all but impossible - – either the call won’t go through, or there is hideous noise and obnoxious beeping whereby you’re never sure if the call is still properly connected or not. But except for those inaccessible places, we have had great luck with making contact from Bora Bora, Riaatea, Papeete, etc. in the Tahitian region. I should mention that the traveling party is piloting a sailboat, so we are doubly amazed at being able to do successful ship-to-shore communication in most cases! ### Analysis: categories: (Connectivity, Connectivity) aspects: (Connectivity, Connectivity) sentiments: (negative, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Amazing, modern technology!, Right now I’m using the app for calling someone in French Polynesia, connecting with them from Central Coast, California in USA. For the most part it’s working very well but there are smaller islands where communication is all but impossible - – either the call won’t go through, or there is hideous noise and obnoxious beeping whereby you’re never sure if the call is still properly connected or not. But except for those inaccessible places, we have had great luck with making contact from Bora Bora, Riaatea, Papeete, etc. in the Tahitian region. I should mention that the traveling party is piloting a sailboat, so we are doubly amazed at being able to do successful ship-to-shore communication in most cases! Output: Connectivity - Connectivity - negative, Connectivity - Connectivity - positive $$$

加一點？

我希望我們可以像自由主題一樣改變綠色風格的顏色 , , - I wish they could change the style when you message someone the bar up top is green the whole message is green and it would be a pretty cute if possible feature if you could somehow make like multiple choice colours. I love this app over all 😊 I like the status I can show my family and friends what I’m doing instead calling them and stuff. I got to meet my new friends from American to Mexican and added there phone numbers here. I use to have we chat because I lived in Hong Kong for a year but living the in states now and being a citizen is amazing. Thank you so much developers 🫶🏻🌸 謝謝

App Features

Colours

Negative

App Features - Colours - Negative

### USER:加一點？, 我希望我們可以像自由主題一樣改變綠色風格的顏色 , , - I wish they could change the style when you message someone the bar up top is green the whole message is green and it would be a pretty cute if possible feature if you could somehow make like multiple choice colours. I love this app over all 😊 I like the status I can show my family and friends what I’m doing instead calling them and stuff. I got to meet my new friends from American to Mexican and added there phone numbers here. I use to have we chat because I lived in Hong Kong for a year but living the in states now and being a citizen is amazing. Thank you so much developers 🫶🏻🌸 謝謝 ### ASSISTANT: App Features - Colours - Negative )))

### Review: title: 加一點？, content: 我希望我們可以像自由主題一樣改變綠色風格的顏色 , , - I wish they could change the style when you message someone the bar up top is green the whole message is green and it would be a pretty cute if possible feature if you could somehow make like multiple choice colours. I love this app over all 😊 I like the status I can show my family and friends what I’m doing instead calling them and stuff. I got to meet my new friends from American to Mexican and added there phone numbers here. I use to have we chat because I lived in Hong Kong for a year but living the in states now and being a citizen is amazing. Thank you so much developers 🫶🏻🌸 謝謝 ### Analysis: categories: App Features, aspects: Colours, sentiments: Negative )))

### Review: title: 加一點？, content: 我希望我們可以像自由主題一樣改變綠色風格的顏色 , , - I wish they could change the style when you message someone the bar up top is green the whole message is green and it would be a pretty cute if possible feature if you could somehow make like multiple choice colours. I love this app over all 😊 I like the status I can show my family and friends what I’m doing instead calling them and stuff. I got to meet my new friends from American to Mexican and added there phone numbers here. I use to have we chat because I lived in Hong Kong for a year but living the in states now and being a citizen is amazing. Thank you so much developers 🫶🏻🌸 謝謝 ### Analysis: categories: (App Features) aspects: (Colours) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: 加一點？, 我希望我們可以像自由主題一樣改變綠色風格的顏色 , , - I wish they could change the style when you message someone the bar up top is green the whole message is green and it would be a pretty cute if possible feature if you could somehow make like multiple choice colours. I love this app over all 😊 I like the status I can show my family and friends what I’m doing instead calling them and stuff. I got to meet my new friends from American to Mexican and added there phone numbers here. I use to have we chat because I lived in Hong Kong for a year but living the in states now and being a citizen is amazing. Thank you so much developers 🫶🏻🌸 謝謝 Output: App Features - Colours - Negative $$$

Status Quality

The status feature of WhatsApp is a nightmare - from ruining the quality of pictures to messing up the audio of videos regardless of how long the clip is (30 seconds or less) it is just terrible. It would be great if you could add an audio to your status update - I have and seen other people too create an Instagram story to screen record then upload on WhatsApp. Everything else about the app is fine but this feature is what sets WhatsApp apart from other platforms. I can text, FaceTime or actually call my friends and family on any other app but since I travel a lot, a majority use WhatsApp more than Instagram and Facebook so I can keep them updated and entertained on my status. Since I can share my Instagram stories on Facebook, and so on, it would be nice if I could share it directly to my WhatsApp or create it on my WhatsApp entirely.

Messaging

Status Quality

negative

Messaging - Status Quality - negative

### USER:Status Quality, The status feature of WhatsApp is a nightmare - from ruining the quality of pictures to messing up the audio of videos regardless of how long the clip is (30 seconds or less) it is just terrible. It would be great if you could add an audio to your status update - I have and seen other people too create an Instagram story to screen record then upload on WhatsApp. Everything else about the app is fine but this feature is what sets WhatsApp apart from other platforms. I can text, FaceTime or actually call my friends and family on any other app but since I travel a lot, a majority use WhatsApp more than Instagram and Facebook so I can keep them updated and entertained on my status. Since I can share my Instagram stories on Facebook, and so on, it would be nice if I could share it directly to my WhatsApp or create it on my WhatsApp entirely. ### ASSISTANT: Messaging - - negative )))

### Review: title: Status Quality, content: The status feature of WhatsApp is a nightmare - from ruining the quality of pictures to messing up the audio of videos regardless of how long the clip is (30 seconds or less) it is just terrible. It would be great if you could add an audio to your status update - I have and seen other people too create an Instagram story to screen record then upload on WhatsApp. Everything else about the app is fine but this feature is what sets WhatsApp apart from other platforms. I can text, FaceTime or actually call my friends and family on any other app but since I travel a lot, a majority use WhatsApp more than Instagram and Facebook so I can keep them updated and entertained on my status. Since I can share my Instagram stories on Facebook, and so on, it would be nice if I could share it directly to my WhatsApp or create it on my WhatsApp entirely. ### Analysis: categories: Messaging, aspects: Status Quality, sentiments: negative )))

### Review: title: Status Quality, content: The status feature of WhatsApp is a nightmare - from ruining the quality of pictures to messing up the audio of videos regardless of how long the clip is (30 seconds or less) it is just terrible. It would be great if you could add an audio to your status update - I have and seen other people too create an Instagram story to screen record then upload on WhatsApp. Everything else about the app is fine but this feature is what sets WhatsApp apart from other platforms. I can text, FaceTime or actually call my friends and family on any other app but since I travel a lot, a majority use WhatsApp more than Instagram and Facebook so I can keep them updated and entertained on my status. Since I can share my Instagram stories on Facebook, and so on, it would be nice if I could share it directly to my WhatsApp or create it on my WhatsApp entirely. ### Analysis: categories: (Messaging) aspects: (Status Quality) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Status Quality, The status feature of WhatsApp is a nightmare - from ruining the quality of pictures to messing up the audio of videos regardless of how long the clip is (30 seconds or less) it is just terrible. It would be great if you could add an audio to your status update - I have and seen other people too create an Instagram story to screen record then upload on WhatsApp. Everything else about the app is fine but this feature is what sets WhatsApp apart from other platforms. I can text, FaceTime or actually call my friends and family on any other app but since I travel a lot, a majority use WhatsApp more than Instagram and Facebook so I can keep them updated and entertained on my status. Since I can share my Instagram stories on Facebook, and so on, it would be nice if I could share it directly to my WhatsApp or create it on my WhatsApp entirely. Output: Messaging - - negative $$$

Marvel Avengers

I would talk about different topics like your favorite Avengers and favorite Avengers villains is the best part about being an Avengers character in the universe in general location and watching the movies it’s a experience to learn how the characters is going to affect your personality and change things just they are so if I was the best Review Member I would say is the best thing to ever happened to me and I get to share my experience to allow each and everyone around me to feel the same and I have faith in myself I can do this I’m a believer

Character, Experiences, App

Best Avengers characters, Watching the movies, Review Membership

Positive, Positive, Positive

Character - Best Avengers characters - Positive, Experiences - Watching the movies - Positive, App - Review Membership - Positive

### USER:Marvel Avengers, I would talk about different topics like your favorite Avengers and favorite Avengers villains is the best part about being an Avengers character in the universe in general location and watching the movies it’s a experience to learn how the characters is going to affect your personality and change things just they are so if I was the best Review Member I would say is the best thing to ever happened to me and I get to share my experience to allow each and everyone around me to feel the same and I have faith in myself I can do this I’m a believer ### ASSISTANT: Character - Best Avengers characters - Positive, Experiences - Watching the movies - Positive, App - Review Membership - Positive )))

### Review: title: Marvel Avengers, content: I would talk about different topics like your favorite Avengers and favorite Avengers villains is the best part about being an Avengers character in the universe in general location and watching the movies it’s a experience to learn how the characters is going to affect your personality and change things just they are so if I was the best Review Member I would say is the best thing to ever happened to me and I get to share my experience to allow each and everyone around me to feel the same and I have faith in myself I can do this I’m a believer ### Analysis: categories: Character, Experiences, App, aspects: Best Avengers characters, Watching the movies, Review Membership, sentiments: Positive, Positive, Positive )))

### Review: title: Marvel Avengers, content: I would talk about different topics like your favorite Avengers and favorite Avengers villains is the best part about being an Avengers character in the universe in general location and watching the movies it’s a experience to learn how the characters is going to affect your personality and change things just they are so if I was the best Review Member I would say is the best thing to ever happened to me and I get to share my experience to allow each and everyone around me to feel the same and I have faith in myself I can do this I’m a believer ### Analysis: categories: (Character, Experiences, App) aspects: (Best Avengers characters, Watching the movies, Review Membership) sentiments: (Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Marvel Avengers, I would talk about different topics like your favorite Avengers and favorite Avengers villains is the best part about being an Avengers character in the universe in general location and watching the movies it’s a experience to learn how the characters is going to affect your personality and change things just they are so if I was the best Review Member I would say is the best thing to ever happened to me and I get to share my experience to allow each and everyone around me to feel the same and I have faith in myself I can do this I’m a believer Output: Character - Best Avengers characters - Positive, Experiences - Watching the movies - Positive, App - Review Membership - Positive $$$

So convenient!

I really love the voice text feature. Being able to fast forward the message to the middle or the end is really helpful and saves me time. And you can also delete a message if you sent it before the persons opened it. That’s an amazing feature! Also what’s better about the WhatsApp is when you’re recording an audio message and someone calls in you don’t lose the entire message. When using my iPhone audio text messaging I lose the entire message if somebody calls in or if my battery is at a low percentage. So grateful to have WhatsApp on my phone. Thank U thank U thank U for creating it!

Messaging, Messaging, Messaging, Messaging

Voice text feature, Message fast forwarding, Message deletion, Audio message preservation

positive, positive, positive, positive

Messaging - Voice text feature - positive, Messaging - Message fast forwarding - positive, Messaging - Message deletion - positive, Messaging - Audio message preservation - positive

### USER:So convenient!, I really love the voice text feature. Being able to fast forward the message to the middle or the end is really helpful and saves me time. And you can also delete a message if you sent it before the persons opened it. That’s an amazing feature! Also what’s better about the WhatsApp is when you’re recording an audio message and someone calls in you don’t lose the entire message. When using my iPhone audio text messaging I lose the entire message if somebody calls in or if my battery is at a low percentage. So grateful to have WhatsApp on my phone. Thank U thank U thank U for creating it! ### ASSISTANT: Messaging - Voice text feature - positive, Messaging - Message fast forwarding - positive, Messaging - Message deletion - positive, Messaging - Audio message preservation - positive )))

### Review: title: So convenient!, content: I really love the voice text feature. Being able to fast forward the message to the middle or the end is really helpful and saves me time. And you can also delete a message if you sent it before the persons opened it. That’s an amazing feature! Also what’s better about the WhatsApp is when you’re recording an audio message and someone calls in you don’t lose the entire message. When using my iPhone audio text messaging I lose the entire message if somebody calls in or if my battery is at a low percentage. So grateful to have WhatsApp on my phone. Thank U thank U thank U for creating it! ### Analysis: categories: Messaging, Messaging, Messaging, Messaging, aspects: Voice text feature, Message fast forwarding, Message deletion, Audio message preservation, sentiments: positive, positive, positive, positive )))

### Review: title: So convenient!, content: I really love the voice text feature. Being able to fast forward the message to the middle or the end is really helpful and saves me time. And you can also delete a message if you sent it before the persons opened it. That’s an amazing feature! Also what’s better about the WhatsApp is when you’re recording an audio message and someone calls in you don’t lose the entire message. When using my iPhone audio text messaging I lose the entire message if somebody calls in or if my battery is at a low percentage. So grateful to have WhatsApp on my phone. Thank U thank U thank U for creating it! ### Analysis: categories: (Messaging, Messaging, Messaging, Messaging) aspects: (Voice text feature, Message fast forwarding, Message deletion, Audio message preservation) sentiments: (positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: So convenient!, I really love the voice text feature. Being able to fast forward the message to the middle or the end is really helpful and saves me time. And you can also delete a message if you sent it before the persons opened it. That’s an amazing feature! Also what’s better about the WhatsApp is when you’re recording an audio message and someone calls in you don’t lose the entire message. When using my iPhone audio text messaging I lose the entire message if somebody calls in or if my battery is at a low percentage. So grateful to have WhatsApp on my phone. Thank U thank U thank U for creating it! Output: Messaging - Voice text feature - positive, Messaging - Message fast forwarding - positive, Messaging - Message deletion - positive, Messaging - Audio message preservation - positive $$$

WhWhy I enjoy WhatsApp.

What’s up has allowed me to keep in touch with family members who are international without having to purchase calling cards which can run up to $500 a month depending on family that I want to stay in contact with so it’s very economical and I enjoy the fact that I can also use the video to see these people as well I am very appreciative for WhatsApp because without it I would not be able to stay in touch with family especially now with the virus going around the world.

Communication

Staying connected

Positive

Communication - Staying connected - Positive

### USER:WhWhy I enjoy WhatsApp., What’s up has allowed me to keep in touch with family members who are international without having to purchase calling cards which can run up to $500 a month depending on family that I want to stay in contact with so it’s very economical and I enjoy the fact that I can also use the video to see these people as well I am very appreciative for WhatsApp because without it I would not be able to stay in touch with family especially now with the virus going around the world. ### ASSISTANT: Communication - Staying connected - Positive )))

### Review: title: WhWhy I enjoy WhatsApp., content: What’s up has allowed me to keep in touch with family members who are international without having to purchase calling cards which can run up to $500 a month depending on family that I want to stay in contact with so it’s very economical and I enjoy the fact that I can also use the video to see these people as well I am very appreciative for WhatsApp because without it I would not be able to stay in touch with family especially now with the virus going around the world. ### Analysis: categories: Communication, aspects: Staying connected, sentiments: Positive )))

### Review: title: WhWhy I enjoy WhatsApp., content: What’s up has allowed me to keep in touch with family members who are international without having to purchase calling cards which can run up to $500 a month depending on family that I want to stay in contact with so it’s very economical and I enjoy the fact that I can also use the video to see these people as well I am very appreciative for WhatsApp because without it I would not be able to stay in touch with family especially now with the virus going around the world. ### Analysis: categories: (Communication) aspects: (Staying connected) sentiments: (Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhWhy I enjoy WhatsApp., What’s up has allowed me to keep in touch with family members who are international without having to purchase calling cards which can run up to $500 a month depending on family that I want to stay in contact with so it’s very economical and I enjoy the fact that I can also use the video to see these people as well I am very appreciative for WhatsApp because without it I would not be able to stay in touch with family especially now with the virus going around the world. Output: Communication - Staying connected - Positive $$$

Amazing!

This app is really great! To tell you the truth, this is the first review I wrote that has five stars, this app is so good! You can pick your own background and there are so many cool ones to choose from! I got this app so I could write to my relatives who are in Australia and it works perfectly! I don’t feel as sad about leaving them anymore (I vacationed there for a month) because I can talk to them whenever I want. You can even see if people read your message, unlike iMessage, which they should improve by putting that feature. Like I said before, this app is great!

App Features, App Features, App Features

Background, Communication, Messaging

positive, positive, negative

App Features - Background - positive, App Features - Communication - positive, App Features - Messaging - negative

### USER:Amazing!, This app is really great! To tell you the truth, this is the first review I wrote that has five stars, this app is so good! You can pick your own background and there are so many cool ones to choose from! I got this app so I could write to my relatives who are in Australia and it works perfectly! I don’t feel as sad about leaving them anymore (I vacationed there for a month) because I can talk to them whenever I want. You can even see if people read your message, unlike iMessage, which they should improve by putting that feature. Like I said before, this app is great! ### ASSISTANT: App Features - Background - positive, App Features - Communication - positive, App Features - Messaging - negative )))

### Review: title: Amazing!, content: This app is really great! To tell you the truth, this is the first review I wrote that has five stars, this app is so good! You can pick your own background and there are so many cool ones to choose from! I got this app so I could write to my relatives who are in Australia and it works perfectly! I don’t feel as sad about leaving them anymore (I vacationed there for a month) because I can talk to them whenever I want. You can even see if people read your message, unlike iMessage, which they should improve by putting that feature. Like I said before, this app is great! ### Analysis: categories: App Features, App Features, App Features, aspects: Background, Communication, Messaging, sentiments: positive, positive, negative )))

### Review: title: Amazing!, content: This app is really great! To tell you the truth, this is the first review I wrote that has five stars, this app is so good! You can pick your own background and there are so many cool ones to choose from! I got this app so I could write to my relatives who are in Australia and it works perfectly! I don’t feel as sad about leaving them anymore (I vacationed there for a month) because I can talk to them whenever I want. You can even see if people read your message, unlike iMessage, which they should improve by putting that feature. Like I said before, this app is great! ### Analysis: categories: (App Features, App Features, App Features) aspects: (Background, Communication, Messaging) sentiments: (positive, positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Amazing!, This app is really great! To tell you the truth, this is the first review I wrote that has five stars, this app is so good! You can pick your own background and there are so many cool ones to choose from! I got this app so I could write to my relatives who are in Australia and it works perfectly! I don’t feel as sad about leaving them anymore (I vacationed there for a month) because I can talk to them whenever I want. You can even see if people read your message, unlike iMessage, which they should improve by putting that feature. Like I said before, this app is great! Output: App Features - Background - positive, App Features - Communication - positive, App Features - Messaging - negative $$$

Memory hogging

WhatsApp needs a serious rewrite to be viable on iOS. Right now, it commands so much of the phone’s RAM that other apps in the background will “reset” to their default state when using WhatsApp. This is because iOS aggressively manages memory and because WhatsApp uses so much memory, iOS will de-allocate memory being used by apps in the background. This is pretty sucky because it means that I lose my place when reading a news article and leave the app for a few seconds to check my messages. To the engineers: for the love of god find a way to make your app more memory efficient., , “Please update the app to use whatsapp” more like delete whatshapp. Disgusting. You force users to update to use your app? Just admit your engineers have no talent and can’t push updates without breaking the entire app forcing your to mandate your users update the app to use it.

Performance, Functionality

Memory, Updates

negative, negative

Performance - Memory - negative, Functionality - Updates - negative

### USER:Memory hogging, WhatsApp needs a serious rewrite to be viable on iOS. Right now, it commands so much of the phone’s RAM that other apps in the background will “reset” to their default state when using WhatsApp. This is because iOS aggressively manages memory and because WhatsApp uses so much memory, iOS will de-allocate memory being used by apps in the background. This is pretty sucky because it means that I lose my place when reading a news article and leave the app for a few seconds to check my messages. To the engineers: for the love of god find a way to make your app more memory efficient., , “Please update the app to use whatsapp” more like delete whatshapp. Disgusting. You force users to update to use your app? Just admit your engineers have no talent and can’t push updates without breaking the entire app forcing your to mandate your users update the app to use it. ### ASSISTANT: Performance - Memory - negative, Functionality - Updates - negative )))

### Review: title: Memory hogging, content: WhatsApp needs a serious rewrite to be viable on iOS. Right now, it commands so much of the phone’s RAM that other apps in the background will “reset” to their default state when using WhatsApp. This is because iOS aggressively manages memory and because WhatsApp uses so much memory, iOS will de-allocate memory being used by apps in the background. This is pretty sucky because it means that I lose my place when reading a news article and leave the app for a few seconds to check my messages. To the engineers: for the love of god find a way to make your app more memory efficient., , “Please update the app to use whatsapp” more like delete whatshapp. Disgusting. You force users to update to use your app? Just admit your engineers have no talent and can’t push updates without breaking the entire app forcing your to mandate your users update the app to use it. ### Analysis: categories: Performance, Functionality, aspects: Memory, Updates, sentiments: negative, negative )))

### Review: title: Memory hogging, content: WhatsApp needs a serious rewrite to be viable on iOS. Right now, it commands so much of the phone’s RAM that other apps in the background will “reset” to their default state when using WhatsApp. This is because iOS aggressively manages memory and because WhatsApp uses so much memory, iOS will de-allocate memory being used by apps in the background. This is pretty sucky because it means that I lose my place when reading a news article and leave the app for a few seconds to check my messages. To the engineers: for the love of god find a way to make your app more memory efficient., , “Please update the app to use whatsapp” more like delete whatshapp. Disgusting. You force users to update to use your app? Just admit your engineers have no talent and can’t push updates without breaking the entire app forcing your to mandate your users update the app to use it. ### Analysis: categories: (Performance, Functionality) aspects: (Memory, Updates) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Memory hogging, WhatsApp needs a serious rewrite to be viable on iOS. Right now, it commands so much of the phone’s RAM that other apps in the background will “reset” to their default state when using WhatsApp. This is because iOS aggressively manages memory and because WhatsApp uses so much memory, iOS will de-allocate memory being used by apps in the background. This is pretty sucky because it means that I lose my place when reading a news article and leave the app for a few seconds to check my messages. To the engineers: for the love of god find a way to make your app more memory efficient., , “Please update the app to use whatsapp” more like delete whatshapp. Disgusting. You force users to update to use your app? Just admit your engineers have no talent and can’t push updates without breaking the entire app forcing your to mandate your users update the app to use it. Output: Performance - Memory - negative, Functionality - Updates - negative $$$

Problem regarding after finding a contact if tap call automatically goes on

Dear developer,, I have no complain regarding the app., It is one of the best app in the world., One thing I should mention that after searching a new number in the contacts if you just tap on any part of the contact it directly goes for call. I think sometimes it’s embarrassing that may be you are not sure that the saved number is actually to whom you want to call. So I think I its like normal contacts app that after tapping we will be able to see the number then after confirmation we cam proceed with the final call., Regards ABIR0310

App

Call initiation

Negative

App - Call initiation - Negative

### USER:Problem regarding after finding a contact if tap call automatically goes on, Dear developer,, I have no complain regarding the app., It is one of the best app in the world., One thing I should mention that after searching a new number in the contacts if you just tap on any part of the contact it directly goes for call. I think sometimes it’s embarrassing that may be you are not sure that the saved number is actually to whom you want to call. So I think I its like normal contacts app that after tapping we will be able to see the number then after confirmation we cam proceed with the final call., Regards ABIR0310 ### ASSISTANT: App - Call initiation - Negative )))

### Review: title: Problem regarding after finding a contact if tap call automatically goes on, content: Dear developer,, I have no complain regarding the app., It is one of the best app in the world., One thing I should mention that after searching a new number in the contacts if you just tap on any part of the contact it directly goes for call. I think sometimes it’s embarrassing that may be you are not sure that the saved number is actually to whom you want to call. So I think I its like normal contacts app that after tapping we will be able to see the number then after confirmation we cam proceed with the final call., Regards ABIR0310 ### Analysis: categories: App, aspects: Call initiation, sentiments: Negative )))

### Review: title: Problem regarding after finding a contact if tap call automatically goes on, content: Dear developer,, I have no complain regarding the app., It is one of the best app in the world., One thing I should mention that after searching a new number in the contacts if you just tap on any part of the contact it directly goes for call. I think sometimes it’s embarrassing that may be you are not sure that the saved number is actually to whom you want to call. So I think I its like normal contacts app that after tapping we will be able to see the number then after confirmation we cam proceed with the final call., Regards ABIR0310 ### Analysis: categories: (App) aspects: (Call initiation) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Problem regarding after finding a contact if tap call automatically goes on, Dear developer,, I have no complain regarding the app., It is one of the best app in the world., One thing I should mention that after searching a new number in the contacts if you just tap on any part of the contact it directly goes for call. I think sometimes it’s embarrassing that may be you are not sure that the saved number is actually to whom you want to call. So I think I its like normal contacts app that after tapping we will be able to see the number then after confirmation we cam proceed with the final call., Regards ABIR0310 Output: App - Call initiation - Negative $$$

phone number banned

I decided to delete the app two months ago Since I was not going to use it. I just re-downloaded the app using the same phone number and it came up as being banned. I have emailed multiple times and all I get are generic replies and they have not given me a reason why my phone number was banned. Since the first email that I sent I am now able to login to whatsapp. I have sent six emails already And each email no one puts their name on it. I think this is very poor customer service. I would not recommend a service to anyone even if it’s free to talk to someone in a different country. I just left a voicemail at the corporate office and I’m now waiting to hear from them. Again poor customer service.

Customer Service, Customer Service, Customer Service

Promptness, Helpfulness, Responsiveness

negative, negative, negative

Customer Service - Promptness - negative, Customer Service - Helpfulness - negative, Customer Service - Responsiveness - negative

### USER:phone number banned, I decided to delete the app two months ago Since I was not going to use it. I just re-downloaded the app using the same phone number and it came up as being banned. I have emailed multiple times and all I get are generic replies and they have not given me a reason why my phone number was banned. Since the first email that I sent I am now able to login to whatsapp. I have sent six emails already And each email no one puts their name on it. I think this is very poor customer service. I would not recommend a service to anyone even if it’s free to talk to someone in a different country. I just left a voicemail at the corporate office and I’m now waiting to hear from them. Again poor customer service. ### ASSISTANT: Customer Service - Promptness - negative, Customer Service - Helpfulness - negative, Customer Service - Responsiveness - negative )))

### Review: title: phone number banned, content: I decided to delete the app two months ago Since I was not going to use it. I just re-downloaded the app using the same phone number and it came up as being banned. I have emailed multiple times and all I get are generic replies and they have not given me a reason why my phone number was banned. Since the first email that I sent I am now able to login to whatsapp. I have sent six emails already And each email no one puts their name on it. I think this is very poor customer service. I would not recommend a service to anyone even if it’s free to talk to someone in a different country. I just left a voicemail at the corporate office and I’m now waiting to hear from them. Again poor customer service. ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Promptness, Helpfulness, Responsiveness, sentiments: negative, negative, negative )))

### Review: title: phone number banned, content: I decided to delete the app two months ago Since I was not going to use it. I just re-downloaded the app using the same phone number and it came up as being banned. I have emailed multiple times and all I get are generic replies and they have not given me a reason why my phone number was banned. Since the first email that I sent I am now able to login to whatsapp. I have sent six emails already And each email no one puts their name on it. I think this is very poor customer service. I would not recommend a service to anyone even if it’s free to talk to someone in a different country. I just left a voicemail at the corporate office and I’m now waiting to hear from them. Again poor customer service. ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Promptness, Helpfulness, Responsiveness) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: phone number banned, I decided to delete the app two months ago Since I was not going to use it. I just re-downloaded the app using the same phone number and it came up as being banned. I have emailed multiple times and all I get are generic replies and they have not given me a reason why my phone number was banned. Since the first email that I sent I am now able to login to whatsapp. I have sent six emails already And each email no one puts their name on it. I think this is very poor customer service. I would not recommend a service to anyone even if it’s free to talk to someone in a different country. I just left a voicemail at the corporate office and I’m now waiting to hear from them. Again poor customer service. Output: Customer Service - Promptness - negative, Customer Service - Helpfulness - negative, Customer Service - Responsiveness - negative $$$

Not Apple Watch compatibile...

I am sure many people are like me and have an iPhone and the Apple Watch. Now that I have the Apple Watch I find I leave my iPhone in the office instead of carrying it with me. It would be nice if WhatsApp had a compatible app for the Apple Watch so I could receive, respond to and send messages from my Apple Watch instead of a simple notification. I use WhatsApp to communicate with coworkers and it would be very beneficial to have the expediency of using WhatsApp on my Apple Watch instead of having to go to the office and get my iPhone so I could respond to important messages. Though I have an iPhone many teammates do not and we cannot use iMessage. It’s 2017, time to make better use of today’s technology. Thank you., , Update - still awaiting an Apple Watch connection

Functionality

Apple Watch Compatibility

Negative

Functionality - Apple Watch Compatibility - Negative

### USER:Not Apple Watch compatibile..., I am sure many people are like me and have an iPhone and the Apple Watch. Now that I have the Apple Watch I find I leave my iPhone in the office instead of carrying it with me. It would be nice if WhatsApp had a compatible app for the Apple Watch so I could receive, respond to and send messages from my Apple Watch instead of a simple notification. I use WhatsApp to communicate with coworkers and it would be very beneficial to have the expediency of using WhatsApp on my Apple Watch instead of having to go to the office and get my iPhone so I could respond to important messages. Though I have an iPhone many teammates do not and we cannot use iMessage. It’s 2017, time to make better use of today’s technology. Thank you., , Update - still awaiting an Apple Watch connection ### ASSISTANT: Functionality - Apple Watch Compatibility - Negative )))

### Review: title: Not Apple Watch compatibile..., content: I am sure many people are like me and have an iPhone and the Apple Watch. Now that I have the Apple Watch I find I leave my iPhone in the office instead of carrying it with me. It would be nice if WhatsApp had a compatible app for the Apple Watch so I could receive, respond to and send messages from my Apple Watch instead of a simple notification. I use WhatsApp to communicate with coworkers and it would be very beneficial to have the expediency of using WhatsApp on my Apple Watch instead of having to go to the office and get my iPhone so I could respond to important messages. Though I have an iPhone many teammates do not and we cannot use iMessage. It’s 2017, time to make better use of today’s technology. Thank you., , Update - still awaiting an Apple Watch connection ### Analysis: categories: Functionality, aspects: Apple Watch Compatibility, sentiments: Negative )))

### Review: title: Not Apple Watch compatibile..., content: I am sure many people are like me and have an iPhone and the Apple Watch. Now that I have the Apple Watch I find I leave my iPhone in the office instead of carrying it with me. It would be nice if WhatsApp had a compatible app for the Apple Watch so I could receive, respond to and send messages from my Apple Watch instead of a simple notification. I use WhatsApp to communicate with coworkers and it would be very beneficial to have the expediency of using WhatsApp on my Apple Watch instead of having to go to the office and get my iPhone so I could respond to important messages. Though I have an iPhone many teammates do not and we cannot use iMessage. It’s 2017, time to make better use of today’s technology. Thank you., , Update - still awaiting an Apple Watch connection ### Analysis: categories: (Functionality) aspects: (Apple Watch Compatibility) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not Apple Watch compatibile..., I am sure many people are like me and have an iPhone and the Apple Watch. Now that I have the Apple Watch I find I leave my iPhone in the office instead of carrying it with me. It would be nice if WhatsApp had a compatible app for the Apple Watch so I could receive, respond to and send messages from my Apple Watch instead of a simple notification. I use WhatsApp to communicate with coworkers and it would be very beneficial to have the expediency of using WhatsApp on my Apple Watch instead of having to go to the office and get my iPhone so I could respond to important messages. Though I have an iPhone many teammates do not and we cannot use iMessage. It’s 2017, time to make better use of today’s technology. Thank you., , Update - still awaiting an Apple Watch connection Output: Functionality - Apple Watch Compatibility - Negative $$$

Complaints for the newest update.

Writing this review which I usually don’t for apps, because I’m deeply disappointed at this new update. You are turning WhatsApp into something else. Please work on how effective it is rather than making unwanted changes. My WhatsApp has been hanging and hanging since I downloaded the new update and I can’t navigate through it as smoothly as before. Other updates are depressing to say the least. At least you can give the option of whether to use the old WhatsApp or upgrade to new, a lot of people are complaining about the new updates, there are hardly things that make WhatsApp WhatsApp anymore, don’t take away what we like about the app in the name of updated please. We will like some old features restored.

Functionality, Design, Functionality, Design

Effectiveness, Interface, Bugs, Features

negative, negative, negative, negative

Functionality - Effectiveness - negative, Design - Interface - negative, Functionality - Bugs - negative, Design - Features - negative

### USER:Complaints for the newest update., Writing this review which I usually don’t for apps, because I’m deeply disappointed at this new update. You are turning WhatsApp into something else. Please work on how effective it is rather than making unwanted changes. My WhatsApp has been hanging and hanging since I downloaded the new update and I can’t navigate through it as smoothly as before. Other updates are depressing to say the least. At least you can give the option of whether to use the old WhatsApp or upgrade to new, a lot of people are complaining about the new updates, there are hardly things that make WhatsApp WhatsApp anymore, don’t take away what we like about the app in the name of updated please. We will like some old features restored. ### ASSISTANT: Functionality - Effectiveness - negative, Design - Interface - negative, Functionality - Bugs - negative, Design - Features - negative )))

### Review: title: Complaints for the newest update., content: Writing this review which I usually don’t for apps, because I’m deeply disappointed at this new update. You are turning WhatsApp into something else. Please work on how effective it is rather than making unwanted changes. My WhatsApp has been hanging and hanging since I downloaded the new update and I can’t navigate through it as smoothly as before. Other updates are depressing to say the least. At least you can give the option of whether to use the old WhatsApp or upgrade to new, a lot of people are complaining about the new updates, there are hardly things that make WhatsApp WhatsApp anymore, don’t take away what we like about the app in the name of updated please. We will like some old features restored. ### Analysis: categories: Functionality, Design, Functionality, Design, aspects: Effectiveness, Interface, Bugs, Features, sentiments: negative, negative, negative, negative )))

### Review: title: Complaints for the newest update., content: Writing this review which I usually don’t for apps, because I’m deeply disappointed at this new update. You are turning WhatsApp into something else. Please work on how effective it is rather than making unwanted changes. My WhatsApp has been hanging and hanging since I downloaded the new update and I can’t navigate through it as smoothly as before. Other updates are depressing to say the least. At least you can give the option of whether to use the old WhatsApp or upgrade to new, a lot of people are complaining about the new updates, there are hardly things that make WhatsApp WhatsApp anymore, don’t take away what we like about the app in the name of updated please. We will like some old features restored. ### Analysis: categories: (Functionality, Design, Functionality, Design) aspects: (Effectiveness, Interface, Bugs, Features) sentiments: (negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Complaints for the newest update., Writing this review which I usually don’t for apps, because I’m deeply disappointed at this new update. You are turning WhatsApp into something else. Please work on how effective it is rather than making unwanted changes. My WhatsApp has been hanging and hanging since I downloaded the new update and I can’t navigate through it as smoothly as before. Other updates are depressing to say the least. At least you can give the option of whether to use the old WhatsApp or upgrade to new, a lot of people are complaining about the new updates, there are hardly things that make WhatsApp WhatsApp anymore, don’t take away what we like about the app in the name of updated please. We will like some old features restored. Output: Functionality - Effectiveness - negative, Design - Interface - negative, Functionality - Bugs - negative, Design - Features - negative $$$

Status Update

Please I have had this problem since I started using your platform, and I was thinking maybe as time goes on , I might get it in one of your updates, , Whenever I upload a video to my status, I realize the quality of the video decreases drastically which make me very uncomfortable, at first I thought it was because of the phone I’m using but I changed my phone and still face the same problem, and I’m not the only one with this problem, my friends too …, , Seen your new update that allows us to send videos in HD and I hope sooner or later we get to upload status in HD , Thank you !!!🙏🏾

App, App

Quality, Feature

Negative, Positive

App - Quality - Negative, App - Feature - Positive

### USER:Status Update, Please I have had this problem since I started using your platform, and I was thinking maybe as time goes on , I might get it in one of your updates, , Whenever I upload a video to my status, I realize the quality of the video decreases drastically which make me very uncomfortable, at first I thought it was because of the phone I’m using but I changed my phone and still face the same problem, and I’m not the only one with this problem, my friends too …, , Seen your new update that allows us to send videos in HD and I hope sooner or later we get to upload status in HD , Thank you !!!🙏🏾 ### ASSISTANT: App - Quality - Negative, App - Feature - Positive )))

### Review: title: Status Update, content: Please I have had this problem since I started using your platform, and I was thinking maybe as time goes on , I might get it in one of your updates, , Whenever I upload a video to my status, I realize the quality of the video decreases drastically which make me very uncomfortable, at first I thought it was because of the phone I’m using but I changed my phone and still face the same problem, and I’m not the only one with this problem, my friends too …, , Seen your new update that allows us to send videos in HD and I hope sooner or later we get to upload status in HD , Thank you !!!🙏🏾 ### Analysis: categories: App, App, aspects: Quality, Feature, sentiments: Negative, Positive )))

### Review: title: Status Update, content: Please I have had this problem since I started using your platform, and I was thinking maybe as time goes on , I might get it in one of your updates, , Whenever I upload a video to my status, I realize the quality of the video decreases drastically which make me very uncomfortable, at first I thought it was because of the phone I’m using but I changed my phone and still face the same problem, and I’m not the only one with this problem, my friends too …, , Seen your new update that allows us to send videos in HD and I hope sooner or later we get to upload status in HD , Thank you !!!🙏🏾 ### Analysis: categories: (App, App) aspects: (Quality, Feature) sentiments: (Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Status Update, Please I have had this problem since I started using your platform, and I was thinking maybe as time goes on , I might get it in one of your updates, , Whenever I upload a video to my status, I realize the quality of the video decreases drastically which make me very uncomfortable, at first I thought it was because of the phone I’m using but I changed my phone and still face the same problem, and I’m not the only one with this problem, my friends too …, , Seen your new update that allows us to send videos in HD and I hope sooner or later we get to upload status in HD , Thank you !!!🙏🏾 Output: App - Quality - Negative, App - Feature - Positive $$$

Constant issues with video calls

I have had to delete and reinstall the app multiple times due to the notifications and calls not coming through on iPhone 14. Video calls don’t ring, you don’t get a notification of the missed call until you log in and find out you missed a call. I received a missed video call and the date and time was one minute difference between the missed call and my returned call (USA), however the recipients call log showed nearly a 2 hour difference (Europe). When you have a short window to be able to communicate with your family and friends and you have nothing but issues, it makes it really hard to recommend this app to others.

App, App, App, App

Connectivity, Features, Notification, Usability

Negative, Negative, Negative, Negative

App - Connectivity - Negative, App - Features - Negative, App - Notification - Negative, App - Usability - Negative

### USER:Constant issues with video calls, I have had to delete and reinstall the app multiple times due to the notifications and calls not coming through on iPhone 14. Video calls don’t ring, you don’t get a notification of the missed call until you log in and find out you missed a call. I received a missed video call and the date and time was one minute difference between the missed call and my returned call (USA), however the recipients call log showed nearly a 2 hour difference (Europe). When you have a short window to be able to communicate with your family and friends and you have nothing but issues, it makes it really hard to recommend this app to others. ### ASSISTANT: App - Connectivity - Negative, App - Features - Negative, App - Notification - Negative, App - Usability - Negative )))

### Review: title: Constant issues with video calls, content: I have had to delete and reinstall the app multiple times due to the notifications and calls not coming through on iPhone 14. Video calls don’t ring, you don’t get a notification of the missed call until you log in and find out you missed a call. I received a missed video call and the date and time was one minute difference between the missed call and my returned call (USA), however the recipients call log showed nearly a 2 hour difference (Europe). When you have a short window to be able to communicate with your family and friends and you have nothing but issues, it makes it really hard to recommend this app to others. ### Analysis: categories: App, App, App, App, aspects: Connectivity, Features, Notification, Usability, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Constant issues with video calls, content: I have had to delete and reinstall the app multiple times due to the notifications and calls not coming through on iPhone 14. Video calls don’t ring, you don’t get a notification of the missed call until you log in and find out you missed a call. I received a missed video call and the date and time was one minute difference between the missed call and my returned call (USA), however the recipients call log showed nearly a 2 hour difference (Europe). When you have a short window to be able to communicate with your family and friends and you have nothing but issues, it makes it really hard to recommend this app to others. ### Analysis: categories: (App, App, App, App) aspects: (Connectivity, Features, Notification, Usability) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Constant issues with video calls, I have had to delete and reinstall the app multiple times due to the notifications and calls not coming through on iPhone 14. Video calls don’t ring, you don’t get a notification of the missed call until you log in and find out you missed a call. I received a missed video call and the date and time was one minute difference between the missed call and my returned call (USA), however the recipients call log showed nearly a 2 hour difference (Europe). When you have a short window to be able to communicate with your family and friends and you have nothing but issues, it makes it really hard to recommend this app to others. Output: App - Connectivity - Negative, App - Features - Negative, App - Notification - Negative, App - Usability - Negative $$$

Bug+ chat backup

I deleted the app and downloaded it again because of a bug and J lost a month+ of important info because the so called ICloud wasn’t on. That’s stupid. My messages should be on no matter what as long as my number is on everything else is the same except the chat this is annoying. There should be reminder of chat backup for WhatsApp and clear cut explain action on how the app works it has nothing to do with my phone number I just realized all the chat from a month are gone.

App Features

Chat Backup

Negative

App Features - Chat Backup - Negative

### USER:Bug+ chat backup, I deleted the app and downloaded it again because of a bug and J lost a month+ of important info because the so called ICloud wasn’t on. That’s stupid. My messages should be on no matter what as long as my number is on everything else is the same except the chat this is annoying. There should be reminder of chat backup for WhatsApp and clear cut explain action on how the app works it has nothing to do with my phone number I just realized all the chat from a month are gone. ### ASSISTANT: App Features - Chat Backup - Negative )))

### Review: title: Bug+ chat backup, content: I deleted the app and downloaded it again because of a bug and J lost a month+ of important info because the so called ICloud wasn’t on. That’s stupid. My messages should be on no matter what as long as my number is on everything else is the same except the chat this is annoying. There should be reminder of chat backup for WhatsApp and clear cut explain action on how the app works it has nothing to do with my phone number I just realized all the chat from a month are gone. ### Analysis: categories: App Features, aspects: Chat Backup, sentiments: Negative )))

### Review: title: Bug+ chat backup, content: I deleted the app and downloaded it again because of a bug and J lost a month+ of important info because the so called ICloud wasn’t on. That’s stupid. My messages should be on no matter what as long as my number is on everything else is the same except the chat this is annoying. There should be reminder of chat backup for WhatsApp and clear cut explain action on how the app works it has nothing to do with my phone number I just realized all the chat from a month are gone. ### Analysis: categories: (App Features) aspects: (Chat Backup) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Bug+ chat backup, I deleted the app and downloaded it again because of a bug and J lost a month+ of important info because the so called ICloud wasn’t on. That’s stupid. My messages should be on no matter what as long as my number is on everything else is the same except the chat this is annoying. There should be reminder of chat backup for WhatsApp and clear cut explain action on how the app works it has nothing to do with my phone number I just realized all the chat from a month are gone. Output: App Features - Chat Backup - Negative $$$

Good experience good but not good experience at all

Why is not a good experience I had a phone that I had was with a different number was not this new phone I have and I have my people on that on WhatsApp with that other phone I had with a different number and I can’t get my contacts from that that iPhone anymore and I can talk to the person I was talking to chatting with because what’s up girl never did what they did they never did anything for me to get my contacts on this new phone unfortunately I do you spell my phone and I do not have the contacts of the other phone from ‎WhatsApp I needed him but what’s up did not do that for me when I asked it was a horrible and still is horrible because I still can I get my contacts from ‎WhatsApp and they still haven’t done anything it’s a bad service and it’s a bad thing I like it but they haven’t done anything for me when I needed it

Communication

Contacts

Negative

Communication - Contacts - Negative

### USER:Good experience good but not good experience at all, Why is not a good experience I had a phone that I had was with a different number was not this new phone I have and I have my people on that on WhatsApp with that other phone I had with a different number and I can’t get my contacts from that that iPhone anymore and I can talk to the person I was talking to chatting with because what’s up girl never did what they did they never did anything for me to get my contacts on this new phone unfortunately I do you spell my phone and I do not have the contacts of the other phone from ‎WhatsApp I needed him but what’s up did not do that for me when I asked it was a horrible and still is horrible because I still can I get my contacts from ‎WhatsApp and they still haven’t done anything it’s a bad service and it’s a bad thing I like it but they haven’t done anything for me when I needed it ### ASSISTANT: Communication - Contacts - Negative )))

### Review: title: Good experience good but not good experience at all, content: Why is not a good experience I had a phone that I had was with a different number was not this new phone I have and I have my people on that on WhatsApp with that other phone I had with a different number and I can’t get my contacts from that that iPhone anymore and I can talk to the person I was talking to chatting with because what’s up girl never did what they did they never did anything for me to get my contacts on this new phone unfortunately I do you spell my phone and I do not have the contacts of the other phone from ‎WhatsApp I needed him but what’s up did not do that for me when I asked it was a horrible and still is horrible because I still can I get my contacts from ‎WhatsApp and they still haven’t done anything it’s a bad service and it’s a bad thing I like it but they haven’t done anything for me when I needed it ### Analysis: categories: Communication, aspects: Contacts, sentiments: Negative )))

### Review: title: Good experience good but not good experience at all, content: Why is not a good experience I had a phone that I had was with a different number was not this new phone I have and I have my people on that on WhatsApp with that other phone I had with a different number and I can’t get my contacts from that that iPhone anymore and I can talk to the person I was talking to chatting with because what’s up girl never did what they did they never did anything for me to get my contacts on this new phone unfortunately I do you spell my phone and I do not have the contacts of the other phone from ‎WhatsApp I needed him but what’s up did not do that for me when I asked it was a horrible and still is horrible because I still can I get my contacts from ‎WhatsApp and they still haven’t done anything it’s a bad service and it’s a bad thing I like it but they haven’t done anything for me when I needed it ### Analysis: categories: (Communication) aspects: (Contacts) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Good experience good but not good experience at all, Why is not a good experience I had a phone that I had was with a different number was not this new phone I have and I have my people on that on WhatsApp with that other phone I had with a different number and I can’t get my contacts from that that iPhone anymore and I can talk to the person I was talking to chatting with because what’s up girl never did what they did they never did anything for me to get my contacts on this new phone unfortunately I do you spell my phone and I do not have the contacts of the other phone from ‎WhatsApp I needed him but what’s up did not do that for me when I asked it was a horrible and still is horrible because I still can I get my contacts from ‎WhatsApp and they still haven’t done anything it’s a bad service and it’s a bad thing I like it but they haven’t done anything for me when I needed it Output: Communication - Contacts - Negative $$$

WhatsApp's Overlapping Sounds and App Freezing: A Frustrating Experience

WhatsApp, the widely used messaging app, has recently caused frustration due to two recurring issues: overlapping sounds and app freezing. The notification sounds frequently overlap, making it challenging to differentiate messages, causing confusion and missed information. Additionally, the app freezes during usage, disrupting workflow and necessitating restarts. Despite updates, these problems persist, hampering the app's usability and reliability. It is crucial for WhatsApp's developers to address these issues promptly, improving sound notifications and resolving freezing problems. Such improvements would greatly enhance the user experience and restore trust in the app's functionality., , Feel free to modify and adjust this shorter version as per your requirements.

App-Quality, App-Quality, App-Quality

Sound Notification, App Functionality, Reliability

Negative, Negative, Negative

App-Quality - Sound Notification - Negative, App-Quality - App Functionality - Negative, App-Quality - Reliability - Negative

### USER:WhatsApp's Overlapping Sounds and App Freezing: A Frustrating Experience, WhatsApp, the widely used messaging app, has recently caused frustration due to two recurring issues: overlapping sounds and app freezing. The notification sounds frequently overlap, making it challenging to differentiate messages, causing confusion and missed information. Additionally, the app freezes during usage, disrupting workflow and necessitating restarts. Despite updates, these problems persist, hampering the app's usability and reliability. It is crucial for WhatsApp's developers to address these issues promptly, improving sound notifications and resolving freezing problems. Such improvements would greatly enhance the user experience and restore trust in the app's functionality., , Feel free to modify and adjust this shorter version as per your requirements. ### ASSISTANT: App-Quality - Sound Notification - Negative, App-Quality - App Functionality - Negative, App-Quality - Reliability - Negative )))

### Review: title: WhatsApp's Overlapping Sounds and App Freezing: A Frustrating Experience, content: WhatsApp, the widely used messaging app, has recently caused frustration due to two recurring issues: overlapping sounds and app freezing. The notification sounds frequently overlap, making it challenging to differentiate messages, causing confusion and missed information. Additionally, the app freezes during usage, disrupting workflow and necessitating restarts. Despite updates, these problems persist, hampering the app's usability and reliability. It is crucial for WhatsApp's developers to address these issues promptly, improving sound notifications and resolving freezing problems. Such improvements would greatly enhance the user experience and restore trust in the app's functionality., , Feel free to modify and adjust this shorter version as per your requirements. ### Analysis: categories: App-Quality, App-Quality, App-Quality, aspects: Sound Notification, App Functionality, Reliability, sentiments: Negative, Negative, Negative )))

### Review: title: WhatsApp's Overlapping Sounds and App Freezing: A Frustrating Experience, content: WhatsApp, the widely used messaging app, has recently caused frustration due to two recurring issues: overlapping sounds and app freezing. The notification sounds frequently overlap, making it challenging to differentiate messages, causing confusion and missed information. Additionally, the app freezes during usage, disrupting workflow and necessitating restarts. Despite updates, these problems persist, hampering the app's usability and reliability. It is crucial for WhatsApp's developers to address these issues promptly, improving sound notifications and resolving freezing problems. Such improvements would greatly enhance the user experience and restore trust in the app's functionality., , Feel free to modify and adjust this shorter version as per your requirements. ### Analysis: categories: (App-Quality, App-Quality, App-Quality) aspects: (Sound Notification, App Functionality, Reliability) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WhatsApp's Overlapping Sounds and App Freezing: A Frustrating Experience, WhatsApp, the widely used messaging app, has recently caused frustration due to two recurring issues: overlapping sounds and app freezing. The notification sounds frequently overlap, making it challenging to differentiate messages, causing confusion and missed information. Additionally, the app freezes during usage, disrupting workflow and necessitating restarts. Despite updates, these problems persist, hampering the app's usability and reliability. It is crucial for WhatsApp's developers to address these issues promptly, improving sound notifications and resolving freezing problems. Such improvements would greatly enhance the user experience and restore trust in the app's functionality., , Feel free to modify and adjust this shorter version as per your requirements. Output: App-Quality - Sound Notification - Negative, App-Quality - App Functionality - Negative, App-Quality - Reliability - Negative $$$

Why you should or should not the game?

This is number one why you should download this game if you download this game you could or you could text them you can send them a message in any kind of language like Japanese Portuguese, English Chinese you could also have friends, even though you could still chat with them. Number two. why you should not download this game., When you trying to take a picture of something or you want to send them, can you take a picture? It could be close or you could have times or you’re not allowed to touch your phone even though it’s very important and your phone shut down that’s why you should download it., And of course

Interface, Interface

Messaging, Picture-taking

Positive, Negative

Interface - Messaging - Positive, Interface - Picture-taking - Negative

### USER:Why you should or should not the game?, This is number one why you should download this game if you download this game you could or you could text them you can send them a message in any kind of language like Japanese Portuguese, English Chinese you could also have friends, even though you could still chat with them. Number two. why you should not download this game., When you trying to take a picture of something or you want to send them, can you take a picture? It could be close or you could have times or you’re not allowed to touch your phone even though it’s very important and your phone shut down that’s why you should download it., And of course ### ASSISTANT: Interface - Messaging - Positive, Interface - Picture-taking - Negative )))

### Review: title: Why you should or should not the game?, content: This is number one why you should download this game if you download this game you could or you could text them you can send them a message in any kind of language like Japanese Portuguese, English Chinese you could also have friends, even though you could still chat with them. Number two. why you should not download this game., When you trying to take a picture of something or you want to send them, can you take a picture? It could be close or you could have times or you’re not allowed to touch your phone even though it’s very important and your phone shut down that’s why you should download it., And of course ### Analysis: categories: Interface, Interface, aspects: Messaging, Picture-taking, sentiments: Positive, Negative )))

### Review: title: Why you should or should not the game?, content: This is number one why you should download this game if you download this game you could or you could text them you can send them a message in any kind of language like Japanese Portuguese, English Chinese you could also have friends, even though you could still chat with them. Number two. why you should not download this game., When you trying to take a picture of something or you want to send them, can you take a picture? It could be close or you could have times or you’re not allowed to touch your phone even though it’s very important and your phone shut down that’s why you should download it., And of course ### Analysis: categories: (Interface, Interface) aspects: (Messaging, Picture-taking) sentiments: (Positive, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Why you should or should not the game?, This is number one why you should download this game if you download this game you could or you could text them you can send them a message in any kind of language like Japanese Portuguese, English Chinese you could also have friends, even though you could still chat with them. Number two. why you should not download this game., When you trying to take a picture of something or you want to send them, can you take a picture? It could be close or you could have times or you’re not allowed to touch your phone even though it’s very important and your phone shut down that’s why you should download it., And of course Output: Interface - Messaging - Positive, Interface - Picture-taking - Negative $$$