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Alpaca69B

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First time virtual visitor.. disappointed

As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm. I found myself wanting to be seen by a medical professional as soon as possible. Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions.. within minutes I was able to have myself scheduled in queue to be called back by a doctor... I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue. I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue. I contacted my family physician and was able to schedule a FaceTime appointment within the hour. It was then when I cancelled my Teladoc appointment. Hope this is not typical for other patients. The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one.

Service

Appointment Scheduling

Negative

Service - Appointment Scheduling - Negative

### USER:First time virtual visitor.. disappointed, As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm. I found myself wanting to be seen by a medical professional as soon as possible. Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions.. within minutes I was able to have myself scheduled in queue to be called back by a doctor... I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue. I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue. I contacted my family physician and was able to schedule a FaceTime appointment within the hour. It was then when I cancelled my Teladoc appointment. Hope this is not typical for other patients. The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. ### ASSISTANT: Service - Appointment Scheduling - Negative )))

### Review: title: First time virtual visitor.. disappointed, content: As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm. I found myself wanting to be seen by a medical professional as soon as possible. Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions.. within minutes I was able to have myself scheduled in queue to be called back by a doctor... I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue. I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue. I contacted my family physician and was able to schedule a FaceTime appointment within the hour. It was then when I cancelled my Teladoc appointment. Hope this is not typical for other patients. The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. ### Analysis: categories: Service, aspects: Appointment Scheduling, sentiments: Negative )))

### Review: title: First time virtual visitor.. disappointed, content: As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm. I found myself wanting to be seen by a medical professional as soon as possible. Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions.. within minutes I was able to have myself scheduled in queue to be called back by a doctor... I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue. I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue. I contacted my family physician and was able to schedule a FaceTime appointment within the hour. It was then when I cancelled my Teladoc appointment. Hope this is not typical for other patients. The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. ### Analysis: categories: (Service) aspects: (Appointment Scheduling) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: First time virtual visitor.. disappointed, As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm. I found myself wanting to be seen by a medical professional as soon as possible. Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions.. within minutes I was able to have myself scheduled in queue to be called back by a doctor... I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue. I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue. I contacted my family physician and was able to schedule a FaceTime appointment within the hour. It was then when I cancelled my Teladoc appointment. Hope this is not typical for other patients. The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. Output: Service - Appointment Scheduling - Negative $$$

Literally go anywhere else

I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work.

App Interface, Connectivity, Scheduling, Scheduling

Functionality, Call Reliability, Flexibility, Availability

Negative, Negative, Negative, Negative

App Interface - Functionality - Negative, Connectivity - Call Reliability - Negative, Scheduling - Flexibility - Negative, Scheduling - Availability - Negative

### USER:Literally go anywhere else, I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. ### ASSISTANT: App Interface - Functionality - Negative, Connectivity - Call Reliability - Negative, Scheduling - Flexibility - Negative, Scheduling - Availability - Negative )))

### Review: title: Literally go anywhere else, content: I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. ### Analysis: categories: App Interface, Connectivity, Scheduling, Scheduling, aspects: Functionality, Call Reliability, Flexibility, Availability, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Literally go anywhere else, content: I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. ### Analysis: categories: (App Interface, Connectivity, Scheduling, Scheduling) aspects: (Functionality, Call Reliability, Flexibility, Availability) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Literally go anywhere else, I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. Output: App Interface - Functionality - Negative, Connectivity - Call Reliability - Negative, Scheduling - Flexibility - Negative, Scheduling - Availability - Negative $$$

It’s ok

The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many.

App, App, App, App, App

Performance, Notifications, Privacy, Usability, Therapeutic Features

Negative, Negative, Negative, Positive, Positive

App - Performance - Negative, App - Notifications - Negative, App - Privacy - Negative, App - Usability - Positive, App - Therapeutic Features - Positive

### USER:It’s ok, The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. ### ASSISTANT: App - Performance - Negative, App - Notifications - Negative, App - Privacy - Negative, App - Usability - Positive, App - Therapeutic Features - Positive )))

### Review: title: It’s ok, content: The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. ### Analysis: categories: App, App, App, App, App, aspects: Performance, Notifications, Privacy, Usability, Therapeutic Features, sentiments: Negative, Negative, Negative, Positive, Positive )))

### Review: title: It’s ok, content: The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. ### Analysis: categories: (App, App, App, App, App) aspects: (Performance, Notifications, Privacy, Usability, Therapeutic Features) sentiments: (Negative, Negative, Negative, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: It’s ok, The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. Output: App - Performance - Negative, App - Notifications - Negative, App - Privacy - Negative, App - Usability - Positive, App - Therapeutic Features - Positive $$$

Waste of time

I set my appointment up at 8:13 AM. I have not been seen for the past eight hours. I came to the reviews and observed that other people are having the same issues. I’ve contacted customer service and they said that they cannot give me an estimated time that I will be seen however it would be soon. I’ve been getting an automated message every hour for the past eight hours saying that I would be seen soon. I if I would’ve known that I was not going to be seen today I would’ve gone to a walk-in clinic. Whenever I spoke to customer service they told me there was nothing they could do to show that I’ve been in their virtual waiting room all day so I could have proof for work. This application and company is very unreliable for the working class citizen. , , I will update tomorrow on how the care is if I ever am scene by a healthcare professional.

Service, Company

Waiting Time, Reliability

Negative, Negative

Service - Waiting Time - Negative, Company - Reliability - Negative

### USER:Waste of time, I set my appointment up at 8:13 AM. I have not been seen for the past eight hours. I came to the reviews and observed that other people are having the same issues. I’ve contacted customer service and they said that they cannot give me an estimated time that I will be seen however it would be soon. I’ve been getting an automated message every hour for the past eight hours saying that I would be seen soon. I if I would’ve known that I was not going to be seen today I would’ve gone to a walk-in clinic. Whenever I spoke to customer service they told me there was nothing they could do to show that I’ve been in their virtual waiting room all day so I could have proof for work. This application and company is very unreliable for the working class citizen. , , I will update tomorrow on how the care is if I ever am scene by a healthcare professional. ### ASSISTANT: Service - Waiting Time - Negative, Company - Reliability - Negative )))

### Review: title: Waste of time, content: I set my appointment up at 8:13 AM. I have not been seen for the past eight hours. I came to the reviews and observed that other people are having the same issues. I’ve contacted customer service and they said that they cannot give me an estimated time that I will be seen however it would be soon. I’ve been getting an automated message every hour for the past eight hours saying that I would be seen soon. I if I would’ve known that I was not going to be seen today I would’ve gone to a walk-in clinic. Whenever I spoke to customer service they told me there was nothing they could do to show that I’ve been in their virtual waiting room all day so I could have proof for work. This application and company is very unreliable for the working class citizen. , , I will update tomorrow on how the care is if I ever am scene by a healthcare professional. ### Analysis: categories: Service, Company, aspects: Waiting Time, Reliability, sentiments: Negative, Negative )))

### Review: title: Waste of time, content: I set my appointment up at 8:13 AM. I have not been seen for the past eight hours. I came to the reviews and observed that other people are having the same issues. I’ve contacted customer service and they said that they cannot give me an estimated time that I will be seen however it would be soon. I’ve been getting an automated message every hour for the past eight hours saying that I would be seen soon. I if I would’ve known that I was not going to be seen today I would’ve gone to a walk-in clinic. Whenever I spoke to customer service they told me there was nothing they could do to show that I’ve been in their virtual waiting room all day so I could have proof for work. This application and company is very unreliable for the working class citizen. , , I will update tomorrow on how the care is if I ever am scene by a healthcare professional. ### Analysis: categories: (Service, Company) aspects: (Waiting Time, Reliability) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Waste of time, I set my appointment up at 8:13 AM. I have not been seen for the past eight hours. I came to the reviews and observed that other people are having the same issues. I’ve contacted customer service and they said that they cannot give me an estimated time that I will be seen however it would be soon. I’ve been getting an automated message every hour for the past eight hours saying that I would be seen soon. I if I would’ve known that I was not going to be seen today I would’ve gone to a walk-in clinic. Whenever I spoke to customer service they told me there was nothing they could do to show that I’ve been in their virtual waiting room all day so I could have proof for work. This application and company is very unreliable for the working class citizen. , , I will update tomorrow on how the care is if I ever am scene by a healthcare professional. Output: Service - Waiting Time - Negative, Company - Reliability - Negative $$$

Good experience

I've had nothing but good experiences. It's part of our plan in my husbands insurance policy thru work so it's free for us to use. The longest time I've waited for a call back is 30 mins. Its usually five minutes seriously. The doctors are always very professional, I don't call or go in unless it's absolutely necessary. My family has had a lot of minor health issues for years. A lot is seasonal sinus infections. About 2 good ones a year. I try OTC meds for a good week before I call. I've always gotten antibiotics when warranted. Ive called with UTI, which I've suffered with for years. I always buy the OTC test strips and test prior to calling once again always have gotten antibiotics for it. I don't have anything bad to say. You can also take photos and upload as well of your calling about a rash of topical infection.

App Experience, App Experience, App Experience, Medical Expertise, Medical Expertise, Medical Expertise

User interface, Functionality, Wait time, Bedside manner, Effectiveness of treatment, Prescription accuracy

positive, positive, positive, positive, positive, positive

App Experience - User interface - positive, App Experience - Functionality - positive, App Experience - Wait time - positive, Medical Expertise - Bedside manner - positive, Medical Expertise - Effectiveness of treatment - positive, Medical Expertise - Prescription accuracy - positive

### USER:Good experience, I've had nothing but good experiences. It's part of our plan in my husbands insurance policy thru work so it's free for us to use. The longest time I've waited for a call back is 30 mins. Its usually five minutes seriously. The doctors are always very professional, I don't call or go in unless it's absolutely necessary. My family has had a lot of minor health issues for years. A lot is seasonal sinus infections. About 2 good ones a year. I try OTC meds for a good week before I call. I've always gotten antibiotics when warranted. Ive called with UTI, which I've suffered with for years. I always buy the OTC test strips and test prior to calling once again always have gotten antibiotics for it. I don't have anything bad to say. You can also take photos and upload as well of your calling about a rash of topical infection. ### ASSISTANT: App Experience - User interface - positive, App Experience - Functionality - positive, App Experience - Wait time - positive, Medical Expertise - Bedside manner - positive, Medical Expertise - Effectiveness of treatment - positive, Medical Expertise - Prescription accuracy - positive )))

### Review: title: Good experience, content: I've had nothing but good experiences. It's part of our plan in my husbands insurance policy thru work so it's free for us to use. The longest time I've waited for a call back is 30 mins. Its usually five minutes seriously. The doctors are always very professional, I don't call or go in unless it's absolutely necessary. My family has had a lot of minor health issues for years. A lot is seasonal sinus infections. About 2 good ones a year. I try OTC meds for a good week before I call. I've always gotten antibiotics when warranted. Ive called with UTI, which I've suffered with for years. I always buy the OTC test strips and test prior to calling once again always have gotten antibiotics for it. I don't have anything bad to say. You can also take photos and upload as well of your calling about a rash of topical infection. ### Analysis: categories: App Experience, App Experience, App Experience, Medical Expertise, Medical Expertise, Medical Expertise, aspects: User interface, Functionality, Wait time, Bedside manner, Effectiveness of treatment, Prescription accuracy, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Good experience, content: I've had nothing but good experiences. It's part of our plan in my husbands insurance policy thru work so it's free for us to use. The longest time I've waited for a call back is 30 mins. Its usually five minutes seriously. The doctors are always very professional, I don't call or go in unless it's absolutely necessary. My family has had a lot of minor health issues for years. A lot is seasonal sinus infections. About 2 good ones a year. I try OTC meds for a good week before I call. I've always gotten antibiotics when warranted. Ive called with UTI, which I've suffered with for years. I always buy the OTC test strips and test prior to calling once again always have gotten antibiotics for it. I don't have anything bad to say. You can also take photos and upload as well of your calling about a rash of topical infection. ### Analysis: categories: (App Experience, App Experience, App Experience, Medical Expertise, Medical Expertise, Medical Expertise) aspects: (User interface, Functionality, Wait time, Bedside manner, Effectiveness of treatment, Prescription accuracy) sentiments: (positive, positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Good experience, I've had nothing but good experiences. It's part of our plan in my husbands insurance policy thru work so it's free for us to use. The longest time I've waited for a call back is 30 mins. Its usually five minutes seriously. The doctors are always very professional, I don't call or go in unless it's absolutely necessary. My family has had a lot of minor health issues for years. A lot is seasonal sinus infections. About 2 good ones a year. I try OTC meds for a good week before I call. I've always gotten antibiotics when warranted. Ive called with UTI, which I've suffered with for years. I always buy the OTC test strips and test prior to calling once again always have gotten antibiotics for it. I don't have anything bad to say. You can also take photos and upload as well of your calling about a rash of topical infection. Output: App Experience - User interface - positive, App Experience - Functionality - positive, App Experience - Wait time - positive, Medical Expertise - Bedside manner - positive, Medical Expertise - Effectiveness of treatment - positive, Medical Expertise - Prescription accuracy - positive $$$

Michelle

I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value!

Cost, Convenience, Service, Service, Service, Overall

Price, Time-saving, Doctor's thoroughness, Doctor's helpfulness, Doctor's care, Value

positive, positive, positive, positive, positive, positive

Cost - Price - positive, Convenience - Time-saving - positive, Service - Doctor's thoroughness - positive, Service - Doctor's helpfulness - positive, Service - Doctor's care - positive, Overall - Value - positive

### USER:Michelle, I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! ### ASSISTANT: Cost - Price - positive, Convenience - Time-saving - positive, Service - Doctor's thoroughness - positive, Service - Doctor's helpfulness - positive, Service - Doctor's care - positive, Overall - Value - positive )))

### Review: title: Michelle, content: I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! ### Analysis: categories: Cost, Convenience, Service, Service, Service, Overall, aspects: Price, Time-saving, Doctor's thoroughness, Doctor's helpfulness, Doctor's care, Value, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Michelle, content: I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! ### Analysis: categories: (Cost, Convenience, Service, Service, Service, Overall) aspects: (Price, Time-saving, Doctor's thoroughness, Doctor's helpfulness, Doctor's care, Value) sentiments: (positive, positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Michelle, I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! Output: Cost - Price - positive, Convenience - Time-saving - positive, Service - Doctor's thoroughness - positive, Service - Doctor's helpfulness - positive, Service - Doctor's care - positive, Overall - Value - positive $$$

Insane wait times

UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care.

App, App, App, App

Wait Time, Customer Service, Services Provided, Price

negative, negative, negative, negative

App - Wait Time - negative, App - Customer Service - negative, App - Services Provided - negative, App - Price - negative

### USER:Insane wait times, UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. ### ASSISTANT: App - Wait Time - negative, App - Customer Service - negative, App - Services Provided - negative, App - Price - negative )))

### Review: title: Insane wait times, content: UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. ### Analysis: categories: App, App, App, App, aspects: Wait Time, Customer Service, Services Provided, Price, sentiments: negative, negative, negative, negative )))

### Review: title: Insane wait times, content: UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. ### Analysis: categories: (App, App, App, App) aspects: (Wait Time, Customer Service, Services Provided, Price) sentiments: (negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Insane wait times, UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. Output: App - Wait Time - negative, App - Customer Service - negative, App - Services Provided - negative, App - Price - negative $$$

Doctors rush through sessions. Prescriptions don’t make to pharmacies. Unreliable.

(Update: I changed from 2 stars to 1 star because when I messages them about what happened they instead of trying to fix the issue told me to call the customer support number. They a re a joke), (Original), Maybe I had a bad doctor or a doctor having a bad day but it appeared to me he was rushing through appointment (apparently doctors get paid per session not per hour)., He jumped to the prescription too soon without asking enough questions. He didn’t discuss the side effects or when and how to take the medication but I didn’t want to write a bad review until today when I went to pharmacy to pick up the medication and they said they never received an order from the doctor and suggested that I contact the doctor but Teladoc doesn’t even give you an option to contact that doctor., I’m glad my insurance covers 100% of the visit otherwise I’d be furious with them.

Healthcare, Healthcare, Healthcare, Healthcare

Doctor, Appointment, Prescription, Customer Service

negative, negative, negative, negative

Healthcare - Doctor - negative, Healthcare - Appointment - negative, Healthcare - Prescription - negative, Healthcare - Customer Service - negative

### USER:Doctors rush through sessions. Prescriptions don’t make to pharmacies. Unreliable., (Update: I changed from 2 stars to 1 star because when I messages them about what happened they instead of trying to fix the issue told me to call the customer support number. They a re a joke), (Original), Maybe I had a bad doctor or a doctor having a bad day but it appeared to me he was rushing through appointment (apparently doctors get paid per session not per hour)., He jumped to the prescription too soon without asking enough questions. He didn’t discuss the side effects or when and how to take the medication but I didn’t want to write a bad review until today when I went to pharmacy to pick up the medication and they said they never received an order from the doctor and suggested that I contact the doctor but Teladoc doesn’t even give you an option to contact that doctor., I’m glad my insurance covers 100% of the visit otherwise I’d be furious with them. ### ASSISTANT: Healthcare - Doctor - negative, Healthcare - Appointment - negative, Healthcare - Prescription - negative, Healthcare - Customer Service - negative )))

### Review: title: Doctors rush through sessions. Prescriptions don’t make to pharmacies. Unreliable., content: (Update: I changed from 2 stars to 1 star because when I messages them about what happened they instead of trying to fix the issue told me to call the customer support number. They a re a joke), (Original), Maybe I had a bad doctor or a doctor having a bad day but it appeared to me he was rushing through appointment (apparently doctors get paid per session not per hour)., He jumped to the prescription too soon without asking enough questions. He didn’t discuss the side effects or when and how to take the medication but I didn’t want to write a bad review until today when I went to pharmacy to pick up the medication and they said they never received an order from the doctor and suggested that I contact the doctor but Teladoc doesn’t even give you an option to contact that doctor., I’m glad my insurance covers 100% of the visit otherwise I’d be furious with them. ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Doctor, Appointment, Prescription, Customer Service, sentiments: negative, negative, negative, negative )))

### Review: title: Doctors rush through sessions. Prescriptions don’t make to pharmacies. Unreliable., content: (Update: I changed from 2 stars to 1 star because when I messages them about what happened they instead of trying to fix the issue told me to call the customer support number. They a re a joke), (Original), Maybe I had a bad doctor or a doctor having a bad day but it appeared to me he was rushing through appointment (apparently doctors get paid per session not per hour)., He jumped to the prescription too soon without asking enough questions. He didn’t discuss the side effects or when and how to take the medication but I didn’t want to write a bad review until today when I went to pharmacy to pick up the medication and they said they never received an order from the doctor and suggested that I contact the doctor but Teladoc doesn’t even give you an option to contact that doctor., I’m glad my insurance covers 100% of the visit otherwise I’d be furious with them. ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Doctor, Appointment, Prescription, Customer Service) sentiments: (negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Doctors rush through sessions. Prescriptions don’t make to pharmacies. Unreliable., (Update: I changed from 2 stars to 1 star because when I messages them about what happened they instead of trying to fix the issue told me to call the customer support number. They a re a joke), (Original), Maybe I had a bad doctor or a doctor having a bad day but it appeared to me he was rushing through appointment (apparently doctors get paid per session not per hour)., He jumped to the prescription too soon without asking enough questions. He didn’t discuss the side effects or when and how to take the medication but I didn’t want to write a bad review until today when I went to pharmacy to pick up the medication and they said they never received an order from the doctor and suggested that I contact the doctor but Teladoc doesn’t even give you an option to contact that doctor., I’m glad my insurance covers 100% of the visit otherwise I’d be furious with them. Output: Healthcare - Doctor - negative, Healthcare - Appointment - negative, Healthcare - Prescription - negative, Healthcare - Customer Service - negative $$$

Needs work

First off that I can’t just hop out of the app for one second to look at a date or photo to show the doc, without the app freaking resetting and requiring a log in is ridiculous. Fix you memory issues, it should not lose everything just because you switch to another app. Ridiculous!, , Second WHY CANT WE MAKE CHANGES TO OUR INSURANCE INFO?!?! I couldn’t find my teledoc card so I had to attempt to find my healthcare provider from the absolutely jumbled mess of a list of providers. No order, nothing by state, just a random awful mess of providers with vague names. Then I found my teledoc card and ID and attempted to update my healthcare info and LO AND BEHOLD IT IS LOCKED. I call tech support and she’s like yeah, sorry we get that a lot. Then freaking FIX it. There’s NO reason to not be able to update this information without making a brand new account. FIX THESE SLOPPY MISTAKES.

App, App, App, App, App

Memory, Insurance, Healthcare Provider List, Tech Support, Account Creation

Negative, Negative, Negative, Negative, Negative

App - Memory - Negative, App - Insurance - Negative, App - Healthcare Provider List - Negative, App - Tech Support - Negative, App - Account Creation - Negative

### USER:Needs work, First off that I can’t just hop out of the app for one second to look at a date or photo to show the doc, without the app freaking resetting and requiring a log in is ridiculous. Fix you memory issues, it should not lose everything just because you switch to another app. Ridiculous!, , Second WHY CANT WE MAKE CHANGES TO OUR INSURANCE INFO?!?! I couldn’t find my teledoc card so I had to attempt to find my healthcare provider from the absolutely jumbled mess of a list of providers. No order, nothing by state, just a random awful mess of providers with vague names. Then I found my teledoc card and ID and attempted to update my healthcare info and LO AND BEHOLD IT IS LOCKED. I call tech support and she’s like yeah, sorry we get that a lot. Then freaking FIX it. There’s NO reason to not be able to update this information without making a brand new account. FIX THESE SLOPPY MISTAKES. ### ASSISTANT: App - Memory - Negative, App - Insurance - Negative, App - Healthcare Provider List - Negative, App - Tech Support - Negative, App - Account Creation - Negative )))

### Review: title: Needs work, content: First off that I can’t just hop out of the app for one second to look at a date or photo to show the doc, without the app freaking resetting and requiring a log in is ridiculous. Fix you memory issues, it should not lose everything just because you switch to another app. Ridiculous!, , Second WHY CANT WE MAKE CHANGES TO OUR INSURANCE INFO?!?! I couldn’t find my teledoc card so I had to attempt to find my healthcare provider from the absolutely jumbled mess of a list of providers. No order, nothing by state, just a random awful mess of providers with vague names. Then I found my teledoc card and ID and attempted to update my healthcare info and LO AND BEHOLD IT IS LOCKED. I call tech support and she’s like yeah, sorry we get that a lot. Then freaking FIX it. There’s NO reason to not be able to update this information without making a brand new account. FIX THESE SLOPPY MISTAKES. ### Analysis: categories: App, App, App, App, App, aspects: Memory, Insurance, Healthcare Provider List, Tech Support, Account Creation, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Needs work, content: First off that I can’t just hop out of the app for one second to look at a date or photo to show the doc, without the app freaking resetting and requiring a log in is ridiculous. Fix you memory issues, it should not lose everything just because you switch to another app. Ridiculous!, , Second WHY CANT WE MAKE CHANGES TO OUR INSURANCE INFO?!?! I couldn’t find my teledoc card so I had to attempt to find my healthcare provider from the absolutely jumbled mess of a list of providers. No order, nothing by state, just a random awful mess of providers with vague names. Then I found my teledoc card and ID and attempted to update my healthcare info and LO AND BEHOLD IT IS LOCKED. I call tech support and she’s like yeah, sorry we get that a lot. Then freaking FIX it. There’s NO reason to not be able to update this information without making a brand new account. FIX THESE SLOPPY MISTAKES. ### Analysis: categories: (App, App, App, App, App) aspects: (Memory, Insurance, Healthcare Provider List, Tech Support, Account Creation) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Needs work, First off that I can’t just hop out of the app for one second to look at a date or photo to show the doc, without the app freaking resetting and requiring a log in is ridiculous. Fix you memory issues, it should not lose everything just because you switch to another app. Ridiculous!, , Second WHY CANT WE MAKE CHANGES TO OUR INSURANCE INFO?!?! I couldn’t find my teledoc card so I had to attempt to find my healthcare provider from the absolutely jumbled mess of a list of providers. No order, nothing by state, just a random awful mess of providers with vague names. Then I found my teledoc card and ID and attempted to update my healthcare info and LO AND BEHOLD IT IS LOCKED. I call tech support and she’s like yeah, sorry we get that a lot. Then freaking FIX it. There’s NO reason to not be able to update this information without making a brand new account. FIX THESE SLOPPY MISTAKES. Output: App - Memory - Negative, App - Insurance - Negative, App - Healthcare Provider List - Negative, App - Tech Support - Negative, App - Account Creation - Negative $$$

Don't waste you time with Teledoc

Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician.

Healthcare

Customer support

Negative

Healthcare - Customer support - Negative

### USER:Don't waste you time with Teledoc, Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician. ### ASSISTANT: Healthcare - Customer support - Negative )))

### Review: title: Don't waste you time with Teledoc, content: Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician. ### Analysis: categories: Healthcare, aspects: Customer support, sentiments: Negative )))

### Review: title: Don't waste you time with Teledoc, content: Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician. ### Analysis: categories: (Healthcare) aspects: (Customer support) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Don't waste you time with Teledoc, Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician. Output: Healthcare - Customer support - Negative $$$

Scheduling is awful for mental health

The way they have their scheduling set up is atrocious. You pretty much have to request an appointment as opposed to scheduling one and you choose 2 backup options in case the provider isn’t available at the preferred date and time. I’ve tried to see at least 5 different providers and they all deny my requested times. It takes 3 days for them to get back to you and they literally wait until the third day to say the provider is unavailable. I started this process with weeks worth of my prescription left and now I’m down to days because of how awful this process is. There’s no way for you to truly know the providers’ availability it’s like a gamble. I do not recommend this app at all for mental health it will make your mental health worse just trying to get an appointment.

Scheduling

Availability

Negative

Scheduling - Availability - Negative

### USER:Scheduling is awful for mental health, The way they have their scheduling set up is atrocious. You pretty much have to request an appointment as opposed to scheduling one and you choose 2 backup options in case the provider isn’t available at the preferred date and time. I’ve tried to see at least 5 different providers and they all deny my requested times. It takes 3 days for them to get back to you and they literally wait until the third day to say the provider is unavailable. I started this process with weeks worth of my prescription left and now I’m down to days because of how awful this process is. There’s no way for you to truly know the providers’ availability it’s like a gamble. I do not recommend this app at all for mental health it will make your mental health worse just trying to get an appointment. ### ASSISTANT: Scheduling - Availability - Negative )))

### Review: title: Scheduling is awful for mental health, content: The way they have their scheduling set up is atrocious. You pretty much have to request an appointment as opposed to scheduling one and you choose 2 backup options in case the provider isn’t available at the preferred date and time. I’ve tried to see at least 5 different providers and they all deny my requested times. It takes 3 days for them to get back to you and they literally wait until the third day to say the provider is unavailable. I started this process with weeks worth of my prescription left and now I’m down to days because of how awful this process is. There’s no way for you to truly know the providers’ availability it’s like a gamble. I do not recommend this app at all for mental health it will make your mental health worse just trying to get an appointment. ### Analysis: categories: Scheduling, aspects: Availability, sentiments: Negative )))

### Review: title: Scheduling is awful for mental health, content: The way they have their scheduling set up is atrocious. You pretty much have to request an appointment as opposed to scheduling one and you choose 2 backup options in case the provider isn’t available at the preferred date and time. I’ve tried to see at least 5 different providers and they all deny my requested times. It takes 3 days for them to get back to you and they literally wait until the third day to say the provider is unavailable. I started this process with weeks worth of my prescription left and now I’m down to days because of how awful this process is. There’s no way for you to truly know the providers’ availability it’s like a gamble. I do not recommend this app at all for mental health it will make your mental health worse just trying to get an appointment. ### Analysis: categories: (Scheduling) aspects: (Availability) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Scheduling is awful for mental health, The way they have their scheduling set up is atrocious. You pretty much have to request an appointment as opposed to scheduling one and you choose 2 backup options in case the provider isn’t available at the preferred date and time. I’ve tried to see at least 5 different providers and they all deny my requested times. It takes 3 days for them to get back to you and they literally wait until the third day to say the provider is unavailable. I started this process with weeks worth of my prescription left and now I’m down to days because of how awful this process is. There’s no way for you to truly know the providers’ availability it’s like a gamble. I do not recommend this app at all for mental health it will make your mental health worse just trying to get an appointment. Output: Scheduling - Availability - Negative $$$

Mental Health Visits are unprofessional and unreliable

I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :(

App, App, App

Customer Service, Convenience, Price

Negative, Positive, Positive

App - Customer Service - Negative, App - Convenience - Positive, App - Price - Positive

### USER:Mental Health Visits are unprofessional and unreliable, I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( ### ASSISTANT: App - Customer Service - Negative, App - Convenience - Positive, App - Price - Positive )))

### Review: title: Mental Health Visits are unprofessional and unreliable, content: I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( ### Analysis: categories: App, App, App, aspects: Customer Service, Convenience, Price, sentiments: Negative, Positive, Positive )))

### Review: title: Mental Health Visits are unprofessional and unreliable, content: I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( ### Analysis: categories: (App, App, App) aspects: (Customer Service, Convenience, Price) sentiments: (Negative, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Mental Health Visits are unprofessional and unreliable, I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( Output: App - Customer Service - Negative, App - Convenience - Positive, App - Price - Positive $$$

Telemedicine Magic - Doctor at Your Fingertips!

Are you tired of trying to impress your doctor with your best WebMD impression? Look no further! Teledoc is the genie that grants all your medical wishes without the hassle of waiting room small talk or outdated magazines!, , From diagnosing your suspiciously "unique" rashes to deciphering the cryptic meaning behind your sniffles, Teledoc swoops in like a superhero in scrubs! With their virtual stethoscope and magic healing touch through the screen, they'll have you feeling better faster than you can say "where did that weird bump come from?", , Plus, say goodbye to the nerve-wracking hospital gowns and hello to the comfort of your beloved pajamas! No need to worry about getting lost on the way to the office—unless you accidentally click the wrong link and end up in the virtual waiting room of the wrong "doc" (yikes, that could get awkward)., , Teledoc, you're the real MVP of modern medicine. You've earned these 5 stars and a virtual high-five! Keep on virtually saving lives, one webcam consultation at a time!

Services, Services, Services, Services, Services

Courtesy, Diagnosis, Communication, Convenience, Life-saving

Positive, Positive, Positive, Positive, Positive

Services - Courtesy - Positive, Services - Diagnosis - Positive, Services - Communication - Positive, Services - Convenience - Positive, Services - Life-saving - Positive

### USER:Telemedicine Magic - Doctor at Your Fingertips!, Are you tired of trying to impress your doctor with your best WebMD impression? Look no further! Teledoc is the genie that grants all your medical wishes without the hassle of waiting room small talk or outdated magazines!, , From diagnosing your suspiciously "unique" rashes to deciphering the cryptic meaning behind your sniffles, Teledoc swoops in like a superhero in scrubs! With their virtual stethoscope and magic healing touch through the screen, they'll have you feeling better faster than you can say "where did that weird bump come from?", , Plus, say goodbye to the nerve-wracking hospital gowns and hello to the comfort of your beloved pajamas! No need to worry about getting lost on the way to the office—unless you accidentally click the wrong link and end up in the virtual waiting room of the wrong "doc" (yikes, that could get awkward)., , Teledoc, you're the real MVP of modern medicine. You've earned these 5 stars and a virtual high-five! Keep on virtually saving lives, one webcam consultation at a time! ### ASSISTANT: Services - Courtesy - Positive, Services - Diagnosis - Positive, Services - Communication - Positive, Services - Convenience - Positive, Services - Life-saving - Positive )))

### Review: title: Telemedicine Magic - Doctor at Your Fingertips!, content: Are you tired of trying to impress your doctor with your best WebMD impression? Look no further! Teledoc is the genie that grants all your medical wishes without the hassle of waiting room small talk or outdated magazines!, , From diagnosing your suspiciously "unique" rashes to deciphering the cryptic meaning behind your sniffles, Teledoc swoops in like a superhero in scrubs! With their virtual stethoscope and magic healing touch through the screen, they'll have you feeling better faster than you can say "where did that weird bump come from?", , Plus, say goodbye to the nerve-wracking hospital gowns and hello to the comfort of your beloved pajamas! No need to worry about getting lost on the way to the office—unless you accidentally click the wrong link and end up in the virtual waiting room of the wrong "doc" (yikes, that could get awkward)., , Teledoc, you're the real MVP of modern medicine. You've earned these 5 stars and a virtual high-five! Keep on virtually saving lives, one webcam consultation at a time! ### Analysis: categories: Services, Services, Services, Services, Services, aspects: Courtesy, Diagnosis, Communication, Convenience, Life-saving, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: Telemedicine Magic - Doctor at Your Fingertips!, content: Are you tired of trying to impress your doctor with your best WebMD impression? Look no further! Teledoc is the genie that grants all your medical wishes without the hassle of waiting room small talk or outdated magazines!, , From diagnosing your suspiciously "unique" rashes to deciphering the cryptic meaning behind your sniffles, Teledoc swoops in like a superhero in scrubs! With their virtual stethoscope and magic healing touch through the screen, they'll have you feeling better faster than you can say "where did that weird bump come from?", , Plus, say goodbye to the nerve-wracking hospital gowns and hello to the comfort of your beloved pajamas! No need to worry about getting lost on the way to the office—unless you accidentally click the wrong link and end up in the virtual waiting room of the wrong "doc" (yikes, that could get awkward)., , Teledoc, you're the real MVP of modern medicine. You've earned these 5 stars and a virtual high-five! Keep on virtually saving lives, one webcam consultation at a time! ### Analysis: categories: (Services, Services, Services, Services, Services) aspects: (Courtesy, Diagnosis, Communication, Convenience, Life-saving) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Telemedicine Magic - Doctor at Your Fingertips!, Are you tired of trying to impress your doctor with your best WebMD impression? Look no further! Teledoc is the genie that grants all your medical wishes without the hassle of waiting room small talk or outdated magazines!, , From diagnosing your suspiciously "unique" rashes to deciphering the cryptic meaning behind your sniffles, Teledoc swoops in like a superhero in scrubs! With their virtual stethoscope and magic healing touch through the screen, they'll have you feeling better faster than you can say "where did that weird bump come from?", , Plus, say goodbye to the nerve-wracking hospital gowns and hello to the comfort of your beloved pajamas! No need to worry about getting lost on the way to the office—unless you accidentally click the wrong link and end up in the virtual waiting room of the wrong "doc" (yikes, that could get awkward)., , Teledoc, you're the real MVP of modern medicine. You've earned these 5 stars and a virtual high-five! Keep on virtually saving lives, one webcam consultation at a time! Output: Services - Courtesy - Positive, Services - Diagnosis - Positive, Services - Communication - Positive, Services - Convenience - Positive, Services - Life-saving - Positive $$$

Full of bugs

I have to constantly reload the app just to get the menu bar to display correctly. Don’t accidentally turn your phone sideways, or everything on the display will go wonky again. Text consistently runs off the screen; you’ll see the start of a word and not the end because it runs off the right of the screen. Phone numbers and email addresses listed in the app are not clickable, so you have to remember the number/email, or write it down. There is no way to contact developers regarding all these ridiculous flaws in the app, and they fail to utilize basic functionality built into the OS the app runs on. I won’t even go into all the issues with scheduling any type of appointment. All in all, this app feels like it was thrown together as quickly as possible with no regard to functionality OR aesthetics. Difficult to trust the security of a health app with SO MANY glaring issues. 0 out of 10, would NOT recommend

UX/UI, UX/UI, UX/UI, Security, Security, Security

Display, Functionality, Navigation, Encryption, Vulnerability, Reliability

Negative, Negative, Negative, Negative, Negative, Negative

UX/UI - Display - Negative, UX/UI - Functionality - Negative, UX/UI - Navigation - Negative, Security - Encryption - Negative, Security - Vulnerability - Negative, Security - Reliability - Negative

### USER:Full of bugs, I have to constantly reload the app just to get the menu bar to display correctly. Don’t accidentally turn your phone sideways, or everything on the display will go wonky again. Text consistently runs off the screen; you’ll see the start of a word and not the end because it runs off the right of the screen. Phone numbers and email addresses listed in the app are not clickable, so you have to remember the number/email, or write it down. There is no way to contact developers regarding all these ridiculous flaws in the app, and they fail to utilize basic functionality built into the OS the app runs on. I won’t even go into all the issues with scheduling any type of appointment. All in all, this app feels like it was thrown together as quickly as possible with no regard to functionality OR aesthetics. Difficult to trust the security of a health app with SO MANY glaring issues. 0 out of 10, would NOT recommend ### ASSISTANT: UX/UI - Display - Negative, UX/UI - Functionality - Negative, UX/UI - Navigation - Negative, Security - Encryption - Negative, Security - Vulnerability - Negative, Security - Reliability - Negative )))

### Review: title: Full of bugs, content: I have to constantly reload the app just to get the menu bar to display correctly. Don’t accidentally turn your phone sideways, or everything on the display will go wonky again. Text consistently runs off the screen; you’ll see the start of a word and not the end because it runs off the right of the screen. Phone numbers and email addresses listed in the app are not clickable, so you have to remember the number/email, or write it down. There is no way to contact developers regarding all these ridiculous flaws in the app, and they fail to utilize basic functionality built into the OS the app runs on. I won’t even go into all the issues with scheduling any type of appointment. All in all, this app feels like it was thrown together as quickly as possible with no regard to functionality OR aesthetics. Difficult to trust the security of a health app with SO MANY glaring issues. 0 out of 10, would NOT recommend ### Analysis: categories: UX/UI, UX/UI, UX/UI, Security, Security, Security, aspects: Display, Functionality, Navigation, Encryption, Vulnerability, Reliability, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Full of bugs, content: I have to constantly reload the app just to get the menu bar to display correctly. Don’t accidentally turn your phone sideways, or everything on the display will go wonky again. Text consistently runs off the screen; you’ll see the start of a word and not the end because it runs off the right of the screen. Phone numbers and email addresses listed in the app are not clickable, so you have to remember the number/email, or write it down. There is no way to contact developers regarding all these ridiculous flaws in the app, and they fail to utilize basic functionality built into the OS the app runs on. I won’t even go into all the issues with scheduling any type of appointment. All in all, this app feels like it was thrown together as quickly as possible with no regard to functionality OR aesthetics. Difficult to trust the security of a health app with SO MANY glaring issues. 0 out of 10, would NOT recommend ### Analysis: categories: (UX/UI, UX/UI, UX/UI, Security, Security, Security) aspects: (Display, Functionality, Navigation, Encryption, Vulnerability, Reliability) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Full of bugs, I have to constantly reload the app just to get the menu bar to display correctly. Don’t accidentally turn your phone sideways, or everything on the display will go wonky again. Text consistently runs off the screen; you’ll see the start of a word and not the end because it runs off the right of the screen. Phone numbers and email addresses listed in the app are not clickable, so you have to remember the number/email, or write it down. There is no way to contact developers regarding all these ridiculous flaws in the app, and they fail to utilize basic functionality built into the OS the app runs on. I won’t even go into all the issues with scheduling any type of appointment. All in all, this app feels like it was thrown together as quickly as possible with no regard to functionality OR aesthetics. Difficult to trust the security of a health app with SO MANY glaring issues. 0 out of 10, would NOT recommend Output: UX/UI - Display - Negative, UX/UI - Functionality - Negative, UX/UI - Navigation - Negative, Security - Encryption - Negative, Security - Vulnerability - Negative, Security - Reliability - Negative $$$

Below Average Experience

Used this for the first time today. The practitioner I spoke to was not very professional. Looked like he was sitting in his apartment, he wash hunched over the desk and it sounded like the TV was on in the background. It was clear he didn’t care to be there. He did not come across as someone who was qualified to give medical advice. I would love for telemedicine to take off as it will be much more convenient for patients however this visit leaves me feeling there is a lot of room for improvement. I’m sure there are pros and cons to allowing reviews of a specific visit or experience with a particular practitioner but that would certainly help motivate the practitioners to be more aware of how they approach the interactions. I did not readily see an opportunity to review my specific visit or practitioner.

Experience, Experience, Experience, Experience

Practitioner, Telemedicine, Telemedicine, Review System

negative, negative, positive, positive

Experience - Practitioner - negative, Experience - Telemedicine - negative, Experience - Telemedicine - positive, Experience - Review System - positive

### USER:Below Average Experience, Used this for the first time today. The practitioner I spoke to was not very professional. Looked like he was sitting in his apartment, he wash hunched over the desk and it sounded like the TV was on in the background. It was clear he didn’t care to be there. He did not come across as someone who was qualified to give medical advice. I would love for telemedicine to take off as it will be much more convenient for patients however this visit leaves me feeling there is a lot of room for improvement. I’m sure there are pros and cons to allowing reviews of a specific visit or experience with a particular practitioner but that would certainly help motivate the practitioners to be more aware of how they approach the interactions. I did not readily see an opportunity to review my specific visit or practitioner. ### ASSISTANT: Experience - Practitioner - negative, Experience - Telemedicine - negative, Experience - Telemedicine - positive, Experience - Review System - positive )))

### Review: title: Below Average Experience, content: Used this for the first time today. The practitioner I spoke to was not very professional. Looked like he was sitting in his apartment, he wash hunched over the desk and it sounded like the TV was on in the background. It was clear he didn’t care to be there. He did not come across as someone who was qualified to give medical advice. I would love for telemedicine to take off as it will be much more convenient for patients however this visit leaves me feeling there is a lot of room for improvement. I’m sure there are pros and cons to allowing reviews of a specific visit or experience with a particular practitioner but that would certainly help motivate the practitioners to be more aware of how they approach the interactions. I did not readily see an opportunity to review my specific visit or practitioner. ### Analysis: categories: Experience, Experience, Experience, Experience, aspects: Practitioner, Telemedicine, Telemedicine, Review System, sentiments: negative, negative, positive, positive )))

### Review: title: Below Average Experience, content: Used this for the first time today. The practitioner I spoke to was not very professional. Looked like he was sitting in his apartment, he wash hunched over the desk and it sounded like the TV was on in the background. It was clear he didn’t care to be there. He did not come across as someone who was qualified to give medical advice. I would love for telemedicine to take off as it will be much more convenient for patients however this visit leaves me feeling there is a lot of room for improvement. I’m sure there are pros and cons to allowing reviews of a specific visit or experience with a particular practitioner but that would certainly help motivate the practitioners to be more aware of how they approach the interactions. I did not readily see an opportunity to review my specific visit or practitioner. ### Analysis: categories: (Experience, Experience, Experience, Experience) aspects: (Practitioner, Telemedicine, Telemedicine, Review System) sentiments: (negative, negative, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Below Average Experience, Used this for the first time today. The practitioner I spoke to was not very professional. Looked like he was sitting in his apartment, he wash hunched over the desk and it sounded like the TV was on in the background. It was clear he didn’t care to be there. He did not come across as someone who was qualified to give medical advice. I would love for telemedicine to take off as it will be much more convenient for patients however this visit leaves me feeling there is a lot of room for improvement. I’m sure there are pros and cons to allowing reviews of a specific visit or experience with a particular practitioner but that would certainly help motivate the practitioners to be more aware of how they approach the interactions. I did not readily see an opportunity to review my specific visit or practitioner. Output: Experience - Practitioner - negative, Experience - Telemedicine - negative, Experience - Telemedicine - positive, Experience - Review System - positive $$$

Convenient & quick care without the hassle

I love Teladoc! I’ve used it a handful of times during the week when we have a busy & full schedule and it’s next to impossible to find time to get to the urgent care or get in to see our primary care physicians.... the doctors are very informative and take the time to give you the same care you would receive in person at a clinic. My son had an ear infection today and they got him antibiotics immediately and within a couple hours he was feeling better. The convinience and quick care is just incomparable. So glad that this is an option!

Convenience

care

positive

Convenience - care - positive

### USER:Convenient & quick care without the hassle, I love Teladoc! I’ve used it a handful of times during the week when we have a busy & full schedule and it’s next to impossible to find time to get to the urgent care or get in to see our primary care physicians.... the doctors are very informative and take the time to give you the same care you would receive in person at a clinic. My son had an ear infection today and they got him antibiotics immediately and within a couple hours he was feeling better. The convinience and quick care is just incomparable. So glad that this is an option! ### ASSISTANT: Convenience - care - positive )))

### Review: title: Convenient & quick care without the hassle, content: I love Teladoc! I’ve used it a handful of times during the week when we have a busy & full schedule and it’s next to impossible to find time to get to the urgent care or get in to see our primary care physicians.... the doctors are very informative and take the time to give you the same care you would receive in person at a clinic. My son had an ear infection today and they got him antibiotics immediately and within a couple hours he was feeling better. The convinience and quick care is just incomparable. So glad that this is an option! ### Analysis: categories: Convenience, aspects: care, sentiments: positive )))

### Review: title: Convenient & quick care without the hassle, content: I love Teladoc! I’ve used it a handful of times during the week when we have a busy & full schedule and it’s next to impossible to find time to get to the urgent care or get in to see our primary care physicians.... the doctors are very informative and take the time to give you the same care you would receive in person at a clinic. My son had an ear infection today and they got him antibiotics immediately and within a couple hours he was feeling better. The convinience and quick care is just incomparable. So glad that this is an option! ### Analysis: categories: (Convenience) aspects: (care) sentiments: (positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Convenient & quick care without the hassle, I love Teladoc! I’ve used it a handful of times during the week when we have a busy & full schedule and it’s next to impossible to find time to get to the urgent care or get in to see our primary care physicians.... the doctors are very informative and take the time to give you the same care you would receive in person at a clinic. My son had an ear infection today and they got him antibiotics immediately and within a couple hours he was feeling better. The convinience and quick care is just incomparable. So glad that this is an option! Output: Convenience - care - positive $$$

Waste of time and money

I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help.

Customer Service, Features, Features, Pricing, Time

Customer Service, Doctor help, No procedures, Pricing, Time

negative, negative, negative, negative, negative

Customer Service - Customer Service - negative, Features - Doctor help - negative, Features - No procedures - negative, Pricing - Pricing - negative, Time - Time - negative

### USER:Waste of time and money, I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. ### ASSISTANT: Customer Service - Customer Service - negative, Features - Doctor help - negative, Features - No procedures - negative, Pricing - Pricing - negative, Time - Time - negative )))

### Review: title: Waste of time and money, content: I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. ### Analysis: categories: Customer Service, Features, Features, Pricing, Time, aspects: Customer Service, Doctor help, No procedures, Pricing, Time, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Waste of time and money, content: I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. ### Analysis: categories: (Customer Service, Features, Features, Pricing, Time) aspects: (Customer Service, Doctor help, No procedures, Pricing, Time) sentiments: (negative, negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Waste of time and money, I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. Output: Customer Service - Customer Service - negative, Features - Doctor help - negative, Features - No procedures - negative, Pricing - Pricing - negative, Time - Time - negative $$$

Excellent doctors and therapists, terrible app

I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues. OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”.

App, App, App

Function, Customer Service, Appointment Confirmation

Negative, Negative, Negative

App - Function - Negative, App - Customer Service - Negative, App - Appointment Confirmation - Negative

### USER:Excellent doctors and therapists, terrible app, I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues. OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. ### ASSISTANT: App - Function - Negative, App - Customer Service - Negative, App - Appointment Confirmation - Negative )))

### Review: title: Excellent doctors and therapists, terrible app, content: I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues. OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. ### Analysis: categories: App, App, App, aspects: Function, Customer Service, Appointment Confirmation, sentiments: Negative, Negative, Negative )))

### Review: title: Excellent doctors and therapists, terrible app, content: I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues. OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. ### Analysis: categories: (App, App, App) aspects: (Function, Customer Service, Appointment Confirmation) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Excellent doctors and therapists, terrible app, I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues. OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. Output: App - Function - Negative, App - Customer Service - Negative, App - Appointment Confirmation - Negative $$$

Dr Munawar Hayat

I greatly appreciate the ability to use Teladoc for minor needs., , My problem was that the Dr that was assigned to my case (Dr Munawar Hayat) played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”, , Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment., , I would assume Dr Munawar Hayat is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure

Doctor, Doctor

Service, Professionalism

negative, negative

Doctor - Service - negative, Doctor - Professionalism - negative

### USER:Dr Munawar Hayat, I greatly appreciate the ability to use Teladoc for minor needs., , My problem was that the Dr that was assigned to my case () played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”, , Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment., , I would assume is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure ### ASSISTANT: Doctor - Service - negative, Doctor - Professionalism - negative )))

### Review: title: Dr Munawar Hayat, content: I greatly appreciate the ability to use Teladoc for minor needs., , My problem was that the Dr that was assigned to my case (Dr Munawar Hayat) played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”, , Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment., , I would assume Dr Munawar Hayat is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure ### Analysis: categories: Doctor, Doctor, aspects: Service, Professionalism, sentiments: negative, negative )))

### Review: title: Dr Munawar Hayat, content: I greatly appreciate the ability to use Teladoc for minor needs., , My problem was that the Dr that was assigned to my case (Dr Munawar Hayat) played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”, , Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment., , I would assume Dr Munawar Hayat is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure ### Analysis: categories: (Doctor, Doctor) aspects: (Service, Professionalism) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Dr Munawar Hayat, I greatly appreciate the ability to use Teladoc for minor needs., , My problem was that the Dr that was assigned to my case () played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”, , Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment., , I would assume is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure Output: Doctor - Service - negative, Doctor - Professionalism - negative $$$

Not good care

Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time.

Diagnosis, User Interface, User Experience, User Experience, Service, Service, Service

Accuracy, Functionality, Responsiveness, Feedback Mechanism, Timeliness, Professionalism, Value for Money

negative, negative, negative, negative, negative, negative, positive

Diagnosis - Accuracy - negative, User Interface - Functionality - negative, User Experience - Responsiveness - negative, User Experience - Feedback Mechanism - negative, Service - Timeliness - negative, Service - Professionalism - negative, Service - Value for Money - positive

### USER:Not good care, Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time. ### ASSISTANT: Diagnosis - Accuracy - negative, User Interface - Functionality - negative, User Experience - Responsiveness - negative, User Experience - Feedback Mechanism - negative, Service - Timeliness - negative, Service - Professionalism - negative, Service - Value for Money - positive )))

### Review: title: Not good care, content: Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time. ### Analysis: categories: Diagnosis, User Interface, User Experience, User Experience, Service, Service, Service, aspects: Accuracy, Functionality, Responsiveness, Feedback Mechanism, Timeliness, Professionalism, Value for Money, sentiments: negative, negative, negative, negative, negative, negative, positive )))

### Review: title: Not good care, content: Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time. ### Analysis: categories: (Diagnosis, User Interface, User Experience, User Experience, Service, Service, Service) aspects: (Accuracy, Functionality, Responsiveness, Feedback Mechanism, Timeliness, Professionalism, Value for Money) sentiments: (negative, negative, negative, negative, negative, negative, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not good care, Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time. Output: Diagnosis - Accuracy - negative, User Interface - Functionality - negative, User Experience - Responsiveness - negative, User Experience - Feedback Mechanism - negative, Service - Timeliness - negative, Service - Professionalism - negative, Service - Value for Money - positive $$$

Unfriendly welcome

My doctor came on the line and I had trouble hearing him. The first thing I could understand was “I don’t know what to tell you honestly” which luckily came thru clearer. But not super friendly, , He asked how he could help, , Given that I had prepared and sent a short screengrab of a concise statement of my needs I started by asking if he had yet had a chance to review that, , His response was he got them but he does not understand why he is looking at them., , Weird, , So I explain my objective of seeking to obtain a primary care and wondering if they offer that service, he indicates no which is fine., , Then I explain my issue with my knee and he explains his theory of what it is while I am only partway into describing it (~20 seconds?), , He recommends a specialist but when I ask if he can refer he indicates he cannot and explains how to use my primary care physician. Which at least this is knowledge I didn’t have so I give two stars instead of one, , Instead of showing an interest in anything else I took the time to list out which I need help with, he begins his closing salutation before I can even think twice, , $45 to be treated unprofessionally and rudely

Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare

Welcome, Understanding, Response, Service, Diagnosis, Referral, Knowledge, Communication

negative, negative, negative, negative, negative, negative, positive, negative

Healthcare - Welcome - negative, Healthcare - Understanding - negative, Healthcare - Response - negative, Healthcare - Service - negative, Healthcare - Diagnosis - negative, Healthcare - Referral - negative, Healthcare - Knowledge - positive, Healthcare - Communication - negative

### USER:Unfriendly welcome, My doctor came on the line and I had trouble hearing him. The first thing I could understand was “I don’t know what to tell you honestly” which luckily came thru clearer. But not super friendly, , He asked how he could help, , Given that I had prepared and sent a short screengrab of a concise statement of my needs I started by asking if he had yet had a chance to review that, , His response was he got them but he does not understand why he is looking at them., , Weird, , So I explain my objective of seeking to obtain a primary care and wondering if they offer that service, he indicates no which is fine., , Then I explain my issue with my knee and he explains his theory of what it is while I am only partway into describing it (~20 seconds?), , He recommends a specialist but when I ask if he can refer he indicates he cannot and explains how to use my primary care physician. Which at least this is knowledge I didn’t have so I give two stars instead of one, , Instead of showing an interest in anything else I took the time to list out which I need help with, he begins his closing salutation before I can even think twice, , $45 to be treated unprofessionally and rudely ### ASSISTANT: Healthcare - Welcome - negative, Healthcare - Understanding - negative, Healthcare - Response - negative, Healthcare - Service - negative, Healthcare - Diagnosis - negative, Healthcare - Referral - negative, Healthcare - Knowledge - positive, Healthcare - Communication - negative )))

### Review: title: Unfriendly welcome, content: My doctor came on the line and I had trouble hearing him. The first thing I could understand was “I don’t know what to tell you honestly” which luckily came thru clearer. But not super friendly, , He asked how he could help, , Given that I had prepared and sent a short screengrab of a concise statement of my needs I started by asking if he had yet had a chance to review that, , His response was he got them but he does not understand why he is looking at them., , Weird, , So I explain my objective of seeking to obtain a primary care and wondering if they offer that service, he indicates no which is fine., , Then I explain my issue with my knee and he explains his theory of what it is while I am only partway into describing it (~20 seconds?), , He recommends a specialist but when I ask if he can refer he indicates he cannot and explains how to use my primary care physician. Which at least this is knowledge I didn’t have so I give two stars instead of one, , Instead of showing an interest in anything else I took the time to list out which I need help with, he begins his closing salutation before I can even think twice, , $45 to be treated unprofessionally and rudely ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, aspects: Welcome, Understanding, Response, Service, Diagnosis, Referral, Knowledge, Communication, sentiments: negative, negative, negative, negative, negative, negative, positive, negative )))

### Review: title: Unfriendly welcome, content: My doctor came on the line and I had trouble hearing him. The first thing I could understand was “I don’t know what to tell you honestly” which luckily came thru clearer. But not super friendly, , He asked how he could help, , Given that I had prepared and sent a short screengrab of a concise statement of my needs I started by asking if he had yet had a chance to review that, , His response was he got them but he does not understand why he is looking at them., , Weird, , So I explain my objective of seeking to obtain a primary care and wondering if they offer that service, he indicates no which is fine., , Then I explain my issue with my knee and he explains his theory of what it is while I am only partway into describing it (~20 seconds?), , He recommends a specialist but when I ask if he can refer he indicates he cannot and explains how to use my primary care physician. Which at least this is knowledge I didn’t have so I give two stars instead of one, , Instead of showing an interest in anything else I took the time to list out which I need help with, he begins his closing salutation before I can even think twice, , $45 to be treated unprofessionally and rudely ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Welcome, Understanding, Response, Service, Diagnosis, Referral, Knowledge, Communication) sentiments: (negative, negative, negative, negative, negative, negative, positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Unfriendly welcome, My doctor came on the line and I had trouble hearing him. The first thing I could understand was “I don’t know what to tell you honestly” which luckily came thru clearer. But not super friendly, , He asked how he could help, , Given that I had prepared and sent a short screengrab of a concise statement of my needs I started by asking if he had yet had a chance to review that, , His response was he got them but he does not understand why he is looking at them., , Weird, , So I explain my objective of seeking to obtain a primary care and wondering if they offer that service, he indicates no which is fine., , Then I explain my issue with my knee and he explains his theory of what it is while I am only partway into describing it (~20 seconds?), , He recommends a specialist but when I ask if he can refer he indicates he cannot and explains how to use my primary care physician. Which at least this is knowledge I didn’t have so I give two stars instead of one, , Instead of showing an interest in anything else I took the time to list out which I need help with, he begins his closing salutation before I can even think twice, , $45 to be treated unprofessionally and rudely Output: Healthcare - Welcome - negative, Healthcare - Understanding - negative, Healthcare - Response - negative, Healthcare - Service - negative, Healthcare - Diagnosis - negative, Healthcare - Referral - negative, Healthcare - Knowledge - positive, Healthcare - Communication - negative $$$

TELADOC IS A DISHONEST COMPANY

TELADOC IS A HORRIBLE COMPANY. Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. Teladoc employees will happily waste hours of your time and even blatantly LIE TO YOU WITH MALICIOUS INTENT. Dishonest company that I will NEVER recommend to anyone. , , Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. In November I saw a doctor for illness and received a doctors note for work. The next day Teladoc CLOSED MY ACCOUNT WITH NO NOTICE stating that they can’t reopen it. Further it took a request to have my doctors note emailed to me. THEY HAVENT SENT THE NOTE despite 4+ requests within the past month, I have also requested to speak with a supervisor- which they will NOT ALLOW and have to put in a request for you to hear back within 72 hours. After 5 requests no supervisor has called me and they are still withholding my medical documentation. Teladoc employee blatantly LIE TO YOU WITH MALICIOUS INTENT and purposely NEVER put in any request that I asked for. This is a dishonest company that will ILLEGALLY WITHHOLD YOUR MEDICAL RECORDS and I will NEVER recommend to anyone.

Company, Company, Company, Company, Company, Company, Company

Dishonesty, Dishonesty, Honesty, Customer Service, Customer Service, Communication, Medical Records

negative, negative, negative, negative, negative, negative, negative

Company - Dishonesty - negative, Company - Dishonesty - negative, Company - Honesty - negative, Company - Customer Service - negative, Company - Customer Service - negative, Company - Communication - negative, Company - Medical Records - negative

### USER:TELADOC IS A DISHONEST COMPANY, TELADOC IS A HORRIBLE COMPANY. Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. Teladoc employees will happily waste hours of your time and even blatantly LIE TO YOU WITH MALICIOUS INTENT. Dishonest company that I will NEVER recommend to anyone. , , Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. In November I saw a doctor for illness and received a doctors note for work. The next day Teladoc CLOSED MY ACCOUNT WITH NO NOTICE stating that they can’t reopen it. Further it took a request to have my doctors note emailed to me. THEY HAVENT SENT THE NOTE despite 4+ requests within the past month, I have also requested to speak with a supervisor- which they will NOT ALLOW and have to put in a request for you to hear back within 72 hours. After 5 requests no supervisor has called me and they are still withholding my medical documentation. Teladoc employee blatantly LIE TO YOU WITH MALICIOUS INTENT and purposely NEVER put in any request that I asked for. This is a dishonest company that will ILLEGALLY WITHHOLD YOUR MEDICAL RECORDS and I will NEVER recommend to anyone. ### ASSISTANT: Company - Dishonesty - negative, Company - Dishonesty - negative, Company - Honesty - negative, Company - Customer Service - negative, Company - Customer Service - negative, Company - Communication - negative, Company - Medical Records - negative )))

### Review: title: TELADOC IS A DISHONEST COMPANY, content: TELADOC IS A HORRIBLE COMPANY. Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. Teladoc employees will happily waste hours of your time and even blatantly LIE TO YOU WITH MALICIOUS INTENT. Dishonest company that I will NEVER recommend to anyone. , , Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. In November I saw a doctor for illness and received a doctors note for work. The next day Teladoc CLOSED MY ACCOUNT WITH NO NOTICE stating that they can’t reopen it. Further it took a request to have my doctors note emailed to me. THEY HAVENT SENT THE NOTE despite 4+ requests within the past month, I have also requested to speak with a supervisor- which they will NOT ALLOW and have to put in a request for you to hear back within 72 hours. After 5 requests no supervisor has called me and they are still withholding my medical documentation. Teladoc employee blatantly LIE TO YOU WITH MALICIOUS INTENT and purposely NEVER put in any request that I asked for. This is a dishonest company that will ILLEGALLY WITHHOLD YOUR MEDICAL RECORDS and I will NEVER recommend to anyone. ### Analysis: categories: Company, Company, Company, Company, Company, Company, Company, aspects: Dishonesty, Dishonesty, Honesty, Customer Service, Customer Service, Communication, Medical Records, sentiments: negative, negative, negative, negative, negative, negative, negative )))

### Review: title: TELADOC IS A DISHONEST COMPANY, content: TELADOC IS A HORRIBLE COMPANY. Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. Teladoc employees will happily waste hours of your time and even blatantly LIE TO YOU WITH MALICIOUS INTENT. Dishonest company that I will NEVER recommend to anyone. , , Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. In November I saw a doctor for illness and received a doctors note for work. The next day Teladoc CLOSED MY ACCOUNT WITH NO NOTICE stating that they can’t reopen it. Further it took a request to have my doctors note emailed to me. THEY HAVENT SENT THE NOTE despite 4+ requests within the past month, I have also requested to speak with a supervisor- which they will NOT ALLOW and have to put in a request for you to hear back within 72 hours. After 5 requests no supervisor has called me and they are still withholding my medical documentation. Teladoc employee blatantly LIE TO YOU WITH MALICIOUS INTENT and purposely NEVER put in any request that I asked for. This is a dishonest company that will ILLEGALLY WITHHOLD YOUR MEDICAL RECORDS and I will NEVER recommend to anyone. ### Analysis: categories: (Company, Company, Company, Company, Company, Company, Company) aspects: (Dishonesty, Dishonesty, Honesty, Customer Service, Customer Service, Communication, Medical Records) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: TELADOC IS A DISHONEST COMPANY, TELADOC IS A HORRIBLE COMPANY. Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. Teladoc employees will happily waste hours of your time and even blatantly LIE TO YOU WITH MALICIOUS INTENT. Dishonest company that I will NEVER recommend to anyone. , , Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. In November I saw a doctor for illness and received a doctors note for work. The next day Teladoc CLOSED MY ACCOUNT WITH NO NOTICE stating that they can’t reopen it. Further it took a request to have my doctors note emailed to me. THEY HAVENT SENT THE NOTE despite 4+ requests within the past month, I have also requested to speak with a supervisor- which they will NOT ALLOW and have to put in a request for you to hear back within 72 hours. After 5 requests no supervisor has called me and they are still withholding my medical documentation. Teladoc employee blatantly LIE TO YOU WITH MALICIOUS INTENT and purposely NEVER put in any request that I asked for. This is a dishonest company that will ILLEGALLY WITHHOLD YOUR MEDICAL RECORDS and I will NEVER recommend to anyone. Output: Company - Dishonesty - negative, Company - Dishonesty - negative, Company - Honesty - negative, Company - Customer Service - negative, Company - Customer Service - negative, Company - Communication - negative, Company - Medical Records - negative $$$

Mental Health App No Show

I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service.

Services, Services, Services

Effective Communication, Respect for Time, Customer Service

Negative, Negative, Negative

Services - Effective Communication - Negative, Services - Respect for Time - Negative, Services - Customer Service - Negative

### USER:Mental Health App No Show, I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. ### ASSISTANT: Services - Effective Communication - Negative, Services - Respect for Time - Negative, Services - Customer Service - Negative )))

### Review: title: Mental Health App No Show, content: I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. ### Analysis: categories: Services, Services, Services, aspects: Effective Communication, Respect for Time, Customer Service, sentiments: Negative, Negative, Negative )))

### Review: title: Mental Health App No Show, content: I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. ### Analysis: categories: (Services, Services, Services) aspects: (Effective Communication, Respect for Time, Customer Service) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Mental Health App No Show, I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. Output: Services - Effective Communication - Negative, Services - Respect for Time - Negative, Services - Customer Service - Negative $$$

3 day Dr note.

Do not use this app!! Go to Amwell or Dr on demand. Their company policy only allows their doctors to give you UP TO 3 days and only 3 days MAX of a doctors note for work/school even though the doctor wants you to stay off work for up to 6-10 days! Their company policy will not allow the doctor to edit and make their own judgment on how many days they (the doctor) thinks you should be off work. The company wants you to call back and pay for another $75 appointment every 3 days just for a doctors note for work/school. , , I reported this to the company 3 times and told them no other platform operates this way and they charge the same fee. They just keep repeating the company policy to me. I tried explaining I was trying to change the company policy to meet industry standards and they don’t understand what I am saying. They seemed confused and continue repeating the company policy like robots. , , Don’t use this app!!!!

Healthcare

Doctor's Note

Negative

Healthcare - Doctor's Note - Negative

### USER:3 day Dr note., Do not use this app!! Go to Amwell or Dr on demand. Their company policy only allows their doctors to give you UP TO 3 days and only 3 days MAX of a doctors note for work/school even though the doctor wants you to stay off work for up to 6-10 days! Their company policy will not allow the doctor to edit and make their own judgment on how many days they (the doctor) thinks you should be off work. The company wants you to call back and pay for another $75 appointment every 3 days just for a doctors note for work/school. , , I reported this to the company 3 times and told them no other platform operates this way and they charge the same fee. They just keep repeating the company policy to me. I tried explaining I was trying to change the company policy to meet industry standards and they don’t understand what I am saying. They seemed confused and continue repeating the company policy like robots. , , Don’t use this app!!!! ### ASSISTANT: Healthcare - Doctor's Note - Negative )))

### Review: title: 3 day Dr note., content: Do not use this app!! Go to Amwell or Dr on demand. Their company policy only allows their doctors to give you UP TO 3 days and only 3 days MAX of a doctors note for work/school even though the doctor wants you to stay off work for up to 6-10 days! Their company policy will not allow the doctor to edit and make their own judgment on how many days they (the doctor) thinks you should be off work. The company wants you to call back and pay for another $75 appointment every 3 days just for a doctors note for work/school. , , I reported this to the company 3 times and told them no other platform operates this way and they charge the same fee. They just keep repeating the company policy to me. I tried explaining I was trying to change the company policy to meet industry standards and they don’t understand what I am saying. They seemed confused and continue repeating the company policy like robots. , , Don’t use this app!!!! ### Analysis: categories: Healthcare, aspects: Doctor's Note, sentiments: Negative )))

### Review: title: 3 day Dr note., content: Do not use this app!! Go to Amwell or Dr on demand. Their company policy only allows their doctors to give you UP TO 3 days and only 3 days MAX of a doctors note for work/school even though the doctor wants you to stay off work for up to 6-10 days! Their company policy will not allow the doctor to edit and make their own judgment on how many days they (the doctor) thinks you should be off work. The company wants you to call back and pay for another $75 appointment every 3 days just for a doctors note for work/school. , , I reported this to the company 3 times and told them no other platform operates this way and they charge the same fee. They just keep repeating the company policy to me. I tried explaining I was trying to change the company policy to meet industry standards and they don’t understand what I am saying. They seemed confused and continue repeating the company policy like robots. , , Don’t use this app!!!! ### Analysis: categories: (Healthcare) aspects: (Doctor's Note) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: 3 day Dr note., Do not use this app!! Go to Amwell or Dr on demand. Their company policy only allows their doctors to give you UP TO 3 days and only 3 days MAX of a doctors note for work/school even though the doctor wants you to stay off work for up to 6-10 days! Their company policy will not allow the doctor to edit and make their own judgment on how many days they (the doctor) thinks you should be off work. The company wants you to call back and pay for another $75 appointment every 3 days just for a doctors note for work/school. , , I reported this to the company 3 times and told them no other platform operates this way and they charge the same fee. They just keep repeating the company policy to me. I tried explaining I was trying to change the company policy to meet industry standards and they don’t understand what I am saying. They seemed confused and continue repeating the company policy like robots. , , Don’t use this app!!!! Output: Healthcare - Doctor's Note - Negative $$$

Nothing Beats Free

What a gift to receive free medical care and to feel like the insurance I spend hundreds of dollars on each month actually amounts to something! I was almost going to minus a star because if you need to update or change your insurance provider information it’s a HUGE hassle. You have to create a whole new account and reschedule any existing appointments. I think it would be helpful for the doctors to see information stored from prior visits that they cannot access if you change insurance. Aside from making any changes to your insurance, this app is one of the greatest advancements in modern medicine.

Medical Insurance, Medical Insurance

Insurance Coverage, Ease of Use

positive, negative

Medical Insurance - Insurance Coverage - positive, Medical Insurance - Ease of Use - negative

### USER:Nothing Beats Free, What a gift to receive free medical care and to feel like the insurance I spend hundreds of dollars on each month actually amounts to something! I was almost going to minus a star because if you need to update or change your insurance provider information it’s a HUGE hassle. You have to create a whole new account and reschedule any existing appointments. I think it would be helpful for the doctors to see information stored from prior visits that they cannot access if you change insurance. Aside from making any changes to your insurance, this app is one of the greatest advancements in modern medicine. ### ASSISTANT: Medical Insurance - Insurance Coverage - positive, Medical Insurance - Ease of Use - negative )))

### Review: title: Nothing Beats Free, content: What a gift to receive free medical care and to feel like the insurance I spend hundreds of dollars on each month actually amounts to something! I was almost going to minus a star because if you need to update or change your insurance provider information it’s a HUGE hassle. You have to create a whole new account and reschedule any existing appointments. I think it would be helpful for the doctors to see information stored from prior visits that they cannot access if you change insurance. Aside from making any changes to your insurance, this app is one of the greatest advancements in modern medicine. ### Analysis: categories: Medical Insurance, Medical Insurance, aspects: Insurance Coverage, Ease of Use, sentiments: positive, negative )))

### Review: title: Nothing Beats Free, content: What a gift to receive free medical care and to feel like the insurance I spend hundreds of dollars on each month actually amounts to something! I was almost going to minus a star because if you need to update or change your insurance provider information it’s a HUGE hassle. You have to create a whole new account and reschedule any existing appointments. I think it would be helpful for the doctors to see information stored from prior visits that they cannot access if you change insurance. Aside from making any changes to your insurance, this app is one of the greatest advancements in modern medicine. ### Analysis: categories: (Medical Insurance, Medical Insurance) aspects: (Insurance Coverage, Ease of Use) sentiments: (positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Nothing Beats Free, What a gift to receive free medical care and to feel like the insurance I spend hundreds of dollars on each month actually amounts to something! I was almost going to minus a star because if you need to update or change your insurance provider information it’s a HUGE hassle. You have to create a whole new account and reschedule any existing appointments. I think it would be helpful for the doctors to see information stored from prior visits that they cannot access if you change insurance. Aside from making any changes to your insurance, this app is one of the greatest advancements in modern medicine. Output: Medical Insurance - Insurance Coverage - positive, Medical Insurance - Ease of Use - negative $$$

Difficult to schedule an appointment

My experience so far is that the roster of providers by and large seem to not post updated calendars of availability. As a patient you have to guess 3 days/times that the person may be available and then wait 3-days for an auto-reply message saying they’re unable to schedule and to try another provider, then you’re back to square 1. It’s a process similar to making a restaurant reservation online, if the restaurant only posted the hours they’d be open rather than the times tables are really available. Would be great if there was a way to ensure schedules we’re actually accurate OR that there was a secondary option of telling the provider that your own availability is flexible. So far the app has been nothing but frustrating., Epilogue: Teladoc gave me an error message when I tried posting this review a couple days ago and the review link hasn’t worked since. Which could explain why there are so few negative reviews 🙄

Appointment Scheduling, Appointment Scheduling, General

Availability, Flexibility, User Experience

negative, negative, negative

Appointment Scheduling - Availability - negative, Appointment Scheduling - Flexibility - negative, General - User Experience - negative

### USER:Difficult to schedule an appointment, My experience so far is that the roster of providers by and large seem to not post updated calendars of availability. As a patient you have to guess 3 days/times that the person may be available and then wait 3-days for an auto-reply message saying they’re unable to schedule and to try another provider, then you’re back to square 1. It’s a process similar to making a restaurant reservation online, if the restaurant only posted the hours they’d be open rather than the times tables are really available. Would be great if there was a way to ensure schedules we’re actually accurate OR that there was a secondary option of telling the provider that your own availability is flexible. So far the app has been nothing but frustrating., Epilogue: Teladoc gave me an error message when I tried posting this review a couple days ago and the review link hasn’t worked since. Which could explain why there are so few negative reviews 🙄 ### ASSISTANT: Appointment Scheduling - Availability - negative, Appointment Scheduling - Flexibility - negative, General - User Experience - negative )))

### Review: title: Difficult to schedule an appointment, content: My experience so far is that the roster of providers by and large seem to not post updated calendars of availability. As a patient you have to guess 3 days/times that the person may be available and then wait 3-days for an auto-reply message saying they’re unable to schedule and to try another provider, then you’re back to square 1. It’s a process similar to making a restaurant reservation online, if the restaurant only posted the hours they’d be open rather than the times tables are really available. Would be great if there was a way to ensure schedules we’re actually accurate OR that there was a secondary option of telling the provider that your own availability is flexible. So far the app has been nothing but frustrating., Epilogue: Teladoc gave me an error message when I tried posting this review a couple days ago and the review link hasn’t worked since. Which could explain why there are so few negative reviews 🙄 ### Analysis: categories: Appointment Scheduling, Appointment Scheduling, General, aspects: Availability, Flexibility, User Experience, sentiments: negative, negative, negative )))

### Review: title: Difficult to schedule an appointment, content: My experience so far is that the roster of providers by and large seem to not post updated calendars of availability. As a patient you have to guess 3 days/times that the person may be available and then wait 3-days for an auto-reply message saying they’re unable to schedule and to try another provider, then you’re back to square 1. It’s a process similar to making a restaurant reservation online, if the restaurant only posted the hours they’d be open rather than the times tables are really available. Would be great if there was a way to ensure schedules we’re actually accurate OR that there was a secondary option of telling the provider that your own availability is flexible. So far the app has been nothing but frustrating., Epilogue: Teladoc gave me an error message when I tried posting this review a couple days ago and the review link hasn’t worked since. Which could explain why there are so few negative reviews 🙄 ### Analysis: categories: (Appointment Scheduling, Appointment Scheduling, General) aspects: (Availability, Flexibility, User Experience) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Difficult to schedule an appointment, My experience so far is that the roster of providers by and large seem to not post updated calendars of availability. As a patient you have to guess 3 days/times that the person may be available and then wait 3-days for an auto-reply message saying they’re unable to schedule and to try another provider, then you’re back to square 1. It’s a process similar to making a restaurant reservation online, if the restaurant only posted the hours they’d be open rather than the times tables are really available. Would be great if there was a way to ensure schedules we’re actually accurate OR that there was a secondary option of telling the provider that your own availability is flexible. So far the app has been nothing but frustrating., Epilogue: Teladoc gave me an error message when I tried posting this review a couple days ago and the review link hasn’t worked since. Which could explain why there are so few negative reviews 🙄 Output: Appointment Scheduling - Availability - negative, Appointment Scheduling - Flexibility - negative, General - User Experience - negative $$$

App needs some work, but I like the concept

I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed.

App, App, App

Concept, Video Chat, Usability

Positive, Negative, Negative

App - Concept - Positive, App - Video Chat - Negative, App - Usability - Negative

### USER:App needs some work, but I like the concept, I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. ### ASSISTANT: App - Concept - Positive, App - Video Chat - Negative, App - Usability - Negative )))

### Review: title: App needs some work, but I like the concept, content: I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. ### Analysis: categories: App, App, App, aspects: Concept, Video Chat, Usability, sentiments: Positive, Negative, Negative )))

### Review: title: App needs some work, but I like the concept, content: I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. ### Analysis: categories: (App, App, App) aspects: (Concept, Video Chat, Usability) sentiments: (Positive, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: App needs some work, but I like the concept, I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. Output: App - Concept - Positive, App - Video Chat - Negative, App - Usability - Negative $$$

They don’t help people with seizures

It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke!

Healthcare, Healthcare, Healthcare, Healthcare

Doctor, Medication, Availability, Ease of Use

Negative, Negative, Negative, Negative

Healthcare - Doctor - Negative, Healthcare - Medication - Negative, Healthcare - Availability - Negative, Healthcare - Ease of Use - Negative

### USER:They don’t help people with seizures, It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! ### ASSISTANT: Healthcare - Doctor - Negative, Healthcare - Medication - Negative, Healthcare - Availability - Negative, Healthcare - Ease of Use - Negative )))

### Review: title: They don’t help people with seizures, content: It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Doctor, Medication, Availability, Ease of Use, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: They don’t help people with seizures, content: It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Doctor, Medication, Availability, Ease of Use) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: They don’t help people with seizures, It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! Output: Healthcare - Doctor - Negative, Healthcare - Medication - Negative, Healthcare - Availability - Negative, Healthcare - Ease of Use - Negative $$$

All but worthless.

As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!

Medical Advice, Medical Advice, Medical Advice

Prescription, Doctor Communication, App Functionality

Negative, Negative, Negative

Medical Advice - Prescription - Negative, Medical Advice - Doctor Communication - Negative, Medical Advice - App Functionality - Negative

### USER:All but worthless., As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc! ### ASSISTANT: Medical Advice - Prescription - Negative, Medical Advice - Doctor Communication - Negative, Medical Advice - App Functionality - Negative )))

### Review: title: All but worthless., content: As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc! ### Analysis: categories: Medical Advice, Medical Advice, Medical Advice, aspects: Prescription, Doctor Communication, App Functionality, sentiments: Negative, Negative, Negative )))

### Review: title: All but worthless., content: As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc! ### Analysis: categories: (Medical Advice, Medical Advice, Medical Advice) aspects: (Prescription, Doctor Communication, App Functionality) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: All but worthless., As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc! Output: Medical Advice - Prescription - Negative, Medical Advice - Doctor Communication - Negative, Medical Advice - App Functionality - Negative $$$

Timeouts and no support...

My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out. During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y. She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session. She went into the room and waited for the Dr. after three more hours no Dr. showed. Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing. Ultimately, after waiting and talking we hung up. The service was clearly not setup to support the volume of users they currently have.

Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service

Appointment, Appointment, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Customer Support, Customer Support

negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative

Service - Appointment - negative, Service - Appointment - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Customer Support - negative, Service - Customer Support - negative

### USER:Timeouts and no support..., My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out. During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y. She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session. She went into the room and waited for the Dr. after three more hours no Dr. showed. Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing. Ultimately, after waiting and talking we hung up. The service was clearly not setup to support the volume of users they currently have. ### ASSISTANT: Service - Appointment - negative, Service - Appointment - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Customer Support - negative, Service - Customer Support - negative )))

### Review: title: Timeouts and no support..., content: My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out. During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y. She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session. She went into the room and waited for the Dr. after three more hours no Dr. showed. Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing. Ultimately, after waiting and talking we hung up. The service was clearly not setup to support the volume of users they currently have. ### Analysis: categories: Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, aspects: Appointment, Appointment, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Customer Support, Customer Support, sentiments: negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: Timeouts and no support..., content: My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out. During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y. She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session. She went into the room and waited for the Dr. after three more hours no Dr. showed. Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing. Ultimately, after waiting and talking we hung up. The service was clearly not setup to support the volume of users they currently have. ### Analysis: categories: (Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service) aspects: (Appointment, Appointment, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Customer Support, Customer Support) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Timeouts and no support..., My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out. During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y. She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session. She went into the room and waited for the Dr. after three more hours no Dr. showed. Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing. Ultimately, after waiting and talking we hung up. The service was clearly not setup to support the volume of users they currently have. Output: Service - Appointment - negative, Service - Appointment - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Customer Support - negative, Service - Customer Support - negative $$$

No phone number for call backs? Are you kidding me?

In this day and age of spam calls and call blockers, for a service like this to NOT have a number to provide to users so that it can bypass the spam blockers is ridiculous. I missed two calls from a doctor that I needed to talk to because the spam filter would let the call through. Isn’t the purpose of this service to get help?! First my primary care refuses to see me, now I can’t get a call back from this crap service. American healthcare is all about the money., , I had three calls from doctors that I was unable to answer on my cell phone. I ONLY have a cell phone. This service DOES NOT WORK. Either let someone call in to talk to a doctor or have a number that appears when the doctor calls back so the call can be answered. What a waste. My appointment was cancelled and I need help. HOW AM I SUPPOSED TO GET HELP?!

Communication

Callbacks

Negative

Communication - Callbacks - Negative

### USER:No phone number for call backs? Are you kidding me?, In this day and age of spam calls and call blockers, for a service like this to NOT have a number to provide to users so that it can bypass the spam blockers is ridiculous. I missed two calls from a doctor that I needed to talk to because the spam filter would let the call through. Isn’t the purpose of this service to get help?! First my primary care refuses to see me, now I can’t get a call back from this crap service. American healthcare is all about the money., , I had three calls from doctors that I was unable to answer on my cell phone. I ONLY have a cell phone. This service DOES NOT WORK. Either let someone call in to talk to a doctor or have a number that appears when the doctor calls back so the call can be answered. What a waste. My appointment was cancelled and I need help. HOW AM I SUPPOSED TO GET HELP?! ### ASSISTANT: Communication - Callbacks - Negative )))

### Review: title: No phone number for call backs? Are you kidding me?, content: In this day and age of spam calls and call blockers, for a service like this to NOT have a number to provide to users so that it can bypass the spam blockers is ridiculous. I missed two calls from a doctor that I needed to talk to because the spam filter would let the call through. Isn’t the purpose of this service to get help?! First my primary care refuses to see me, now I can’t get a call back from this crap service. American healthcare is all about the money., , I had three calls from doctors that I was unable to answer on my cell phone. I ONLY have a cell phone. This service DOES NOT WORK. Either let someone call in to talk to a doctor or have a number that appears when the doctor calls back so the call can be answered. What a waste. My appointment was cancelled and I need help. HOW AM I SUPPOSED TO GET HELP?! ### Analysis: categories: Communication, aspects: Callbacks, sentiments: Negative )))

### Review: title: No phone number for call backs? Are you kidding me?, content: In this day and age of spam calls and call blockers, for a service like this to NOT have a number to provide to users so that it can bypass the spam blockers is ridiculous. I missed two calls from a doctor that I needed to talk to because the spam filter would let the call through. Isn’t the purpose of this service to get help?! First my primary care refuses to see me, now I can’t get a call back from this crap service. American healthcare is all about the money., , I had three calls from doctors that I was unable to answer on my cell phone. I ONLY have a cell phone. This service DOES NOT WORK. Either let someone call in to talk to a doctor or have a number that appears when the doctor calls back so the call can be answered. What a waste. My appointment was cancelled and I need help. HOW AM I SUPPOSED TO GET HELP?! ### Analysis: categories: (Communication) aspects: (Callbacks) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: No phone number for call backs? Are you kidding me?, In this day and age of spam calls and call blockers, for a service like this to NOT have a number to provide to users so that it can bypass the spam blockers is ridiculous. I missed two calls from a doctor that I needed to talk to because the spam filter would let the call through. Isn’t the purpose of this service to get help?! First my primary care refuses to see me, now I can’t get a call back from this crap service. American healthcare is all about the money., , I had three calls from doctors that I was unable to answer on my cell phone. I ONLY have a cell phone. This service DOES NOT WORK. Either let someone call in to talk to a doctor or have a number that appears when the doctor calls back so the call can be answered. What a waste. My appointment was cancelled and I need help. HOW AM I SUPPOSED TO GET HELP?! Output: Communication - Callbacks - Negative $$$

Waste of time & $$$!

After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it.

Service, Service, Service, Service, Service, Service

Doctor Experience, Doctor Communication, Doctor Competence, Refund Request, Phone Support, Website/App Functionality

negative, negative, negative, negative, neutral, neutral

Service - Doctor Experience - negative, Service - Doctor Communication - negative, Service - Doctor Competence - negative, Service - Refund Request - negative, Service - Phone Support - neutral, Service - Website/App Functionality - neutral

### USER:Waste of time & $$$!, After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. ### ASSISTANT: Service - Doctor Experience - negative, Service - Doctor Communication - negative, Service - Doctor Competence - negative, Service - Refund Request - negative, Service - Phone Support - neutral, Service - Website/App Functionality - neutral )))

### Review: title: Waste of time & $$$!, content: After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. ### Analysis: categories: Service, Service, Service, Service, Service, Service, aspects: Doctor Experience, Doctor Communication, Doctor Competence, Refund Request, Phone Support, Website/App Functionality, sentiments: negative, negative, negative, negative, neutral, neutral )))

### Review: title: Waste of time & $$$!, content: After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. ### Analysis: categories: (Service, Service, Service, Service, Service, Service) aspects: (Doctor Experience, Doctor Communication, Doctor Competence, Refund Request, Phone Support, Website/App Functionality) sentiments: (negative, negative, negative, negative, neutral, neutral) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Waste of time & $$$!, After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. Output: Service - Doctor Experience - negative, Service - Doctor Communication - negative, Service - Doctor Competence - negative, Service - Refund Request - negative, Service - Phone Support - neutral, Service - Website/App Functionality - neutral $$$

Unreliable

Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed.

Scheduling, Communication, Service

Scheduling, Communication, Service

negative, negative, negative

Scheduling - Scheduling - negative, Communication - Communication - negative, Service - Service - negative

### USER:Unreliable, Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### ASSISTANT: Scheduling - Scheduling - negative, Communication - Communication - negative, Service - Service - negative )))

### Review: title: Unreliable, content: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### Analysis: categories: Scheduling, Communication, Service, aspects: Scheduling, Communication, Service, sentiments: negative, negative, negative )))

### Review: title: Unreliable, content: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### Analysis: categories: (Scheduling, Communication, Service) aspects: (Scheduling, Communication, Service) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Unreliable, Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. Output: Scheduling - Scheduling - negative, Communication - Communication - negative, Service - Service - negative $$$

Not helpful in any way

I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence.

User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness

Telehealth, Communication, Usefulness, Value for Money, Time, Convenience

negative, negative, negative, negative, negative, positive

User-Friendliness - Telehealth - negative, User-Friendliness - Communication - negative, User-Friendliness - Usefulness - negative, User-Friendliness - Value for Money - negative, User-Friendliness - Time - negative, User-Friendliness - Convenience - positive

### USER:Not helpful in any way, I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. ### ASSISTANT: User-Friendliness - Telehealth - negative, User-Friendliness - Communication - negative, User-Friendliness - Usefulness - negative, User-Friendliness - Value for Money - negative, User-Friendliness - Time - negative, User-Friendliness - Convenience - positive )))

### Review: title: Not helpful in any way, content: I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. ### Analysis: categories: User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, aspects: Telehealth, Communication, Usefulness, Value for Money, Time, Convenience, sentiments: negative, negative, negative, negative, negative, positive )))

### Review: title: Not helpful in any way, content: I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. ### Analysis: categories: (User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness) aspects: (Telehealth, Communication, Usefulness, Value for Money, Time, Convenience) sentiments: (negative, negative, negative, negative, negative, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not helpful in any way, I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. Output: User-Friendliness - Telehealth - negative, User-Friendliness - Communication - negative, User-Friendliness - Usefulness - negative, User-Friendliness - Value for Money - negative, User-Friendliness - Time - negative, User-Friendliness - Convenience - positive $$$

Burned my hand

For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again.

Medical, Medical, Medical

Usability, Appointment Scheduling, Doctor Responsiveness

Positive, Positive, Positive

Medical - Usability - Positive, Medical - Appointment Scheduling - Positive, Medical - Doctor Responsiveness - Positive

### USER:Burned my hand, For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. ### ASSISTANT: Medical - Usability - Positive, Medical - Appointment Scheduling - Positive, Medical - Doctor Responsiveness - Positive )))

### Review: title: Burned my hand, content: For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. ### Analysis: categories: Medical, Medical, Medical, aspects: Usability, Appointment Scheduling, Doctor Responsiveness, sentiments: Positive, Positive, Positive )))

### Review: title: Burned my hand, content: For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. ### Analysis: categories: (Medical, Medical, Medical) aspects: (Usability, Appointment Scheduling, Doctor Responsiveness) sentiments: (Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Burned my hand, For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. Output: Medical - Usability - Positive, Medical - Appointment Scheduling - Positive, Medical - Doctor Responsiveness - Positive $$$

Had it!

An instant way to ruin your day. Horrendous app & customer service. Updates are no better, website also has bad login. Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords. Have repeated this several times. IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment. I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant). I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work. It’s very unfortunate, as this could be a useful service. They really do not care even one little bit. At this point I have to give up trying to schedule visits. It’s a maddening system they will not fix. A flatuous mess.

App, App, App, App, App, App, App, App

Customer service, Updates, Website, Functionality, Security, Scheduling, Scheduling, Scheduling

negative, negative, negative, negative, negative, negative, negative, negative

App - Customer service - negative, App - Updates - negative, App - Website - negative, App - Functionality - negative, App - Security - negative, App - Scheduling - negative, App - Scheduling - negative, App - Scheduling - negative

### USER:Had it!, An instant way to ruin your day. Horrendous app & customer service. Updates are no better, website also has bad login. Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords. Have repeated this several times. IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment. I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant). I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work. It’s very unfortunate, as this could be a useful service. They really do not care even one little bit. At this point I have to give up trying to schedule visits. It’s a maddening system they will not fix. A flatuous mess. ### ASSISTANT: App - Customer service - negative, App - Updates - negative, App - Website - negative, App - Functionality - negative, App - Security - negative, App - Scheduling - negative, App - Scheduling - negative, App - Scheduling - negative )))

### Review: title: Had it!, content: An instant way to ruin your day. Horrendous app & customer service. Updates are no better, website also has bad login. Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords. Have repeated this several times. IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment. I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant). I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work. It’s very unfortunate, as this could be a useful service. They really do not care even one little bit. At this point I have to give up trying to schedule visits. It’s a maddening system they will not fix. A flatuous mess. ### Analysis: categories: App, App, App, App, App, App, App, App, aspects: Customer service, Updates, Website, Functionality, Security, Scheduling, Scheduling, Scheduling, sentiments: negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: Had it!, content: An instant way to ruin your day. Horrendous app & customer service. Updates are no better, website also has bad login. Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords. Have repeated this several times. IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment. I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant). I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work. It’s very unfortunate, as this could be a useful service. They really do not care even one little bit. At this point I have to give up trying to schedule visits. It’s a maddening system they will not fix. A flatuous mess. ### Analysis: categories: (App, App, App, App, App, App, App, App) aspects: (Customer service, Updates, Website, Functionality, Security, Scheduling, Scheduling, Scheduling) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Had it!, An instant way to ruin your day. Horrendous app & customer service. Updates are no better, website also has bad login. Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords. Have repeated this several times. IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment. I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant). I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work. It’s very unfortunate, as this could be a useful service. They really do not care even one little bit. At this point I have to give up trying to schedule visits. It’s a maddening system they will not fix. A flatuous mess. Output: App - Customer service - negative, App - Updates - negative, App - Website - negative, App - Functionality - negative, App - Security - negative, App - Scheduling - negative, App - Scheduling - negative, App - Scheduling - negative $$$

Don’t waste your money

I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it!

Healthcare, Healthcare

Cost, Effectiveness

Negative, Negative

Healthcare - Cost - Negative, Healthcare - Effectiveness - Negative

### USER:Don’t waste your money, I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! ### ASSISTANT: Healthcare - Cost - Negative, Healthcare - Effectiveness - Negative )))

### Review: title: Don’t waste your money, content: I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! ### Analysis: categories: Healthcare, Healthcare, aspects: Cost, Effectiveness, sentiments: Negative, Negative )))

### Review: title: Don’t waste your money, content: I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! ### Analysis: categories: (Healthcare, Healthcare) aspects: (Cost, Effectiveness) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Don’t waste your money, I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! Output: Healthcare - Cost - Negative, Healthcare - Effectiveness - Negative $$$

Sarcastic Doctor

So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners?

Healthcare Professional, Healthcare Professional

Medical Advice, Bedside Manner

Negative, Negative

Healthcare Professional - Medical Advice - Negative, Healthcare Professional - Bedside Manner - Negative

### USER:Sarcastic Doctor, So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? ### ASSISTANT: Healthcare Professional - Medical Advice - Negative, Healthcare Professional - Bedside Manner - Negative )))

### Review: title: Sarcastic Doctor, content: So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? ### Analysis: categories: Healthcare Professional, Healthcare Professional, aspects: Medical Advice, Bedside Manner, sentiments: Negative, Negative )))

### Review: title: Sarcastic Doctor, content: So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? ### Analysis: categories: (Healthcare Professional, Healthcare Professional) aspects: (Medical Advice, Bedside Manner) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Sarcastic Doctor, So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? Output: Healthcare Professional - Medical Advice - Negative, Healthcare Professional - Bedside Manner - Negative $$$

Not happy with forced app download

I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password. , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed.

App Functionality

Password Reset

Negative

App Functionality - Password Reset - Negative

### USER:Not happy with forced app download, I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password. , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. ### ASSISTANT: App Functionality - Password Reset - Negative )))

### Review: title: Not happy with forced app download, content: I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password. , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. ### Analysis: categories: App Functionality, aspects: Password Reset, sentiments: Negative )))

### Review: title: Not happy with forced app download, content: I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password. , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. ### Analysis: categories: (App Functionality) aspects: (Password Reset) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not happy with forced app download, I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password. , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. Output: App Functionality - Password Reset - Negative $$$

Convenient but not Conscientious Care

It’s is nice to be able to quickly connect with a Doctor. I would say the dermatologist care is very limited and borderline ineffective. You just write down your issues and send picks and then the doctor prescribes meds. Doesn’t tell you why he prescribed what he did and then you get a few back and forth messages and no one actually talks to you. I don’t find that to be professional care. And I would not recommend it. I would not do it again. I only did it because I have a new born and it is very difficult to leave the house. Need to be able to speak with a doctor. Email based doctoring is not effective and people deserve to speak with a physician when paying physician level cost. Don’t recommend this service and suggest Teledoc change their approach to medicine here.

Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare

Physical Exam, Communication, Prescriptions, Convenience, Quality of Care, Telemedicine

negative, negative, negative, positive, negative, negative

Healthcare - Physical Exam - negative, Healthcare - Communication - negative, Healthcare - Prescriptions - negative, Healthcare - Convenience - positive, Healthcare - Quality of Care - negative, Healthcare - Telemedicine - negative

### USER:Convenient but not Conscientious Care, It’s is nice to be able to quickly connect with a Doctor. I would say the dermatologist care is very limited and borderline ineffective. You just write down your issues and send picks and then the doctor prescribes meds. Doesn’t tell you why he prescribed what he did and then you get a few back and forth messages and no one actually talks to you. I don’t find that to be professional care. And I would not recommend it. I would not do it again. I only did it because I have a new born and it is very difficult to leave the house. Need to be able to speak with a doctor. Email based doctoring is not effective and people deserve to speak with a physician when paying physician level cost. Don’t recommend this service and suggest Teledoc change their approach to medicine here. ### ASSISTANT: Healthcare - Physical Exam - negative, Healthcare - Communication - negative, Healthcare - Prescriptions - negative, Healthcare - Convenience - positive, Healthcare - Quality of Care - negative, Healthcare - Telemedicine - negative )))

### Review: title: Convenient but not Conscientious Care, content: It’s is nice to be able to quickly connect with a Doctor. I would say the dermatologist care is very limited and borderline ineffective. You just write down your issues and send picks and then the doctor prescribes meds. Doesn’t tell you why he prescribed what he did and then you get a few back and forth messages and no one actually talks to you. I don’t find that to be professional care. And I would not recommend it. I would not do it again. I only did it because I have a new born and it is very difficult to leave the house. Need to be able to speak with a doctor. Email based doctoring is not effective and people deserve to speak with a physician when paying physician level cost. Don’t recommend this service and suggest Teledoc change their approach to medicine here. ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, aspects: Physical Exam, Communication, Prescriptions, Convenience, Quality of Care, Telemedicine, sentiments: negative, negative, negative, positive, negative, negative )))

### Review: title: Convenient but not Conscientious Care, content: It’s is nice to be able to quickly connect with a Doctor. I would say the dermatologist care is very limited and borderline ineffective. You just write down your issues and send picks and then the doctor prescribes meds. Doesn’t tell you why he prescribed what he did and then you get a few back and forth messages and no one actually talks to you. I don’t find that to be professional care. And I would not recommend it. I would not do it again. I only did it because I have a new born and it is very difficult to leave the house. Need to be able to speak with a doctor. Email based doctoring is not effective and people deserve to speak with a physician when paying physician level cost. Don’t recommend this service and suggest Teledoc change their approach to medicine here. ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Physical Exam, Communication, Prescriptions, Convenience, Quality of Care, Telemedicine) sentiments: (negative, negative, negative, positive, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Convenient but not Conscientious Care, It’s is nice to be able to quickly connect with a Doctor. I would say the dermatologist care is very limited and borderline ineffective. You just write down your issues and send picks and then the doctor prescribes meds. Doesn’t tell you why he prescribed what he did and then you get a few back and forth messages and no one actually talks to you. I don’t find that to be professional care. And I would not recommend it. I would not do it again. I only did it because I have a new born and it is very difficult to leave the house. Need to be able to speak with a doctor. Email based doctoring is not effective and people deserve to speak with a physician when paying physician level cost. Don’t recommend this service and suggest Teledoc change their approach to medicine here. Output: Healthcare - Physical Exam - negative, Healthcare - Communication - negative, Healthcare - Prescriptions - negative, Healthcare - Convenience - positive, Healthcare - Quality of Care - negative, Healthcare - Telemedicine - negative $$$

Great medical service and video capability, App needs work

Hey TDoc, your app is still buggy. , , Unable to end a virtual appointment. The red phone for ending calls opens a ‘yes’ or ‘no’ option - neither of which are functional. So, to leave a virtual appointment I have to force close the app., , Additionally, the Help Center ‘Report A Problem’ options are nonfunctional. So I am unable to quickly alert your app team to simple bugs. I had to call and place a concern with someone who has no ability to appreciate or affect change in app software.

App, App, Service, Service

Functionality, User Interface, Medical, Video

Negative, Negative, Positive, Positive

App - Functionality - Negative, App - User Interface - Negative, Service - Medical - Positive, Service - Video - Positive

### USER:Great medical service and video capability, App needs work, Hey TDoc, your app is still buggy. , , Unable to end a virtual appointment. The red phone for ending calls opens a ‘yes’ or ‘no’ option - neither of which are functional. So, to leave a virtual appointment I have to force close the app., , Additionally, the Help Center ‘Report A Problem’ options are nonfunctional. So I am unable to quickly alert your app team to simple bugs. I had to call and place a concern with someone who has no ability to appreciate or affect change in app software. ### ASSISTANT: App - Functionality - Negative, App - User Interface - Negative, Service - Medical - Positive, Service - Video - Positive )))

### Review: title: Great medical service and video capability, App needs work, content: Hey TDoc, your app is still buggy. , , Unable to end a virtual appointment. The red phone for ending calls opens a ‘yes’ or ‘no’ option - neither of which are functional. So, to leave a virtual appointment I have to force close the app., , Additionally, the Help Center ‘Report A Problem’ options are nonfunctional. So I am unable to quickly alert your app team to simple bugs. I had to call and place a concern with someone who has no ability to appreciate or affect change in app software. ### Analysis: categories: App, App, Service, Service, aspects: Functionality, User Interface, Medical, Video, sentiments: Negative, Negative, Positive, Positive )))

### Review: title: Great medical service and video capability, App needs work, content: Hey TDoc, your app is still buggy. , , Unable to end a virtual appointment. The red phone for ending calls opens a ‘yes’ or ‘no’ option - neither of which are functional. So, to leave a virtual appointment I have to force close the app., , Additionally, the Help Center ‘Report A Problem’ options are nonfunctional. So I am unable to quickly alert your app team to simple bugs. I had to call and place a concern with someone who has no ability to appreciate or affect change in app software. ### Analysis: categories: (App, App, Service, Service) aspects: (Functionality, User Interface, Medical, Video) sentiments: (Negative, Negative, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great medical service and video capability, App needs work, Hey TDoc, your app is still buggy. , , Unable to end a virtual appointment. The red phone for ending calls opens a ‘yes’ or ‘no’ option - neither of which are functional. So, to leave a virtual appointment I have to force close the app., , Additionally, the Help Center ‘Report A Problem’ options are nonfunctional. So I am unable to quickly alert your app team to simple bugs. I had to call and place a concern with someone who has no ability to appreciate or affect change in app software. Output: App - Functionality - Negative, App - User Interface - Negative, Service - Medical - Positive, Service - Video - Positive $$$

Yup.. just like going to urgent care. Including the wait time.

I just love how even when they have the convenience of literally calling from the toilet if they wanted to, doctors still make you wait unreasonable amounts of time to contact you with this app...maybe it’s Teladocs problem for not staffing enough physicians during peak/off-peak hours. Whatever the case I’ve never received a call back less than 30 minutes from the time I made the appointment. My most recent request actually got cancelled 10 minutes after confirming the visit with no explanation. , , It’s also ridiculous that they force you to answer their survey question about where you would’ve gone without Teladoc before you’re able to confirm a visit. Apparently bragging rights are more important than patient wellbeing.

Health, Health, Health

Wait time, Communication, Appointment

negative, negative, negative

Health - Wait time - negative, Health - Communication - negative, Health - Appointment - negative

### USER:Yup.. just like going to urgent care. Including the wait time., I just love how even when they have the convenience of literally calling from the toilet if they wanted to, doctors still make you wait unreasonable amounts of time to contact you with this app...maybe it’s Teladocs problem for not staffing enough physicians during peak/off-peak hours. Whatever the case I’ve never received a call back less than 30 minutes from the time I made the appointment. My most recent request actually got cancelled 10 minutes after confirming the visit with no explanation. , , It’s also ridiculous that they force you to answer their survey question about where you would’ve gone without Teladoc before you’re able to confirm a visit. Apparently bragging rights are more important than patient wellbeing. ### ASSISTANT: Health - Wait time - negative, Health - Communication - negative, Health - Appointment - negative )))

### Review: title: Yup.. just like going to urgent care. Including the wait time., content: I just love how even when they have the convenience of literally calling from the toilet if they wanted to, doctors still make you wait unreasonable amounts of time to contact you with this app...maybe it’s Teladocs problem for not staffing enough physicians during peak/off-peak hours. Whatever the case I’ve never received a call back less than 30 minutes from the time I made the appointment. My most recent request actually got cancelled 10 minutes after confirming the visit with no explanation. , , It’s also ridiculous that they force you to answer their survey question about where you would’ve gone without Teladoc before you’re able to confirm a visit. Apparently bragging rights are more important than patient wellbeing. ### Analysis: categories: Health, Health, Health, aspects: Wait time, Communication, Appointment, sentiments: negative, negative, negative )))

### Review: title: Yup.. just like going to urgent care. Including the wait time., content: I just love how even when they have the convenience of literally calling from the toilet if they wanted to, doctors still make you wait unreasonable amounts of time to contact you with this app...maybe it’s Teladocs problem for not staffing enough physicians during peak/off-peak hours. Whatever the case I’ve never received a call back less than 30 minutes from the time I made the appointment. My most recent request actually got cancelled 10 minutes after confirming the visit with no explanation. , , It’s also ridiculous that they force you to answer their survey question about where you would’ve gone without Teladoc before you’re able to confirm a visit. Apparently bragging rights are more important than patient wellbeing. ### Analysis: categories: (Health, Health, Health) aspects: (Wait time, Communication, Appointment) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Yup.. just like going to urgent care. Including the wait time., I just love how even when they have the convenience of literally calling from the toilet if they wanted to, doctors still make you wait unreasonable amounts of time to contact you with this app...maybe it’s Teladocs problem for not staffing enough physicians during peak/off-peak hours. Whatever the case I’ve never received a call back less than 30 minutes from the time I made the appointment. My most recent request actually got cancelled 10 minutes after confirming the visit with no explanation. , , It’s also ridiculous that they force you to answer their survey question about where you would’ve gone without Teladoc before you’re able to confirm a visit. Apparently bragging rights are more important than patient wellbeing. Output: Health - Wait time - negative, Health - Communication - negative, Health - Appointment - negative $$$

A reason they’re #1

It’s crazy how well Teladoc does virtual care. Through my employer benefits, I have access to free general medicine, behavioral health AND dermatology. Had a weird rash on my rash that appeared and didn’t go away after more than a week, and it was going to take a couple of weeks to get in to see my preferred dermatologist in person. So I decided to try the Teladoc dermatologist, and boy was that ever quick and easy. Such an intuitive, easy-to-navigate user experience, great syncing with my pharmacy, primary care doc AND dermatologist. And flawless execution on the video call—no lag, high quality picture. And as good or better of a visit with a doctor than I would’ve had in person. This clearly foretells the future of healthcare.

Healthcare, Healthcare, Healthcare, User Experience, User Experience, User Experience, Healthcare

General Medicine, Behavioral Health, Dermatology, Ease of Use, Navigation, Video Call Quality, Doctor Visit Comparison

Positive, Positive, Positive, Positive, Positive, Positive, Positive

Healthcare - General Medicine - Positive, Healthcare - Behavioral Health - Positive, Healthcare - Dermatology - Positive, User Experience - Ease of Use - Positive, User Experience - Navigation - Positive, User Experience - Video Call Quality - Positive, Healthcare - Doctor Visit Comparison - Positive

### USER:A reason they’re #1, It’s crazy how well Teladoc does virtual care. Through my employer benefits, I have access to free general medicine, behavioral health AND dermatology. Had a weird rash on my rash that appeared and didn’t go away after more than a week, and it was going to take a couple of weeks to get in to see my preferred dermatologist in person. So I decided to try the Teladoc dermatologist, and boy was that ever quick and easy. Such an intuitive, easy-to-navigate user experience, great syncing with my pharmacy, primary care doc AND dermatologist. And flawless execution on the video call—no lag, high quality picture. And as good or better of a visit with a doctor than I would’ve had in person. This clearly foretells the future of healthcare. ### ASSISTANT: Healthcare - General Medicine - Positive, Healthcare - Behavioral Health - Positive, Healthcare - Dermatology - Positive, User Experience - Ease of Use - Positive, User Experience - Navigation - Positive, User Experience - Video Call Quality - Positive, Healthcare - Doctor Visit Comparison - Positive )))

### Review: title: A reason they’re #1, content: It’s crazy how well Teladoc does virtual care. Through my employer benefits, I have access to free general medicine, behavioral health AND dermatology. Had a weird rash on my rash that appeared and didn’t go away after more than a week, and it was going to take a couple of weeks to get in to see my preferred dermatologist in person. So I decided to try the Teladoc dermatologist, and boy was that ever quick and easy. Such an intuitive, easy-to-navigate user experience, great syncing with my pharmacy, primary care doc AND dermatologist. And flawless execution on the video call—no lag, high quality picture. And as good or better of a visit with a doctor than I would’ve had in person. This clearly foretells the future of healthcare. ### Analysis: categories: Healthcare, Healthcare, Healthcare, User Experience, User Experience, User Experience, Healthcare, aspects: General Medicine, Behavioral Health, Dermatology, Ease of Use, Navigation, Video Call Quality, Doctor Visit Comparison, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: A reason they’re #1, content: It’s crazy how well Teladoc does virtual care. Through my employer benefits, I have access to free general medicine, behavioral health AND dermatology. Had a weird rash on my rash that appeared and didn’t go away after more than a week, and it was going to take a couple of weeks to get in to see my preferred dermatologist in person. So I decided to try the Teladoc dermatologist, and boy was that ever quick and easy. Such an intuitive, easy-to-navigate user experience, great syncing with my pharmacy, primary care doc AND dermatologist. And flawless execution on the video call—no lag, high quality picture. And as good or better of a visit with a doctor than I would’ve had in person. This clearly foretells the future of healthcare. ### Analysis: categories: (Healthcare, Healthcare, Healthcare, User Experience, User Experience, User Experience, Healthcare) aspects: (General Medicine, Behavioral Health, Dermatology, Ease of Use, Navigation, Video Call Quality, Doctor Visit Comparison) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: A reason they’re #1, It’s crazy how well Teladoc does virtual care. Through my employer benefits, I have access to free general medicine, behavioral health AND dermatology. Had a weird rash on my rash that appeared and didn’t go away after more than a week, and it was going to take a couple of weeks to get in to see my preferred dermatologist in person. So I decided to try the Teladoc dermatologist, and boy was that ever quick and easy. Such an intuitive, easy-to-navigate user experience, great syncing with my pharmacy, primary care doc AND dermatologist. And flawless execution on the video call—no lag, high quality picture. And as good or better of a visit with a doctor than I would’ve had in person. This clearly foretells the future of healthcare. Output: Healthcare - General Medicine - Positive, Healthcare - Behavioral Health - Positive, Healthcare - Dermatology - Positive, User Experience - Ease of Use - Positive, User Experience - Navigation - Positive, User Experience - Video Call Quality - Positive, Healthcare - Doctor Visit Comparison - Positive $$$

What a scam! I cannot believe Florida Blue has anything to do with this

So I received a card and intro letter and decided to give it a try. At my age, 59 years old, and a woman, I know when I have a UTI. So I put a request in for a call and have a doctor call me to tell me that she can’t prescribe anything because I am post menopausal(obviously) and have a UTI. Seems to me that a system with this kind of technology can simply say I do not qualify based on age and reported symptom instead of collecting a fee to have a doctor call me to tell me that is their policy. Really! Then they give me the old line that I clicked on the notice. I think a court would see this as unconscionable. You take someone feeling bad enough to need to talk to a doctor and think they will read the fine print to know the policy regarding not being able to receive care based on information I provided in the request. I wonder how many other patients have been been charged like this. I hope my $42 is worth the fact that I will become an advocate for thousands like me and change federal and state statutes involving these tele DOC services.

Services

Fee

Negative

Services - Fee - Negative

### USER:What a scam! I cannot believe Florida Blue has anything to do with this, So I received a card and intro letter and decided to give it a try. At my age, 59 years old, and a woman, I know when I have a UTI. So I put a request in for a call and have a doctor call me to tell me that she can’t prescribe anything because I am post menopausal(obviously) and have a UTI. Seems to me that a system with this kind of technology can simply say I do not qualify based on age and reported symptom instead of collecting a fee to have a doctor call me to tell me that is their policy. Really! Then they give me the old line that I clicked on the notice. I think a court would see this as unconscionable. You take someone feeling bad enough to need to talk to a doctor and think they will read the fine print to know the policy regarding not being able to receive care based on information I provided in the request. I wonder how many other patients have been been charged like this. I hope my $42 is worth the fact that I will become an advocate for thousands like me and change federal and state statutes involving these tele DOC services. ### ASSISTANT: Services - Fee - Negative )))

### Review: title: What a scam! I cannot believe Florida Blue has anything to do with this, content: So I received a card and intro letter and decided to give it a try. At my age, 59 years old, and a woman, I know when I have a UTI. So I put a request in for a call and have a doctor call me to tell me that she can’t prescribe anything because I am post menopausal(obviously) and have a UTI. Seems to me that a system with this kind of technology can simply say I do not qualify based on age and reported symptom instead of collecting a fee to have a doctor call me to tell me that is their policy. Really! Then they give me the old line that I clicked on the notice. I think a court would see this as unconscionable. You take someone feeling bad enough to need to talk to a doctor and think they will read the fine print to know the policy regarding not being able to receive care based on information I provided in the request. I wonder how many other patients have been been charged like this. I hope my $42 is worth the fact that I will become an advocate for thousands like me and change federal and state statutes involving these tele DOC services. ### Analysis: categories: Services, aspects: Fee, sentiments: Negative )))

### Review: title: What a scam! I cannot believe Florida Blue has anything to do with this, content: So I received a card and intro letter and decided to give it a try. At my age, 59 years old, and a woman, I know when I have a UTI. So I put a request in for a call and have a doctor call me to tell me that she can’t prescribe anything because I am post menopausal(obviously) and have a UTI. Seems to me that a system with this kind of technology can simply say I do not qualify based on age and reported symptom instead of collecting a fee to have a doctor call me to tell me that is their policy. Really! Then they give me the old line that I clicked on the notice. I think a court would see this as unconscionable. You take someone feeling bad enough to need to talk to a doctor and think they will read the fine print to know the policy regarding not being able to receive care based on information I provided in the request. I wonder how many other patients have been been charged like this. I hope my $42 is worth the fact that I will become an advocate for thousands like me and change federal and state statutes involving these tele DOC services. ### Analysis: categories: (Services) aspects: (Fee) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: What a scam! I cannot believe Florida Blue has anything to do with this, So I received a card and intro letter and decided to give it a try. At my age, 59 years old, and a woman, I know when I have a UTI. So I put a request in for a call and have a doctor call me to tell me that she can’t prescribe anything because I am post menopausal(obviously) and have a UTI. Seems to me that a system with this kind of technology can simply say I do not qualify based on age and reported symptom instead of collecting a fee to have a doctor call me to tell me that is their policy. Really! Then they give me the old line that I clicked on the notice. I think a court would see this as unconscionable. You take someone feeling bad enough to need to talk to a doctor and think they will read the fine print to know the policy regarding not being able to receive care based on information I provided in the request. I wonder how many other patients have been been charged like this. I hope my $42 is worth the fact that I will become an advocate for thousands like me and change federal and state statutes involving these tele DOC services. Output: Services - Fee - Negative $$$

Ease of Access to Medical Care

My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care. , , The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource. , , I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care.

Health Services, Health Services, Health Services, Health Services, Health Services, Health Services

Appointment System, Appointment System, Teladoc Service, Teladoc Service, Insurance Coverage, Accessibility

negative, positive, positive, positive, positive, negative

Health Services - Appointment System - negative, Health Services - Appointment System - positive, Health Services - Teladoc Service - positive, Health Services - Teladoc Service - positive, Health Services - Insurance Coverage - positive, Health Services - Accessibility - negative

### USER:Ease of Access to Medical Care, My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care. , , The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource. , , I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care. ### ASSISTANT: Health Services - Appointment System - negative, Health Services - Appointment System - positive, Health Services - Teladoc Service - positive, Health Services - Teladoc Service - positive, Health Services - Insurance Coverage - positive, Health Services - Accessibility - negative )))

### Review: title: Ease of Access to Medical Care, content: My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care. , , The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource. , , I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care. ### Analysis: categories: Health Services, Health Services, Health Services, Health Services, Health Services, Health Services, aspects: Appointment System, Appointment System, Teladoc Service, Teladoc Service, Insurance Coverage, Accessibility, sentiments: negative, positive, positive, positive, positive, negative )))

### Review: title: Ease of Access to Medical Care, content: My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care. , , The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource. , , I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care. ### Analysis: categories: (Health Services, Health Services, Health Services, Health Services, Health Services, Health Services) aspects: (Appointment System, Appointment System, Teladoc Service, Teladoc Service, Insurance Coverage, Accessibility) sentiments: (negative, positive, positive, positive, positive, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Ease of Access to Medical Care, My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care. , , The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource. , , I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care. Output: Health Services - Appointment System - negative, Health Services - Appointment System - positive, Health Services - Teladoc Service - positive, Health Services - Teladoc Service - positive, Health Services - Insurance Coverage - positive, Health Services - Accessibility - negative $$$

This service isn’t even worth it as a last resort

So I have tried to use this service in the last 2 months for an on and off cough/sinus infection my 5 year old has. The only reason I have used this app is for the convenience of not having to make an appt with a pediatrician and miss work nor go through the hassle of driving to and waiting at a walk in clinic. These doctors keep saying they can’t treat without laying eyes on my son nor that he sounds like he needs an antibiotic. I get told to take him to his pediatrician! Ok then! I will and forget this app. This service claims to treat sinus infection, bronchitis, ear infection, etc. Yet these so-called doctors don’t treat them as they should. So if you can’t treat these situations because you can’t fully “assess” your patient, why offer a service that involves phone triage? These doctors don‘t ask any questions or do any sort of phone triage to fully assess the symptoms. I feel these doctors definitely need more phone triage experience before being hired to offer their services via telecommunication. I am a nurse and have done phone triage and assessment. These doctors could use a few lessons. I will stick to what is proven to work, a pediatrician.

Treatment, Convenience, Accessibility

Treatment, Convenience, Accessibility

negative, negative, negative

Treatment - Treatment - negative, Convenience - Convenience - negative, Accessibility - Accessibility - negative

### USER:This service isn’t even worth it as a last resort, So I have tried to use this service in the last 2 months for an on and off cough/sinus infection my 5 year old has. The only reason I have used this app is for the convenience of not having to make an appt with a pediatrician and miss work nor go through the hassle of driving to and waiting at a walk in clinic. These doctors keep saying they can’t treat without laying eyes on my son nor that he sounds like he needs an antibiotic. I get told to take him to his pediatrician! Ok then! I will and forget this app. This service claims to treat sinus infection, bronchitis, ear infection, etc. Yet these so-called doctors don’t treat them as they should. So if you can’t treat these situations because you can’t fully “assess” your patient, why offer a service that involves phone triage? These doctors don‘t ask any questions or do any sort of phone triage to fully assess the symptoms. I feel these doctors definitely need more phone triage experience before being hired to offer their services via telecommunication. I am a nurse and have done phone triage and assessment. These doctors could use a few lessons. I will stick to what is proven to work, a pediatrician. ### ASSISTANT: Treatment - Treatment - negative, Convenience - Convenience - negative, Accessibility - Accessibility - negative )))

### Review: title: This service isn’t even worth it as a last resort, content: So I have tried to use this service in the last 2 months for an on and off cough/sinus infection my 5 year old has. The only reason I have used this app is for the convenience of not having to make an appt with a pediatrician and miss work nor go through the hassle of driving to and waiting at a walk in clinic. These doctors keep saying they can’t treat without laying eyes on my son nor that he sounds like he needs an antibiotic. I get told to take him to his pediatrician! Ok then! I will and forget this app. This service claims to treat sinus infection, bronchitis, ear infection, etc. Yet these so-called doctors don’t treat them as they should. So if you can’t treat these situations because you can’t fully “assess” your patient, why offer a service that involves phone triage? These doctors don‘t ask any questions or do any sort of phone triage to fully assess the symptoms. I feel these doctors definitely need more phone triage experience before being hired to offer their services via telecommunication. I am a nurse and have done phone triage and assessment. These doctors could use a few lessons. I will stick to what is proven to work, a pediatrician. ### Analysis: categories: Treatment, Convenience, Accessibility, aspects: Treatment, Convenience, Accessibility, sentiments: negative, negative, negative )))

### Review: title: This service isn’t even worth it as a last resort, content: So I have tried to use this service in the last 2 months for an on and off cough/sinus infection my 5 year old has. The only reason I have used this app is for the convenience of not having to make an appt with a pediatrician and miss work nor go through the hassle of driving to and waiting at a walk in clinic. These doctors keep saying they can’t treat without laying eyes on my son nor that he sounds like he needs an antibiotic. I get told to take him to his pediatrician! Ok then! I will and forget this app. This service claims to treat sinus infection, bronchitis, ear infection, etc. Yet these so-called doctors don’t treat them as they should. So if you can’t treat these situations because you can’t fully “assess” your patient, why offer a service that involves phone triage? These doctors don‘t ask any questions or do any sort of phone triage to fully assess the symptoms. I feel these doctors definitely need more phone triage experience before being hired to offer their services via telecommunication. I am a nurse and have done phone triage and assessment. These doctors could use a few lessons. I will stick to what is proven to work, a pediatrician. ### Analysis: categories: (Treatment, Convenience, Accessibility) aspects: (Treatment, Convenience, Accessibility) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: This service isn’t even worth it as a last resort, So I have tried to use this service in the last 2 months for an on and off cough/sinus infection my 5 year old has. The only reason I have used this app is for the convenience of not having to make an appt with a pediatrician and miss work nor go through the hassle of driving to and waiting at a walk in clinic. These doctors keep saying they can’t treat without laying eyes on my son nor that he sounds like he needs an antibiotic. I get told to take him to his pediatrician! Ok then! I will and forget this app. This service claims to treat sinus infection, bronchitis, ear infection, etc. Yet these so-called doctors don’t treat them as they should. So if you can’t treat these situations because you can’t fully “assess” your patient, why offer a service that involves phone triage? These doctors don‘t ask any questions or do any sort of phone triage to fully assess the symptoms. I feel these doctors definitely need more phone triage experience before being hired to offer their services via telecommunication. I am a nurse and have done phone triage and assessment. These doctors could use a few lessons. I will stick to what is proven to work, a pediatrician. Output: Treatment - Treatment - negative, Convenience - Convenience - negative, Accessibility - Accessibility - negative $$$

Going above and beyond

There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏

Customer Service, Customer Service, Customer Service, Customer Service, Connectivity, Connectivity, Accessibility

Attentiveness, Professionalism, Responsiveness, Willingness to help, Reliability, Resolution, Setup

positive, positive, negative, positive, negative, positive, positive

Customer Service - Attentiveness - positive, Customer Service - Professionalism - positive, Customer Service - Responsiveness - negative, Customer Service - Willingness to help - positive, Connectivity - Reliability - negative, Connectivity - Resolution - positive, Accessibility - Setup - positive

### USER:Going above and beyond, There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 ### ASSISTANT: Customer Service - Attentiveness - positive, Customer Service - Professionalism - positive, Customer Service - Responsiveness - negative, Customer Service - Willingness to help - positive, Connectivity - Reliability - negative, Connectivity - Resolution - positive, Accessibility - Setup - positive )))

### Review: title: Going above and beyond, content: There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Connectivity, Connectivity, Accessibility, aspects: Attentiveness, Professionalism, Responsiveness, Willingness to help, Reliability, Resolution, Setup, sentiments: positive, positive, negative, positive, negative, positive, positive )))

### Review: title: Going above and beyond, content: There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Connectivity, Connectivity, Accessibility) aspects: (Attentiveness, Professionalism, Responsiveness, Willingness to help, Reliability, Resolution, Setup) sentiments: (positive, positive, negative, positive, negative, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Going above and beyond, There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 Output: Customer Service - Attentiveness - positive, Customer Service - Professionalism - positive, Customer Service - Responsiveness - negative, Customer Service - Willingness to help - positive, Connectivity - Reliability - negative, Connectivity - Resolution - positive, Accessibility - Setup - positive $$$

Why?

App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem.

Functionality, Functionality, Functionality

Questions display, Scrolling, Content

negative, negative, negative

Functionality - Questions display - negative, Functionality - Scrolling - negative, Functionality - Content - negative

### USER:Why?, App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. ### ASSISTANT: Functionality - Questions display - negative, Functionality - Scrolling - negative, Functionality - Content - negative )))

### Review: title: Why?, content: App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Questions display, Scrolling, Content, sentiments: negative, negative, negative )))

### Review: title: Why?, content: App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Questions display, Scrolling, Content) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Why?, App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. Output: Functionality - Questions display - negative, Functionality - Scrolling - negative, Functionality - Content - negative $$$

Seems much slower and have to reload

This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying.

Performance, Functionality

Search Functionality, Order Tracking

Negative, Negative

Performance - Search Functionality - Negative, Functionality - Order Tracking - Negative

### USER:Seems much slower and have to reload, This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. ### ASSISTANT: Performance - Search Functionality - Negative, Functionality - Order Tracking - Negative )))

### Review: title: Seems much slower and have to reload, content: This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. ### Analysis: categories: Performance, Functionality, aspects: Search Functionality, Order Tracking, sentiments: Negative, Negative )))

### Review: title: Seems much slower and have to reload, content: This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. ### Analysis: categories: (Performance, Functionality) aspects: (Search Functionality, Order Tracking) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Seems much slower and have to reload, This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. Output: Performance - Search Functionality - Negative, Functionality - Order Tracking - Negative $$$

0 STAR RATING! DON'T USE!!

I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬

App Security, App Security, App Security

Security Measures, Customer Service, Account Recovery

Negative, Negative, Negative

App Security - Security Measures - Negative, App Security - Customer Service - Negative, App Security - Account Recovery - Negative

### USER:0 STAR RATING! DON'T USE!!, I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 ### ASSISTANT: App Security - Security Measures - Negative, App Security - Customer Service - Negative, App Security - Account Recovery - Negative )))

### Review: title: 0 STAR RATING! DON'T USE!!, content: I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 ### Analysis: categories: App Security, App Security, App Security, aspects: Security Measures, Customer Service, Account Recovery, sentiments: Negative, Negative, Negative )))

### Review: title: 0 STAR RATING! DON'T USE!!, content: I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 ### Analysis: categories: (App Security, App Security, App Security) aspects: (Security Measures, Customer Service, Account Recovery) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: 0 STAR RATING! DON'T USE!!, I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 Output: App Security - Security Measures - Negative, App Security - Customer Service - Negative, App Security - Account Recovery - Negative $$$

Good app

I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool.

App Functionality, App Functionality, Pricing, App Features

Search engine, Navigation, Pricing, Shipping

negative, negative, negative, negative

App Functionality - Search engine - negative, App Functionality - Navigation - negative, Pricing - Pricing - negative, App Features - Shipping - negative

### USER:Good app, I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. ### ASSISTANT: App Functionality - Search engine - negative, App Functionality - Navigation - negative, Pricing - Pricing - negative, App Features - Shipping - negative )))

### Review: title: Good app, content: I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. ### Analysis: categories: App Functionality, App Functionality, Pricing, App Features, aspects: Search engine, Navigation, Pricing, Shipping, sentiments: negative, negative, negative, negative )))

### Review: title: Good app, content: I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. ### Analysis: categories: (App Functionality, App Functionality, Pricing, App Features) aspects: (Search engine, Navigation, Pricing, Shipping) sentiments: (negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Good app, I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. Output: App Functionality - Search engine - negative, App Functionality - Navigation - negative, Pricing - Pricing - negative, App Features - Shipping - negative $$$

Addictive Shopping App

I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly

Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery

Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness

positive, positive, positive, positive, positive, positive

Shopping Experience - Variety - positive, Shopping Experience - Pricing - positive, Shopping Experience - Speed - positive, Shopping Experience - Deals - positive, Delivery - Convenience - positive, Delivery - Environmental friendliness - positive

### USER:Addictive Shopping App, I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly ### ASSISTANT: Shopping Experience - Variety - positive, Shopping Experience - Pricing - positive, Shopping Experience - Speed - positive, Shopping Experience - Deals - positive, Delivery - Convenience - positive, Delivery - Environmental friendliness - positive )))

### Review: title: Addictive Shopping App, content: I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly ### Analysis: categories: Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery, aspects: Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Addictive Shopping App, content: I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly ### Analysis: categories: (Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery) aspects: (Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness) sentiments: (positive, positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Addictive Shopping App, I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly Output: Shopping Experience - Variety - positive, Shopping Experience - Pricing - positive, Shopping Experience - Speed - positive, Shopping Experience - Deals - positive, Delivery - Convenience - positive, Delivery - Environmental friendliness - positive $$$

Orders

For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home.

Service, Service

Delivery Time, Customer Support

Negative, Negative

Service - Delivery Time - Negative, Service - Customer Support - Negative

### USER:Orders, For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. ### ASSISTANT: Service - Delivery Time - Negative, Service - Customer Support - Negative )))

### Review: title: Orders, content: For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. ### Analysis: categories: Service, Service, aspects: Delivery Time, Customer Support, sentiments: Negative, Negative )))

### Review: title: Orders, content: For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. ### Analysis: categories: (Service, Service) aspects: (Delivery Time, Customer Support) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Orders, For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. Output: Service - Delivery Time - Negative, Service - Customer Support - Negative $$$

No sharing

I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone?

App, App

Sharing, Sharing

negative, positive

App - Sharing - negative, App - Sharing - positive

### USER:No sharing, I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? ### ASSISTANT: App - Sharing - negative, App - Sharing - positive )))

### Review: title: No sharing, content: I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? ### Analysis: categories: App, App, aspects: Sharing, Sharing, sentiments: negative, positive )))

### Review: title: No sharing, content: I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? ### Analysis: categories: (App, App) aspects: (Sharing, Sharing) sentiments: (negative, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: No sharing, I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? Output: App - Sharing - negative, App - Sharing - positive $$$

I HATE THIS APP

I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information.

Security, Security, Product, Feature

Information Leak, Theft, Quality, Review Authenticity

Negative, Negative, Negative, Negative

Security - Information Leak - Negative, Security - Theft - Negative, Product - Quality - Negative, Feature - Review Authenticity - Negative

### USER:I HATE THIS APP, I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. ### ASSISTANT: Security - Information Leak - Negative, Security - Theft - Negative, Product - Quality - Negative, Feature - Review Authenticity - Negative )))

### Review: title: I HATE THIS APP, content: I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. ### Analysis: categories: Security, Security, Product, Feature, aspects: Information Leak, Theft, Quality, Review Authenticity, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: I HATE THIS APP, content: I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. ### Analysis: categories: (Security, Security, Product, Feature) aspects: (Information Leak, Theft, Quality, Review Authenticity) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I HATE THIS APP, I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. Output: Security - Information Leak - Negative, Security - Theft - Negative, Product - Quality - Negative, Feature - Review Authenticity - Negative $$$

Not Sure?

I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you.

Products/Services, Products/Services, Products/Services

Deals, Case, Case

Positive, Positive, Neutral

Products/Services - Deals - Positive, Products/Services - Case - Positive, Products/Services - Case - Neutral

### USER:Not Sure?, I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. ### ASSISTANT: Products/Services - Deals - Positive, Products/Services - Case - Positive, Products/Services - Case - Neutral )))

### Review: title: Not Sure?, content: I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. ### Analysis: categories: Products/Services, Products/Services, Products/Services, aspects: Deals, Case, Case, sentiments: Positive, Positive, Neutral )))

### Review: title: Not Sure?, content: I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. ### Analysis: categories: (Products/Services, Products/Services, Products/Services) aspects: (Deals, Case, Case) sentiments: (Positive, Positive, Neutral) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not Sure?, I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. Output: Products/Services - Deals - Positive, Products/Services - Case - Positive, Products/Services - Case - Neutral $$$

This app used to be good

Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased

E-commerce, E-commerce, Product Quality

Cart, Price, Physical damage

Negative, Negative, Negative

E-commerce Cart - Negative, E-commerce - Price - Negative, Product Quality - Physical damage - Negative

### USER:This app used to be good, Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### ASSISTANT: E-commerce Cart - Negative, E-commerce - Price - Negative, Product Quality - Physical damage - Negative )))

### Review: title: This app used to be good, content: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### Analysis: categories: E-commerce, E-commerce, Product Quality, aspects: Cart, Price, Physical damage, sentiments: Negative, Negative, Negative )))

### Review: title: This app used to be good, content: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### Analysis: categories: ( E-commerce, E-commerce, Product Quality) aspects: (Cart, Price, Physical damage) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: This app used to be good, Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased Output: E-commerce Cart - Negative, E-commerce - Price - Negative, Product Quality - Physical damage - Negative $$$

Good but could be great

I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks.

Functionality, Functionality, Functionality, Functionality

Filtering, Notification, Reply System, Reply Visibility

Negative, Negative, Negative, Negative

Functionality Filtering - Negative, Functionality - Notification - Negative, Functionality - Reply System - Negative, Functionality - Reply Visibility - Negative

### USER:Good but could be great, I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. ### ASSISTANT: Functionality Filtering - Negative, Functionality - Notification - Negative, Functionality - Reply System - Negative, Functionality - Reply Visibility - Negative )))

### Review: title: Good but could be great, content: I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Filtering, Notification, Reply System, Reply Visibility, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Good but could be great, content: I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. ### Analysis: categories: ( Functionality, Functionality, Functionality, Functionality) aspects: (Filtering, Notification, Reply System, Reply Visibility) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Good but could be great, I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. Output: Functionality Filtering - Negative, Functionality - Notification - Negative, Functionality - Reply System - Negative, Functionality - Reply Visibility - Negative $$$

Only If I could give it zero stars...

I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it.

App, Website, App

Usability, Security, Performance

Negative, Negative, Negative

App - Usability - Negative, Website - Security - Negative, App - Performance - Negative

### USER:Only If I could give it zero stars..., I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. ### ASSISTANT: App - Usability - Negative, Website - Security - Negative, App - Performance - Negative )))

### Review: title: Only If I could give it zero stars..., content: I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. ### Analysis: categories: App, Website, App, aspects: Usability, Security, Performance, sentiments: Negative, Negative, Negative )))

### Review: title: Only If I could give it zero stars..., content: I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. ### Analysis: categories: (App, Website, App) aspects: (Usability, Security, Performance) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Only If I could give it zero stars..., I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. Output: App - Usability - Negative, Website - Security - Negative, App - Performance - Negative $$$

I want receipts

It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen?

App-Features

Invoicing

Negative

App-Features - Invoicing - Negative

### USER:I want receipts, It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? ### ASSISTANT: App-Features - Invoicing - Negative )))

### Review: title: I want receipts, content: It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? ### Analysis: categories: App-Features, aspects: Invoicing, sentiments: Negative )))

### Review: title: I want receipts, content: It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? ### Analysis: categories: (App-Features) aspects: (Invoicing) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I want receipts, It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? Output: App-Features - Invoicing - Negative $$$

Exchange Policy is Horrible

I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake?

Customer Service, Customer Service, Customer Service

Communication, Helpfulness, Professionalism

negative, negative, negative

Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative

### USER:Exchange Policy is Horrible, I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### ASSISTANT: Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative )))

### Review: title: Exchange Policy is Horrible, content: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Communication, Helpfulness, Professionalism, sentiments: negative, negative, negative )))

### Review: title: Exchange Policy is Horrible, content: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Communication, Helpfulness, Professionalism) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Exchange Policy is Horrible, I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? Output: Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative $$$

Could be great - SOOO INVASIVE!!!

Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j

Privacy

Data collection

Negative

Privacy - Data collection - Negative

### USER:Could be great - SOOO INVASIVE!!!, Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j ### ASSISTANT: Privacy - Data collection - Negative )))

### Review: title: Could be great - SOOO INVASIVE!!!, content: Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j ### Analysis: categories: Privacy, aspects: Data collection, sentiments: Negative )))

### Review: title: Could be great - SOOO INVASIVE!!!, content: Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j ### Analysis: categories: (Privacy) aspects: (Data collection) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Could be great - SOOO INVASIVE!!!, Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j Output: Privacy - Data collection - Negative $$$

Doesn’t function on iPad properly

When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.”

Functionality, Functionality, Functionality, Functionality

Search, Categories, Delivery, User Interface

Negative, Negative, Negative, Negative

Functionality - Search - Negative, Functionality - Categories - Negative, Functionality - Delivery - Negative, Functionality - User Interface - Negative

### USER:Doesn’t function on iPad properly, When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” ### ASSISTANT: Functionality - Search - Negative, Functionality - Categories - Negative, Functionality - Delivery - Negative, Functionality - User Interface - Negative )))

### Review: title: Doesn’t function on iPad properly, content: When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Search, Categories, Delivery, User Interface, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Doesn’t function on iPad properly, content: When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Search, Categories, Delivery, User Interface) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Doesn’t function on iPad properly, When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” Output: Functionality - Search - Negative, Functionality - Categories - Negative, Functionality - Delivery - Negative, Functionality - User Interface - Negative $$$

Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!

I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!!

User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features

Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features

negative, negative, negative, negative, negative, negative, positive

User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive

### USER:Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### ASSISTANT: User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive )))

### Review: title: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, content: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### Analysis: categories: User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features, aspects: Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features, sentiments: negative, negative, negative, negative, negative, negative, positive )))

### Review: title: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, content: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### Analysis: categories: (User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features) aspects: (Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features) sentiments: (negative, negative, negative, negative, negative, negative, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! Output: User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive $$$

Cart

I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!,

Navigation, Filtering

Cart, Car seat

negative, negative

Navigation - Cart - negative, Filtering - Car seat - negative

### USER:Cart, I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, ### ASSISTANT: Navigation - - negative, Filtering - Car seat - negative )))

### Review: title: Cart, content: I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, ### Analysis: categories: Navigation, Filtering, aspects: Cart, Car seat, sentiments: negative, negative )))

### Review: title: Cart, content: I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, ### Analysis: categories: (Navigation, Filtering) aspects: (Cart, Car seat) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Cart, I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, Output: Navigation - - negative, Filtering - Car seat - negative $$$

Use to love prime. Stopping after 5 yrs.

I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you.

Shopping, Shopping, Shopping, Shopping, Shopping

Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds

Negative, Negative, Negative, Negative, Negative

Shopping - Restocking Fee - Negative, Shopping - Missed Deliveries - Negative, Shopping - Grocery Freshness - Negative, Shopping - Fake Reviews - Negative, Shopping - Limited Refunds - Negative

### USER:Use to love prime. Stopping after 5 yrs., I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. ### ASSISTANT: Shopping - Restocking Fee - Negative, Shopping - Missed Deliveries - Negative, Shopping - Grocery Freshness - Negative, Shopping - Fake Reviews - Negative, Shopping - Limited Refunds - Negative )))

### Review: title: Use to love prime. Stopping after 5 yrs., content: I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. ### Analysis: categories: Shopping, Shopping, Shopping, Shopping, Shopping, aspects: Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Use to love prime. Stopping after 5 yrs., content: I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. ### Analysis: categories: (Shopping, Shopping, Shopping, Shopping, Shopping) aspects: (Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Use to love prime. Stopping after 5 yrs., I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. Output: Shopping - Restocking Fee - Negative, Shopping - Missed Deliveries - Negative, Shopping - Grocery Freshness - Negative, Shopping - Fake Reviews - Negative, Shopping - Limited Refunds - Negative $$$

Amazing!!!!

So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️

Customer Service

Assistance

positive

Customer Service - Assistance - positive

### USER:Amazing!!!!, So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ ### ASSISTANT: Customer Service - Assistance - positive )))

### Review: title: Amazing!!!!, content: So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ ### Analysis: categories: Customer Service, aspects: Assistance, sentiments: positive )))

### Review: title: Amazing!!!!, content: So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ ### Analysis: categories: (Customer Service) aspects: (Assistance) sentiments: (positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Amazing!!!!, So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ Output: Customer Service - Assistance - positive $$$

Lists view

This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose.

App

Lists view

Negative

App - Lists view - Negative

### USER:Lists view, This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. ### ASSISTANT: App - - Negative )))

### Review: title: Lists view, content: This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. ### Analysis: categories: App, aspects: Lists view, sentiments: Negative )))

### Review: title: Lists view, content: This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. ### Analysis: categories: (App) aspects: (Lists view) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Lists view, This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. Output: App - - Negative $$$

Sharing Items with people.

I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice.

Usage

Sharing

negative

Usage - Sharing - negative

### USER:Sharing Items with people., I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. ### ASSISTANT: Usage - Sharing - negative )))

### Review: title: Sharing Items with people., content: I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. ### Analysis: categories: Usage, aspects: Sharing, sentiments: negative )))

### Review: title: Sharing Items with people., content: I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. ### Analysis: categories: (Usage) aspects: (Sharing) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Sharing Items with people., I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. Output: Usage - Sharing - negative $$$

Great app, but…

I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give.

App Usage, App Usage

Usability, Logging Out

Positive, Negative

App Usage - Usability - Positive, App Usage - Logging Out - Negative

### USER:Great app, but…, I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. ### ASSISTANT: App Usage - Usability - Positive, App Usage - Logging Out - Negative )))

### Review: title: Great app, but…, content: I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. ### Analysis: categories: App Usage, App Usage, aspects: Usability, Logging Out, sentiments: Positive, Negative )))

### Review: title: Great app, but…, content: I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. ### Analysis: categories: (App Usage, App Usage) aspects: (Usability, Logging Out) sentiments: (Positive, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great app, but…, I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. Output: App Usage - Usability - Positive, App Usage - Logging Out - Negative $$$

Problem with updates

Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there

Delivery

Tracking

negative

Delivery - Tracking - negative

### USER:Problem with updates, Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### ASSISTANT: Delivery - Tracking - negative )))

### Review: title: Problem with updates, content: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### Analysis: categories: Delivery, aspects: Tracking, sentiments: negative )))

### Review: title: Problem with updates, content: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### Analysis: categories: (Delivery) aspects: (Tracking) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Problem with updates, Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there Output: Delivery - Tracking - negative $$$

Confusing interface, order won’t cancel bug...

The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items

App-Review, App-Review, App-Review, App-Review, App-Review

Interface, Ordering, Convenience, Selection, Pricing

Negative, Negative, Positive, Positive, Positive

App-Review - Interface - Negative, App-Review - Ordering - Negative, App-Review - Convenience - Positive, App-Review - Selection - Positive, App-Review - Pricing - Positive

### USER:Confusing interface, order won’t cancel bug..., The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items ### ASSISTANT: App-Review - Interface - Negative, App-Review - Ordering - Negative, App-Review - Convenience - Positive, App-Review - Selection - Positive, App-Review - Pricing - Positive )))

### Review: title: Confusing interface, order won’t cancel bug..., content: The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items ### Analysis: categories: App-Review, App-Review, App-Review, App-Review, App-Review, aspects: Interface, Ordering, Convenience, Selection, Pricing, sentiments: Negative, Negative, Positive, Positive, Positive )))

### Review: title: Confusing interface, order won’t cancel bug..., content: The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items ### Analysis: categories: (App-Review, App-Review, App-Review, App-Review, App-Review) aspects: (Interface, Ordering, Convenience, Selection, Pricing) sentiments: (Negative, Negative, Positive, Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Confusing interface, order won’t cancel bug..., The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items Output: App-Review - Interface - Negative, App-Review - Ordering - Negative, App-Review - Convenience - Positive, App-Review - Selection - Positive, App-Review - Pricing - Positive $$$

Absolutely Hate the New UI and Color Crime

I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again.

UI, Design

User Interface, Color Scheme

negative, negative

UI - User Interface - negative, Design - Color Scheme - negative

### USER:Absolutely Hate the New UI and Color Crime, I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. ### ASSISTANT: UI - User Interface - negative, Design - Color Scheme - negative )))

### Review: title: Absolutely Hate the New UI and Color Crime, content: I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. ### Analysis: categories: UI, Design, aspects: User Interface, Color Scheme, sentiments: negative, negative )))

### Review: title: Absolutely Hate the New UI and Color Crime, content: I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. ### Analysis: categories: (UI, Design) aspects: (User Interface, Color Scheme) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Absolutely Hate the New UI and Color Crime, I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. Output: UI - User Interface - negative, Design - Color Scheme - negative $$$

Delivery and Communication Failure

Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service.

Delivery, Delivery, Delivery, Delivery, Delivery

Communication, Driver, Compensation, Replacement, Customer Service

negative, negative, negative, negative, negative

Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative

### USER:Delivery and Communication Failure, Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### ASSISTANT: Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative )))

### Review: title: Delivery and Communication Failure, content: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### Analysis: categories: Delivery, Delivery, Delivery, Delivery, Delivery, aspects: Communication, Driver, Compensation, Replacement, Customer Service, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Delivery and Communication Failure, content: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### Analysis: categories: (Delivery, Delivery, Delivery, Delivery, Delivery) aspects: (Communication, Driver, Compensation, Replacement, Customer Service) sentiments: (negative, negative, negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Delivery and Communication Failure, Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. Output: Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative $$$

DO NOT like the latest update

I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was.

App

Usage

Negative

App - Usage - Negative

### USER:DO NOT like the latest update, I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. ### ASSISTANT: App - Usage - Negative )))

### Review: title: DO NOT like the latest update, content: I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. ### Analysis: categories: App, aspects: Usage, sentiments: Negative )))

### Review: title: DO NOT like the latest update, content: I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. ### Analysis: categories: (App) aspects: (Usage) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: DO NOT like the latest update, I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. Output: App - Usage - Negative $$$

Crappy layout

Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important.

Functionality, Functionality, Functionality, Registration, Functionality

User Interface, Navigability, Message Center, Profile Customization, Review System

Negative, Negative, Negative, Negative, Negative

Functionality - User Interface - Negative, Functionality - Navigability - Negative, Functionality - Message Center - Negative, Registration - Profile Customization - Negative, Functionality - Review System - Negative

### USER:Crappy layout, Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. ### ASSISTANT: Functionality - User Interface - Negative, Functionality - Navigability - Negative, Functionality - Message Center - Negative, Registration - Profile Customization - Negative, Functionality - Review System - Negative )))

### Review: title: Crappy layout, content: Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. ### Analysis: categories: Functionality, Functionality, Functionality, Registration, Functionality, aspects: User Interface, Navigability, Message Center, Profile Customization, Review System, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Crappy layout, content: Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. ### Analysis: categories: (Functionality, Functionality, Functionality, Registration, Functionality) aspects: (User Interface, Navigability, Message Center, Profile Customization, Review System) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Crappy layout, Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. Output: Functionality - User Interface - Negative, Functionality - Navigability - Negative, Functionality - Message Center - Negative, Registration - Profile Customization - Negative, Functionality - Review System - Negative $$$

Would let my light bill be overdue before I got rid of my Prime membership

They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!!

Ordering, Ordering, Customer Service, Ordering, Ordering

Price, Delivery, Customer Service, Variety, Freebies

positive, positive, positive, positive, positive

Ordering - Price - positive, Ordering - Delivery - positive, Customer Service - Customer Service - positive, Ordering - Variety - positive, Ordering - Freebies - positive

### USER:Would let my light bill be overdue before I got rid of my Prime membership, They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! ### ASSISTANT: Ordering - Price - positive, Ordering - Delivery - positive, Customer Service - Customer Service - positive, Ordering - Variety - positive, Ordering - Freebies - positive )))

### Review: title: Would let my light bill be overdue before I got rid of my Prime membership, content: They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! ### Analysis: categories: Ordering, Ordering, Customer Service, Ordering, Ordering, aspects: Price, Delivery, Customer Service, Variety, Freebies, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Would let my light bill be overdue before I got rid of my Prime membership, content: They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! ### Analysis: categories: (Ordering, Ordering, Customer Service, Ordering, Ordering) aspects: (Price, Delivery, Customer Service, Variety, Freebies) sentiments: (positive, positive, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Would let my light bill be overdue before I got rid of my Prime membership, They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! Output: Ordering - Price - positive, Ordering - Delivery - positive, Customer Service - Customer Service - positive, Ordering - Variety - positive, Ordering - Freebies - positive $$$

App pages won’t display as a full page

Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake.

App Interface, App Interface, Customer Service, Purchase

Page Display, Item Detail Screen, Communication, Subscription

Negative, Negative, Negative, Negative

App Interface Page Display - Negative, App Interface - Item Detail Screen - Negative, Customer Service - Communication - Negative, Purchase - Subscription - Negative

### USER:App pages won’t display as a full page, Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. ### ASSISTANT: App Interface Page Display - Negative, App Interface - Item Detail Screen - Negative, Customer Service - Communication - Negative, Purchase - Subscription - Negative )))

### Review: title: App pages won’t display as a full page, content: Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. ### Analysis: categories: App Interface, App Interface, Customer Service, Purchase, aspects: Page Display, Item Detail Screen, Communication, Subscription, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: App pages won’t display as a full page, content: Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. ### Analysis: categories: ( App Interface, App Interface, Customer Service, Purchase) aspects: (Page Display, Item Detail Screen, Communication, Subscription) sentiments: (Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: App pages won’t display as a full page, Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. Output: App Interface Page Display - Negative, App Interface - Item Detail Screen - Negative, Customer Service - Communication - Negative, Purchase - Subscription - Negative $$$

Good app, 3 major improvements needed

1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process!

App features, App features, Navigation

Dark Mode, Scrolling, Back Button

negative, negative, negative

App features - Dark Mode - negative, App features - Scrolling - negative, Navigation - Back Button - negative

### USER:Good app, 3 major improvements needed, 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! ### ASSISTANT: App features - Dark Mode - negative, App features - Scrolling - negative, Navigation - Back Button - negative )))

### Review: title: Good app, 3 major improvements needed, content: 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! ### Analysis: categories: App features, App features, Navigation, aspects: Dark Mode, Scrolling, Back Button, sentiments: negative, negative, negative )))

### Review: title: Good app, 3 major improvements needed, content: 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! ### Analysis: categories: (App features, App features, Navigation) aspects: (Dark Mode, Scrolling, Back Button) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Good app, 3 major improvements needed, 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! Output: App features - Dark Mode - negative, App features - Scrolling - negative, Navigation - Back Button - negative $$$

Issue with the wish lists page

I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you.

Functionality

Wish lists

Negative

Functionality - Wish lists - Negative

### USER:Issue with the wish lists page, I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. ### ASSISTANT: Functionality - Wish lists - Negative )))

### Review: title: Issue with the wish lists page, content: I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. ### Analysis: categories: Functionality, aspects: Wish lists, sentiments: Negative )))

### Review: title: Issue with the wish lists page, content: I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. ### Analysis: categories: (Functionality) aspects: (Wish lists) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Issue with the wish lists page, I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. Output: Functionality - Wish lists - Negative $$$

Need MUCH better password recovery support

Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it.

Security, Security

Password recovery, Two-way verification

negative, negative

Security - Password recovery - negative, Security - Two-way verification - negative

### USER:Need MUCH better password recovery support, Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. ### ASSISTANT: Security - Password recovery - negative, Security - Two-way verification - negative )))

### Review: title: Need MUCH better password recovery support, content: Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. ### Analysis: categories: Security, Security, aspects: Password recovery, Two-way verification, sentiments: negative, negative )))

### Review: title: Need MUCH better password recovery support, content: Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. ### Analysis: categories: (Security, Security) aspects: (Password recovery, Two-way verification) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Need MUCH better password recovery support, Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. Output: Security - Password recovery - negative, Security - Two-way verification - negative $$$

Getting worse

I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items.

Shopping

Try before you buy

negative

Shopping - Try before you buy - negative

### USER:Getting worse, I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. ### ASSISTANT: Shopping - Try before you buy - negative )))

### Review: title: Getting worse, content: I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. ### Analysis: categories: Shopping, aspects: Try before you buy, sentiments: negative )))

### Review: title: Getting worse, content: I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. ### Analysis: categories: (Shopping) aspects: (Try before you buy) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Getting worse, I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. Output: Shopping - Try before you buy - negative $$$

Please read

Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time

Delivery, Delivery

Shipping, Delivery time

negative, negative

Delivery - Shipping - negative, Delivery - Delivery time - negative

### USER:Please read, Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time ### ASSISTANT: Delivery - Shipping - negative, Delivery - Delivery time - negative )))

### Review: title: Please read, content: Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time ### Analysis: categories: Delivery, Delivery, aspects: Shipping, Delivery time, sentiments: negative, negative )))

### Review: title: Please read, content: Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time ### Analysis: categories: (Delivery, Delivery) aspects: (Shipping, Delivery time) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Please read, Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time Output: Delivery - Shipping - negative, Delivery - Delivery time - negative $$$

Bad filters, easy to order, wide selection, a lot of fake reviews

There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from.

Features, Features, Information, Usability, Usability, Selection

Filters, Filter options, Reviews, Ordering, App interface, Variety

negative, negative, negative, positive, positive, positive

Features Filters - negative, Features - Filter options - negative, Information - Reviews - negative, Usability - Ordering - positive, Usability - App interface - positive, Selection - Variety - positive

### USER:Bad filters, easy to order, wide selection, a lot of fake reviews, There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. ### ASSISTANT: Features Filters - negative, Features - Filter options - negative, Information - Reviews - negative, Usability - Ordering - positive, Usability - App interface - positive, Selection - Variety - positive )))

### Review: title: Bad filters, easy to order, wide selection, a lot of fake reviews, content: There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. ### Analysis: categories: Features, Features, Information, Usability, Usability, Selection, aspects: Filters, Filter options, Reviews, Ordering, App interface, Variety, sentiments: negative, negative, negative, positive, positive, positive )))

### Review: title: Bad filters, easy to order, wide selection, a lot of fake reviews, content: There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. ### Analysis: categories: ( Features, Features, Information, Usability, Usability, Selection) aspects: (Filters, Filter options, Reviews, Ordering, App interface, Variety) sentiments: (negative, negative, negative, positive, positive, positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Bad filters, easy to order, wide selection, a lot of fake reviews, There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. Output: Features Filters - negative, Features - Filter options - negative, Information - Reviews - negative, Usability - Ordering - positive, Usability - App interface - positive, Selection - Variety - positive $$$

Next, Previous so annoying

I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers.

Usability

Navigation

Negative

Usability - Navigation - Negative

### USER:Next, Previous so annoying, I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. ### ASSISTANT: Usability - Navigation - Negative )))

### Review: title: Next, Previous so annoying, content: I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. ### Analysis: categories: Usability, aspects: Navigation, sentiments: Negative )))

### Review: title: Next, Previous so annoying, content: I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. ### Analysis: categories: (Usability) aspects: (Navigation) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Next, Previous so annoying, I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. Output: Usability - Navigation - Negative $$$

Lacks security features.

I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used.

Security

security features

negative

Security - security features - negative

### USER:Lacks security features., I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. ### ASSISTANT: Security - security features - negative )))

### Review: title: Lacks security features., content: I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. ### Analysis: categories: Security, aspects: security features, sentiments: negative )))

### Review: title: Lacks security features., content: I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. ### Analysis: categories: (Security) aspects: (security features) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Lacks security features., I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. Output: Security - security features - negative $$$

App makes things harder

The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently.

Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation

Findability, Navigability, Responsiveness, Resolution, Transparency

negative, negative, positive, negative, negative

Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative

### USER:App makes things harder, The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### ASSISTANT: Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative )))

### Review: title: App makes things harder, content: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### Analysis: categories: Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation, aspects: Findability, Navigability, Responsiveness, Resolution, Transparency, sentiments: negative, negative, positive, negative, negative )))

### Review: title: App makes things harder, content: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### Analysis: categories: (Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation) aspects: (Findability, Navigability, Responsiveness, Resolution, Transparency) sentiments: (negative, negative, positive, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: App makes things harder, The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. Output: Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative $$$

Application Bugs

First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works?

Functionality, Functionality, Functionality

Bug Reporting, Details View, Image Viewing

Negative, Negative, Negative

Functionality - Bug Reporting - Negative, Functionality - Details View - Negative, Functionality - Image Viewing - Negative

### USER:Application Bugs, First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? ### ASSISTANT: Functionality - Bug Reporting - Negative, Functionality - Details View - Negative, Functionality - Image Viewing - Negative )))

### Review: title: Application Bugs, content: First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Bug Reporting, Details View, Image Viewing, sentiments: Negative, Negative, Negative )))

### Review: title: Application Bugs, content: First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Bug Reporting, Details View, Image Viewing) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Application Bugs, First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? Output: Functionality - Bug Reporting - Negative, Functionality - Details View - Negative, Functionality - Image Viewing - Negative $$$

Never received 2 packages

I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous.

Customer Service, Customer Service, Delivery

Issue Reporting, Refund, Order Fulfillment

negative, negative, negative

Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative

### USER:Never received 2 packages, I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### ASSISTANT: Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative )))

### Review: title: Never received 2 packages, content: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### Analysis: categories: Customer Service, Customer Service, Delivery, aspects: Issue Reporting, Refund, Order Fulfillment, sentiments: negative, negative, negative )))

### Review: title: Never received 2 packages, content: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### Analysis: categories: (Customer Service, Customer Service, Delivery) aspects: (Issue Reporting, Refund, Order Fulfillment) sentiments: (negative, negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Never received 2 packages, I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. Output: Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative $$$

Filter and sort don’t work that good

I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there.

App, App

Sort, Filter

Negative, Negative

App - Sort - Negative, App - Filter - Negative

### USER:Filter and sort don’t work that good, I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. ### ASSISTANT: App - Sort - Negative, App - Filter - Negative )))

### Review: title: Filter and sort don’t work that good, content: I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. ### Analysis: categories: App, App, aspects: Sort, Filter, sentiments: Negative, Negative )))

### Review: title: Filter and sort don’t work that good, content: I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. ### Analysis: categories: (App, App) aspects: (Sort, Filter) sentiments: (Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Filter and sort don’t work that good, I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. Output: App - Sort - Negative, App - Filter - Negative $$$

Loved it until changes

I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page.

App-Experience

Order Status Tracking

negative

App-Experience - Order Status Tracking - negative

### USER:Loved it until changes, I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. ### ASSISTANT: App-Experience - Order Status Tracking - negative )))

### Review: title: Loved it until changes, content: I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. ### Analysis: categories: App-Experience, aspects: Order Status Tracking, sentiments: negative )))

### Review: title: Loved it until changes, content: I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. ### Analysis: categories: (App-Experience) aspects: (Order Status Tracking) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Loved it until changes, I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. Output: App-Experience - Order Status Tracking - negative $$$

Basically Great..

The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice.

App, App, App

Usability, Cancellation Process, Profiles

Negative, Negative, Positive

App - Usability - Negative, App - Cancellation Process - Negative, App - Profiles - Positive

### USER:Basically Great.., The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. ### ASSISTANT: App - Usability - Negative, App - Cancellation Process - Negative, App - Profiles - Positive )))

### Review: title: Basically Great.., content: The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. ### Analysis: categories: App, App, App, aspects: Usability, Cancellation Process, Profiles, sentiments: Negative, Negative, Positive )))

### Review: title: Basically Great.., content: The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. ### Analysis: categories: (App, App, App) aspects: (Usability, Cancellation Process, Profiles) sentiments: (Negative, Negative, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Basically Great.., The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. Output: App - Usability - Negative, App - Cancellation Process - Negative, App - Profiles - Positive $$$

I hate this app. The worst customer service imaginable

I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money.

Customer Service, Customer Service, Customer Service

Overall Experience, Responsiveness, Helpfulness

Negative, Negative, Negative

Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative

### USER:I hate this app. The worst customer service imaginable, I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### ASSISTANT: Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative )))

### Review: title: I hate this app. The worst customer service imaginable, content: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Overall Experience, Responsiveness, Helpfulness, sentiments: Negative, Negative, Negative )))

### Review: title: I hate this app. The worst customer service imaginable, content: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Overall Experience, Responsiveness, Helpfulness) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I hate this app. The worst customer service imaginable, I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. Output: Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative $$$

My Wife has a problem

My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot

Experience

App

Negative

Experience - App - Negative

### USER:My Wife has a problem, My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot ### ASSISTANT: Experience - App - Negative )))

### Review: title: My Wife has a problem, content: My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot ### Analysis: categories: Experience, aspects: App, sentiments: Negative )))

### Review: title: My Wife has a problem, content: My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot ### Analysis: categories: (Experience) aspects: (App) sentiments: (Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: My Wife has a problem, My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot Output: Experience - App - Negative $$$

Problems with latest version

Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight.

Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality

Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness

Negative, Negative, Negative, Negative, Negative, Negative, Negative

Functionality - Looping errors - Negative, Functionality - Unable to place order - Negative, Functionality - Unable to display orders - Negative, Functionality - Unable to login - Negative, Functionality - App hangs - Negative, Functionality - Slow loading - Negative, Functionality - App usefulness - Negative

### USER:Problems with latest version, Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. ### ASSISTANT: Functionality - Looping errors - Negative, Functionality - Unable to place order - Negative, Functionality - Unable to display orders - Negative, Functionality - Unable to login - Negative, Functionality - App hangs - Negative, Functionality - Slow loading - Negative, Functionality - App usefulness - Negative )))

### Review: title: Problems with latest version, content: Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, aspects: Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Problems with latest version, content: Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality) aspects: (Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Problems with latest version, Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. Output: Functionality - Looping errors - Negative, Functionality - Unable to place order - Negative, Functionality - Unable to display orders - Negative, Functionality - Unable to login - Negative, Functionality - App hangs - Negative, Functionality - Slow loading - Negative, Functionality - App usefulness - Negative $$$

App Display has changed on my IPad!

I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device.

App Usability

Display

negative

App Usability - Display - negative

### USER:App Display has changed on my IPad!, I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. ### ASSISTANT: App Usability - Display - negative )))

### Review: title: App Display has changed on my IPad!, content: I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. ### Analysis: categories: App Usability, aspects: Display, sentiments: negative )))

### Review: title: App Display has changed on my IPad!, content: I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. ### Analysis: categories: (App Usability) aspects: (Display) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: App Display has changed on my IPad!, I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. Output: App Usability - Display - negative $$$

gets worse with every update

I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please!

App Functionality, App Functionality, App Appearance

Description, Navigation, Design

Negative, Negative, Negative

App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative

### USER:gets worse with every update, I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### ASSISTANT: App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative )))

### Review: title: gets worse with every update, content: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### Analysis: categories: App Functionality, App Functionality, App Appearance, aspects: Description, Navigation, Design, sentiments: Negative, Negative, Negative )))

### Review: title: gets worse with every update, content: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### Analysis: categories: (App Functionality, App Functionality, App Appearance) aspects: (Description, Navigation, Design) sentiments: (Negative, Negative, Negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: gets worse with every update, I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! Output: App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative $$$

Amazing, besides what the other reviews say!!

This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :)

Delivery, Delivery, App, App, Company

Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service

Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive

Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive

### USER:Amazing, besides what the other reviews say!!, This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### ASSISTANT: Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: Delivery, Delivery, App, App, Company, aspects: Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service, sentiments: Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: (Delivery, Delivery, App, App, Company) aspects: (Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service) sentiments: (Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Amazing, besides what the other reviews say!!, This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) Output: Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive $$$

Deliveries

Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬

Delivery

Delivery

negative

Delivery - Delivery - negative

### USER:Deliveries, Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 ### ASSISTANT: Delivery - Delivery - negative )))

### Review: title: Deliveries, content: Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 ### Analysis: categories: Delivery, aspects: Delivery, sentiments: negative )))

### Review: title: Deliveries, content: Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 ### Analysis: categories: (Delivery) aspects: (Delivery) sentiments: (negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Deliveries, Please please talk to your delivery people I’m so tired of being asked how my delivery was and I keep reporting NOT GOOD they can’t read a sign that says packages here please. I have a video that’s show a young woman walking through our yard not using sidewalk or steps and she walked around to our backyard by our pond and put my package under our deck with our storage. That person needs to work somewhere else. I’m going to stop ordering. I’ve complained way to long and they still can’t get it right. , This one was the icing on the cake. 🤬 Output: Delivery - Delivery - negative $$$

What happened?

This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay.

Usability, Usability

Navigation, Scrolling

negative, negative

Usability - Navigation - negative, Usability - Scrolling - negative

### USER:What happened?, This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay. ### ASSISTANT: Usability - Navigation - negative, Usability - Scrolling - negative )))

### Review: title: What happened?, content: This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay. ### Analysis: categories: Usability, Usability, aspects: Navigation, Scrolling, sentiments: negative, negative )))

### Review: title: What happened?, content: This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay. ### Analysis: categories: (Usability, Usability) aspects: (Navigation, Scrolling) sentiments: (negative, negative) )))

Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: What happened?, This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay. Output: Usability - Navigation - negative, Usability - Scrolling - negative $$$