airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
1 | 1 | null | @JetBlue thank you!! |
0 | 0.6641 | 0.6641 | @SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7 |
1 | 1 | null | @VirginAmerica Keep up the great work :) |
0 | 0.6947 | 0.6947 | @JetBlue all day |
1 | 1 | null | @JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing. |
0 | 1 | 0.3771 | @united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback |
0 | 1 | 1 | @united what a long day of delays. Please get us to Dallas tonight!!!! Fingers crossed!!! #winterstorm2015 #whichisworsedenordfw. |
0 | 1 | 0.3392 | @united tried to and got through the whole 2,000 characters and I was not even done. |
1 | 1 | null | @united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport. Much thanks! |
0 | 1 | 1 | @USAirways Why is my "first available" flight for me now Tuesday but a flight today that is "booked "#flt 755 available to buy online? |
1 | 0.6727 | 0 | @USAirways — I had exceptional service on flight #403 from IND to PHX!! |
1 | 0.6522 | null | @united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm |
0 | 1 | 1 | @united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!! |
0 | 0.6839 | 0.3743 | @united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff |
0 | 0.6778 | 0.6778 | @JetBlue @KyleJudah be responsible for replacing it |
1 | 1 | null | @SouthwestAir - just talking to customer service @united makes me appreciate you even more! They could learn so much from you! |
0 | 0.6818 | 0.375 | .@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold. I know its snowing somewhere, but this is awful |
0 | 1 | 0.7091 | @AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago |
0 | 1 | 0.7148 | @VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks! |
0 | 1 | 0.6632 | @AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it. |
0 | 1 | 1 | @USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ? |
0 | 1 | 0.3456 | @USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful. |
0 | 0.662 | 0.662 | @JetBlue why won't the site let me book tickets for nov for jfk to kin? |
0 | 1 | 1 | @AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email. |
1 | 0.6955 | null | @SouthwestAir @love_dragonss oh my gosh |
0 | 1 | 1 | @united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad! |
0 | 1 | 1 | @united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded |
0 | 0.6667 | 0.6667 | @USAirways needs to hire more people http://t.co/3LPVFhKy2F |
0 | 1 | 0.671 | @AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams. |
0 | 1 | 1 | @united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds! |
0 | 1 | 0.6739 | @United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997! |
0 | 1 | 1 | @AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out! |
0 | 0.6468 | 0.6468 | @SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help? |
0 | 1 | 1 | @AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever. |
0 | 1 | 0.6599 | @AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced. |
0 | 1 | 0.6967 | @JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks |
0 | 1 | 0.3417 | @united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin |
1 | 0.3611 | 0 | @AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries. |
0 | 1 | 1 | @AmericanAir your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage. |
0 | 0.7276 | 0.7276 | @AmericanAir I need refund. |
0 | 1 | 1 | @united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember |
0 | 1 | 1 | @SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help |
0 | 1 | 1 | @SouthwestAir it's the poor customer service that I have a problem with!!!!! |
1 | 1 | null | @united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers! |
0 | 1 | 0.6579 | @AmericanAir I’ve been on the line waiting for 40 minutes again. |
0 | 0.6334 | 0.3342 | @united: "Left gate 5 minutes early."
My thoughts: "That doesn't count if you sit on the Tarmac for a half hour." #comeonpeople |
0 | 1 | 0.7282 | @AmericanAir you can tweet but not call! You're like a bad boyfriend! |
0 | 1 | 0.6763 | @USAirways sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line? |
0 | 1 | 0.6733 | @united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down. |
0 | 1 | 1 | @united Worst airline ever? |
0 | 0.6602 | 0.6602 | @SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6 |
0 | 1 | 1 | @JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs |
0 | 1 | 1 | @USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped |
0 | 1 | 0.6452 | @VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule? |
1 | 1 | null | @VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI |
0 | 0.6495 | 0.6495 | @SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :( |
0 | 1 | 0.6737 | @USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa |
1 | 1 | null | @united you guys are awesome! Thanks! |
0 | 1 | 0.6828 | @united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice |
0 | 1 | 1 | @united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks |
0 | 1 | 1 | @USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !! |
0 | 1 | 1 | @SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight |
0 | 1 | 1 | @AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. |
1 | 0.3691 | 0 | @AmericanAir no worries even though I was talking about seat assignment :) |
0 | 1 | 1 | @JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it. |
0 | 1 | 0.6744 | @USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni |
0 | 0.6632 | 0.6632 | @united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better.... |
0 | 1 | 1 | @USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs |
0 | 1 | 1 | @SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit |
0 | 1 | 0.3478 | @USAirways stuck at the gate in Charlotte, NC waiting for "release papers" and a fix for a broken computer system. |
0 | 0.6559 | 0.3333 | @JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz? |
0 | 1 | 1 | @USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP? |
0 | 1 | 1 | @AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours |
1 | 1 | null | @JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!! |
0 | 1 | 1 | @SouthwestAir even with the 50$ voucher for picking up my bag |
1 | 0.7029 | 0 | @AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie |
0 | 1 | 0.6865 | @USAirways 5 hour cross country morning flight and you have no food? #BadService |
0 | 0.6837 | 0.3673 | @united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening |
0 | 1 | 1 | @SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point? |
0 | 1 | 0.6979 | @SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: "Rather make a complaint or your flight?" |
1 | 1 | null | @AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable |
0 | 1 | 0.3501 | @united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought |
1 | 0.35 | 0 | @SouthwestAir @love_dragonss LAUREN IM SCREAMING |
0 | 1 | 0.352 | @United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother |
0 | 1 | 1 | @JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago. |
0 | 0.3603 | 0.3603 | @united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help |
0 | 1 | 0.6559 | @united worst service ever 😈 |
0 | 1 | 0.6772 | @USAirways now the freezing bus is just doing circles? |
0 | 1 | 1 | @SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?! |
1 | 0.6864 | null | @AmericanAir Thank you for being so responsive on Twitter. Truly impressive. |
0 | 1 | 0.6827 | @united already missed connection ugh |
0 | 0.6528 | 0.328 | @JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert. |
0 | 1 | 0.3404 | There were plenty of empty seats in coach "@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f" |
0 | 1 | 0.6966 | @JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid |
1 | 1 | null | @JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized! |
1 | 0.6994 | null | @JetBlue thank you for the information. |
0 | 1 | 1 | @usairways the. Worst. Ever. #dca #customerservice |
0 | 1 | 1 | @USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready |
0 | 1 | 1 | @USAirways any updates on flight 1917 from Philly to LA? Been sitting at gate for close to 2 hours |
1 | 0.6909 | null | @AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx |