airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 0.6539 | @united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain |
0 | 1 | 0.668 | @united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you? |
0 | 1 | 1 | @AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day. |
0 | 1 | 1 | @USAirways ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL |
0 | 1 | 0.6842 | @JetBlue Love your airline...hate your website. Just tried to book 2 tickets (1 w miles, 1 w/out). Absolute joke. Needs a lot of work! |
0 | 1 | 1 | @SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed? |
0 | 1 | 0.7201 | @AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service! |
0 | 1 | 0.6701 | @united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ |
0 | 0.6468 | 0.6468 | @united iCloud it is not there yet -- PLEASE HELP 917 703 1472 |
0 | 1 | 0.6737 | @USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number. |
1 | 1 | null | @VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM! |
1 | 1 | null | @SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation. |
0 | 1 | 1 | @AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing |
0 | 1 | 1 | @united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg |
0 | 1 | 0.6199 | @AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer |
0 | 1 | 0.6737 | @united yes, I know that. The question is "why is that still the case"? #fail |
1 | 1 | null | @SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT! |
0 | 1 | 1 | @SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location? |
0 | 1 | 0.6557 | @SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes |
1 | 1 | null | @USAirways You all work hard at making sure things flow smoothly. Keeping positive. |
0 | 1 | 1 | @JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5 |
1 | 1 | null | @united free booze for the Bach party would make it better! ORD-->MSY #Delayed #Again We will enjoy either way. Thanks! |
0 | 0.6258 | 0.6258 | @AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow? |
0 | 1 | 1 | @AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people. |
0 | 0.6649 | 0.6649 | @AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard "your bag has not been located." 😩 |
0 | 1 | 0.6606 | @USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home |
1 | 0.6533 | null | @united thanks, we did. |
0 | 1 | 1 | @SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund. |
0 | 1 | 0.6771 | @USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI |
0 | 1 | 0.3639 | @united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online |
0 | 1 | 0.6882 | @VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax |
0 | 1 | 0.3441 | @united not completely. Our flight was changed in July but we never received notification. |
0 | 0.66 | 0.66 | @SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' ..... |
1 | 1 | null | @united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks |
0 | 1 | 1 | @AmericanAir I can't!!! No one can't get to "hold". You can't get past the automated reply. It hangs up on you. #FRUSTRATED |
0 | 0.6889 | 0.6889 | @SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!! |
0 | 1 | 1 | @USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. @AmericanAir paid far too much for you. |
0 | 1 | 0.7085 | @USAirways 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies |
0 | 1 | 0.6524 | @SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport? |
0 | 0.3537 | 0.3537 | Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida! |
0 | 0.6252 | 0.3307 | @JetBlue now when I call it's still at the warehouse and might be going out tonight |
0 | 1 | 1 | @americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do? |
0 | 1 | 0.6792 | @USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me |
0 | 1 | 0.7075 | @united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1) |
1 | 1 | null | @SouthwestAir Awesome. Thanks! You guys rock! |
0 | 0.6804 | 0.6804 | @USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has |
0 | 1 | 0.6997 | @united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service! |
1 | 1 | null | @AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia |
0 | 1 | 1 | @united Also your at-gate monitor showed 23 empty seats |
1 | 1 | null | @JetBlue @Leopolds_IC No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious! |
0 | 1 | 0.6835 | @JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza |
1 | 1 | null | @VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel |
0 | 1 | 0.7231 | @SouthwestAir horrible flight! |
0 | 1 | 1 | @united once again my bag is lost when I travel united!!!! Please do something |
1 | 1 | null | @SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏 |
0 | 1 | 1 | @united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage. |
0 | 1 | 0.6787 | @AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems |
0 | 1 | 0.6925 | @USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay. |
0 | 1 | 1 | @USAirways how do I change flights . 3 hours is crazy please help |
0 | 1 | 0.6682 | @USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight |
0 | 1 | 0.6766 | @AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies |
0 | 1 | 1 | @SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond |
0 | 1 | 1 | @united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff? |
1 | 0.6647 | null | @SouthwestAir Customer Centricity is knowing people #ANAMarketers |
0 | 1 | 1 | @JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold |
0 | 1 | 0.6663 | @USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes... |
0 | 1 | 0.3964 | @AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together! |
1 | 0.352 | 0 | @united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US. |
0 | 1 | 1 | @united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR |
0 | 1 | 1 | @SouthwestAir hire more customer service agents. And hour and a half is too long to hold |
0 | 1 | 0.6663 | @SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday |
0 | 1 | 1 | @JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy |
1 | 1 | null | @VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :) |
0 | 1 | 1 | @AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL |
0 | 1 | 1 | @united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again. |
0 | 1 | 0.6448 | @VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check. |
0 | 1 | 0.6649 | @AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled! |
0 | 0.6947 | 0.3579 | @united @DelonGerry ual sucks |